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    Aged Wood Co.

    5.0 (1 review)
    Open 7:00 am - 8:00 pm

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    3 years ago

    They provided me with top of the line service. Very professional and you can tell they take pride in the work they do.

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    Scott P.

    Thank you for your business!

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (76 reviews)

    $$

    Scottsdale, Ashburn

    One Star is Too Generous -- A Year-Long Nightmare with Lowe's Patio Door Installation…read more If you're thinking of using Lowe's for patio door installation, run in the other direction. What should've been a simple project turned into a year-long disaster filled with incompetence, miscommunication, and total lack of accountability. It took over 12 months, 100+ emails, and dozens of phone calls to finally get the job barely finished. The original installation was botched. No one followed up. Every time I called, I was passed around like a hot potato between departments that had no idea what was going on. They promised callbacks that never came. They scheduled visits that were never confirmed or simply didn't happen. I had to chase them down constantly just to get basic updates. What's worse? Absolutely no compensation for the countless hours I wasted, the stress, or the inconvenience of having a wrecked install, allowing elements inside, losing heat/AC and being an eyesore in my home for months. They damaged my walls, used high expansion foam and smeared the trim and new door itself, used a 2x4 to cover up the hole above the door because the door was measured wrong- that 2x4 eventually fell and almost struck me coming in the house. Lowe's did nothing to make it right on their own accord. Zero accountability. Zero urgency. Zero customer service. I had to fight and claw my way to get the slowest of responses. Every phone call was a shouting match, every email was condescending and had no concrete answers. It took over 14 months to get the situation fixed, they originally wanted to refund me and call it even. EVEN? the door needed to be replaced after the poor install job and it wasn't the right size! They wanted to get rid of me at no cost to them. They eventually fixed it 14months later and they offered me $150 for my trouble. $150 for 14months of headache and heating and cooling bills that were out of control due to the air gaps and energy loss. That compensation of $150 came out to $10 for every month I had to deal with the door and them. UNREAL. Bottom line: They originally said they would fix the wall and then they realized it was too much work and took back their offer to fix it. I would never recommend Lowe's installation services to anyone. Save yourself the stress. Go literally anywhere else. The safety of a big box company being reputable is a myth, the bigger the store the less they care about a single customer's issue.

    A manager was sending over someone to make me keys the guy came over ignored me to help someone…read moreelse and the manager is rude .. all of them are Spanish. I guess they're racist.4/3/2025

    Aged Wood Co. - buildingsupplies - Updated May 2026

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