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AGE Construction

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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Empire Today

Empire Today

(301 reviews)

On June 11, 2026, Empire Today installed carpet in three rooms and laminate flooring in a hallway…read morein my home. I did not sign off on the installation because the stair carpeting was not completed properly. The carpet on the stairs does not adequately cover the width of the steps, leaving the sides exposed and unfinished in appearance. There are also exposed nails on the stairs, creating both a safety concern and an unacceptable finish. In addition, there is no transition piece at the bottom of the stairs where the carpet meets the lower floor, leaving an unsightly gap. At the top of the stairs, quarter-round molding was installed over the transition area, which has created another visible gap. I was also disappointed with the installers' handling of my property. Although I specifically requested that protective material be placed under their workboxes, none was used. They also placed a silk ottoman outside without any protection underneath it. Throughout the installation, they appeared to show little care for my furnishings and home. Additionally, the salesperson, Aaron, stated that the installation team would be able to address squeaky floors as part of the project. No attention was given to this issue during the installation. Since the installation, I have called Empire Today four times regarding these concerns. I eventually spoke with the installation manager, Carlos, who stated that someone would be scheduled to return and correct the stair installation issues. However, I have not been contacted by anyone, nor has any corrective work been performed. It has now been over a week since the installation, and none of the issues described above have been resolved. I am including photographs documenting the defects and poor workmanship. I am requesting that Empire Today promptly correct the installation deficiencies and address the concerns outlined in this complaint.

I had this company come to my home and quote what it would cost to install hardwood floors in my…read morestairwell. Quote was higher than I expected but the color of the hardwood matched what was already in my home. They were suppose to come out the next day but their something that was back ordered so it was pushed out a week. When they came to do the installation, the color of the flooring didn't match--we mentioned the installer and he suggested we call and have someone come out and take a look. The person who came out agreed the colors didn't match and stated he we go to the warehouse and would call me the next day. Needless to say, I have been calling every day and now my calls are being ignored. I highly doubt I will hear back and now I am stuck with changing out my carpet for mismatched hardwood floors. I would not promote this company to anyone.

AGE Construction - flooring - Updated October 2026

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