It's very important to me that I turn some of these negative reviews around. I am use to such great care with other doctors and worried **based on the reviews I saw** that it would be terrible. The establishment was warm, clean and friendly. The staff was polite and I sensed one of the women working there express a bit of frustration as someone that was calling her seemed to be demanding private information over the phone which is against policy. I was a new patient and was slipped in between patients!! I was happy to wait and could hear murmurs in the hall of the doctor talking to a patient about how thrilled she was that her cancer treatment was a success!! This being said, she had bigger fish to fry than my little meet and greet to get regular prescriptions filled...I was happy to see her Physicians assistant who was just absolutely polite, down to earth and unbelievably understanding!! I know that this review may seem over the top but if you see how little time i spend on reviewing restaurants or ANYTHING for that matter...you will see how important good healthcare is. I feel lucky to have her and hope that those that complain about her staff or having to wait for long periods of time take the time to manage their own time better and perhaps plan for the wait: because she is worth it. read more

Dr. Vandana Ararwal is a horrible provider in my experience. She took zero stock of what I related to her as a high risk diabetic with need of continuity of care from a podiatrist who had treated me since an amputation and subsequent pervasive problems. She not only did not honor the request (after me clearing with insurance that the provider was in network which is why they assigned me to Agarwal) she assigns me to a provider in Huntington Beach from her very local office in Pomona after explaining both the request for continuity of care, and the need for a local provider. She bumbled my medication. Her office subsequently ignored several calls and a follow up visit was not available for me for three months. All with knowledge that I was a high risk diabetic with ongoing bilateral ulcers. At that follow up appointment she tells me she is retiring as a doctor and she would not fulfill any referrals for podiatry, or any other request. She is a calculated liar, as I called their office and asked when her last day as a doctor was to send her a card, the receptionist stated "she only retired from medi-cal patients" She is callus and unethical in her approach to a profession with care and compassion as core principles. Terrible doctor, would never recommend a cancer patient go see this doctor who could care less for another human being. In my experience and opinion that is. read more

My appointments with Dr. A. Vandana have consistently felt rushed. Having worked in both clinic and hospital settings alongside other physicians, I believe the level of care and attentiveness could be improved. Patients who require her specialty deserve more time and consideration during their visits. Although she was assigned as my primary care provider, I have decided not to continue care with her. That said, the rest of the staff are friendly and professional, and the clinic itself is clean and well-maintained. read more

Dr Agarwal has been my oncologist since June of 2020 and still see her for routine visits till now. She doesn't talk much care but doesn't speak much so I highly suggest before seeing her to have your questions written down just to feel better when you leave her clinic. Very clean clinic and experienced Doctor. Always one step ahead in referrals which is good because we do forget our appointments so it's good to know she cares. I highly recommend her read more

My brother was a new patient. He was injured on the job and made an appointment to see this doctor . I drove him to see this doctor. While he was being see, the nurses at the front desk were talking about paperwork from his job, he wanted the doctor to sign, which is breaking the HIPPA LAW, which is invasion of privacy (I have experience in the medical field, from my past job), plus it is extremely RUDE!!!! PLUS the doctor was NOT onsite!!! They told him to leave the paperwork there and they will have the doctor sign it, they will call him when it is ready . The doctor called him, in the morning the next day. I took him to pick up the paperwork, however they claimed it wasn't done yet, even though the doctor called him, earlier that morning. They said it should be ready by the end on the day. My brother called them, before the office closed and they lost the paperwork. He did stress to them over the phone, how he needs the paperwork the next day or he is going to be suspend, till farther notice from his job. The nurse on the phone said " OH WELL",!!!!! That shows they really don't care about people and that anyone goes to them is consider a number, not a person. Now my brother is stress about his job, because of THEIR MESS UP!!!! Plus a have a sister who USED to be a patient of this doctor too and she told me, that's the main reason why she CHANGED DOCTORS, because they really DON'T CARE ABOUT THE PATIENT!!!!! read more

Quiet place Nice Customer Service well and great appointment times Informative Doctors and bathrooms available for patients read more

Agarwal Vandana MD - Front office - Surgeons Near Me - Pomona, California

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My God: WARNING: This is not the doctor you want to put your life's hands into!!!!! May it be bad advise or billing fraud, stay away! read more

2 nd visit so far good , doctor explaining everything.. satisfyed with the Doctors work friendly informative clean office and Covid compliant... read more

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Dr. Agarwal is everything you do NOT want in a medical doctor. She does not explain lab results to her patients, which may not be an issue if she were competent, but she clearly isn't: I sought second and third opinions from other oncologists who were shocked at Dr. Agarwal's treatment recommendations for my cancer. She could not care less about her patients, and Thank God, it shows; otherwise, I may still be under her care, or rather, may have died under her care. She is incompetent, unprofessional, and plain mean: she borderline threatened me of legal action when I talked to her about what the other oncologists had told me. She claims having 20 years of satisfied patients, but I wonder how many she has sent to an early grave. It is mind boggling that she somehow still holds a medical license. Bottom line: If you care about your life or that of a loved one, stay far away from Dr. Agarwal. read more

Agarwal Vandana MD - Surgeons Near Me - Pomona, California

Have been following along on a friends horrible journey with this inept hack of a doctor - the medical board should be investigating this office for neglect and malpractice - Numerous errors in coding, test requests and scans cancelled due to insurance peer reviews which are not followed up on , biopsy scheduled on wrong body part, which results in time wasted for cancer treatment - this supposed doctor should be in jail for the mental distress she has caused for patients - Stay as far away as you can - thisd place is dangerous! read more

This is the first time we've come to this doctor our appointment was @9:15 it's already 11am they are saying their system is down that's the reason for the long wait but from the other patients complaints it seems that this is always the case what is the point of giving appointments if they're going to overbook my mom goes and ask how much longer and they tell her not to leave to just wait so what another 3 hours?! We haven't even met the doctor or gone in and already it's a complete mess Update: they finally called us in for the doctor to literally only see us for less than 5min she didn't even check my mom she was asking me question regarding my mom's health history and treatments I was answering and she rudely cut me off mid sentence making it seem like I didn't understand what she was asking when I clearly was basically making me feel stupid when clearly she wasn't understanding or listening straight up garbage and unprofessional sad that this is a person that is there to show compassion to people that might have cancer or do! read more

I called the First time at 3:30 pm and Simply asked if I can make an Appointment. After the Girl put me on Hold over 8min and hearing the phone clicking to keep me on Hold it was annoying. I hung up called once more and the Gay Gentleman answered the phone. He was Sweet asked what I needed and we were off the phone within 3min of my time. That's Fantastic Costumer service. When it comes to the Dr they're Amazing. All of them. But perhaps they should get rid of the flock of hens and put people at work that really Want To Work. One Star for the Horrible Customer service the Woman Gave. Four for the Guy and Five for the Doctors. When sitting in the waiting room you can Hear the Girls giggling about Nonsense. The Only one that Actually Cares about her Job is the one doing all the work. Near the Exit window with Her Starbucks cup everyday. She's Absolutely Amazing.. read more

Agarwal Vandana MD - The Time I Called. And again. - Surgeons Near Me - Pomona, California

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Dr Agarwal killed my wife, Anna Fitzpatrick, by not getting her Chemo treatment! Ann was denied Chemo 3 times because Dr death wouldn't cooperate with with her insurance company. They couldn't contact her office because when you call, all you get is an answering machine and they don't return your call. IEHP couldn't approve Chemo , unless they have a treatment plan. I have complained to the medical board to remove her license. Don't go to her! I wish someone had warned us and my wife was alive today! I gave her 0 stars, this is rigged! read more

I've been their patient for over a year now, and I have never encountered such ill-prepared, incompetent staff in my life. I will be changing PCPs at my earliest opportunity. read more

I received a phone call 1 day prior to a Dr apt that I was referred too letting me know I needed my primary Dr Agarwal re-sumit another referral. I've been waiting for this apt since October 2019. When I called Veronica at Dr. Agarwal office (she's the one that works on all referrals for this office). She was quick to respond to my VM. Reached out to me by texting and able to get the approval withing a couple of hours so I wouldn't have to reschedule the appointment that I've been waiting for months. Thank you Veronica for your promptness and ability to make me feel comfortable and not stressing in regards to waiting longer for another apt. I am so glad this office has a quick responder like her and willing to do work even on her day off read more

I agree with the first review. I have never met a more incompetent and more uncaring front office staff in my life. Dr. Vandana runs a small cancer clinic and you would think that the front office (the office manager, the receptionist, and so forth) would at least pretend to care that they are dealing with patients who are in life and death situations. But they don't. They will lie to your face and say that they have faxed documents to insurance / other specialists / etc. when they have not. They "lose" or "misplace" documents. They give you the wrong dates for appointments. They are rude on the phone and in person. They literally could not care less that their mistakes could lead to the death of patients. When you call any of this to their attention, they never apologize, but double down and insist they have made no mistakes whatsoever. They escalate instead of diffuse problems with patients. Absolutely horrible. If changing oncologists wouldn't further delay treatment, I would find a new clinic. This is not a place where you want to put your life, or the life of your loved one, in their hands. Dr. Vandana has heard from multiple patients and families about her horrible office staff and has done NOTHING. ** Please, please look at the reviews that are currently "not recommended" by Yelp's algorithm. They are all telling the truth about Argarwal's New Hope Cancer Clinic and it's a shame that Yelp for some reason thinks that since all the reviews are negative, there must be a mistake. It's not a mistake. Dr. Agarwal's clinic staff really is that terrible. If you have cancer, or if your loved one has cancer, whatever you do, do not go here. read more

Why does a medical staff expect for patient to be on time than make them wait for over an hour... and please don expect a patient be 15 minutes late. that's this place. Staff is unfriendly and unprofessional. Been coming here for a few years and it's time to move on. Do yourself favor, don't stop by. read more

Unprofessional, rude, and all around trashy staff! I waited an hour before they even checked me in for them just to tell me I had to come back another day. Keep in mind I HAD AN APPOINTMENT. RUINED my day and wasted my time. I'm not sure if Dr. Agarwal is a good Dr. but it seems to me that if your staff is this awful then the dr. Must not be all that great either. I wouldn't recommend this place if it was the last one available. read more

My dad has been coming here to treat his cancer and its been a year he has been coming. He is ready to make a change of doctor since he has had bad experiences here with the doctor mixing up referral and being careless. It is sad how a doctor can be so careless and not listen to her sick patients. read more

This office is beyond incompetent and unprofessional. From the beginning to the end nothing has been done right, no call backs, referrals are never right, care is like a stab in the dark, half the time they aren't aware of the reason you are there. The saddest part is that people go to the doctor for help. Hoping to be cared for. This place causes nothing but anxiety and frustration. They treat cancer patients here?? DO NOT come here if you are hoping to receive good medical care and want to live . read more

Ok ok ok....if you have insurance, just be AWARE that the co-pay here is NOT your normal $15 (HMO) or whoever your insurance company is. It is $30 !!!! Why ? Because this is a specialist that you are seeing ; not your everyday family doctor. I was bummed that day because their credit card machine was down and accepted only cash/check. Thankfully l had $ on me that day. So anyways, just a heads up and don't say "WHAT? $30?" Yeah it was pricey. read more

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Wait times are horrible they always overbook and I've been here twice, on which they messed up why I was there...first time I was going for treatment and they ran out of meds and didn't realize until after I was brought back. Second time they thought I was there to see the doctor for results and I was actually going for another treatment round.. DOCTORS AND NURSES, especially nurse Jerry I believe are the best read more

Horrible customer service I called 5 times and kept being placed on hold! She even hung up on me twice! They are so rude they kept passing the phone around and kept asking me the same information over and over!! read more

I had to change doctors because of my insurance required it, that's how I ended up here. It took me one hour and a half to be seen by doctor Agarwal; she looks tired and unprofessional. Because I mentioned my blood pressure numbers, she prescribed me medications that I'm not going to take. She stayed at my room for about 3 minutes, and I had to rushed to ask her how she saw my cholesterol levels and she say to keep taking whatever I'm taking . She probably needs vacations or just retirement soon. read more

Dr. Vandana is rude, careless, and incapable of managing her time. I do not and would never think to recommend anyone to seek care with Dr. Vandana, i'm not even sure how she became an oncologist. This place and entire experience was completely awful!! read more

On June 11, 2015 I waited 70 minutes to see Dr. Agarwal. When she finally came in to see me, however, it was without any charts or lab work. When I asked her if she had it, she just replied, "No" and, telling the girl there was no chart, and instead of continuing to talk with me until it arrived, just proceeded into another room, shut the door, and began speaking with another patient. I literally walked out of the office, as I have never been treated so rudely or incompetently in my entire life, and I'm a middle aged man. Worst medical service I have ever experienced. I am still in shock. By the way, previously I had made an appointment to see Dr. Agarwal, but when I arrived was told she wasn't even in the office that day!! Unbelievable. She deserves each of these negative reviews and then some. read more

The one star is for the lack of customer service and consideration for patients. I have yet to see Dr. Vandana because of the horrible reception desk. Patients are falling for sometimes urgent matters. Maybe I will change my review once I see the doctor. Horrible horrible customer service. Lack of class and tact. read more

Zero. I feel embarrassed for even having to write this review...because Dr Vandana Agarwal has got to be the most unprofessional, unorganized Dr I have ever seen. I waited for her for at least an hour for a follow up appointment to go over some blood work and ultrasound I had done. When she walked into my room my first impression was SHOCK. She literally was wearing SLIPPERS!!!!! She had 1 piece paper and came in said my iron was low and to take supplements. And that was it! I had to ask her to go go over my other blood work results and ultrasound and she had the audacity to say did we order those tests and ultrasound for you?!?!? NO---I AM JUST MAKING IT UP AND ORDERING IT ON MY OWN!! Beyond idiotic. My primary Doctor, who referred me to her, literally apologized to me for having to deal with Dr Vandana Agarwal. I will never see her again nor do I recommend her. read more

I also have to give ONE STAR for the customer service. Once they put you on hold, that means you'd better hang up , or just have to wait forever until you drop the call. I had the appointment by 2:45, and had to wait 3 hours just to see the doctor not in 5 mins. I didn't expect an upscale doctor office especially specialist with these kind of manners. Horrible !!! read more

This office is ridiculous! Front office staff is rude from the phone etiquette to face to face interaction. I've been here for 2 hours and have not been seen yet! I have a PPO and this is what I'm paying for.... NOPE!!! I will be getting another referral immediately! read more

I had the same experience as the person below, beyond horrible and I would give negative stars if I could. I have musculoskeletal pain from an acute injury and the PA insisted on trying to convince me that I have some sort of cancer prior to even running any kind of tests. This place should be shut down. read more

I've been calling for two days to make an appointment but no one will answer the phone. WTH?

I am a new patient and made an appointment for a CPE. The office was clean and warming; the staff was friendly and helpful. I thought I was going to see the doctor, but I was actually seen by the NP, Katrina (I think that's her name), instead. No complaints there. The NP was so wonderful! She's very thorough and I didn't feel like she rushed me at all. I definitely will continue coming to her office if the rest of the staff is as great as she is. read more

Now that Brian is no longer there I had to switch doctors, Dr Agarwal just doesn't seem to care about her patients. She never takes your file in with her, she has no ideal of your issues. Some of the staff are rude. Not all of them I wish I remembered the name of the one nurse that actually cares, and tries to help you. I had to go for a ekg made an appointment with them got there in a room and the machine was not charged, they asked me to come back in 4 hours, ok I ask what's the best time the girls upfront said between 12/30 and 1:30 I asked specifically if they close for lunch 3 people say no. I go back at 1:30 no doctor I had to go back when they got back from lunch. read more

I hate this place. I am changing Dr.s next week now that Dr. Brian is gone. He was the BEST!! Dr. Vandana is pathetic. She told me my blood pressure was 'high enough to be admitted". I asked her should I go to ER. She casually said: It's up to you. She does NOT give a hoot about her patients. She did not have my chart or her computer to go over my health when she entered the office. A good caring Dr. would have encouraged me to go to ER right away. Or would have even called ER to tell them I am on my way. She did not take my blood pressure again before I left the office. The office decor is dreadful! Instead of beautiful flowers or pictures of LIFE, there are only pictures (and mini electronic billboards) showing stages of Cancerous tumors in every office. Nothing positive. IF you want to die or be depressed all day, come here! uggh! I'm out. read more

I absolutely hate writing a bad review, but here it goes... the staff is one of the worst you will ever encounter. When a dr is referring you to see a particular specialist, they will ask you to do the footwork and will ask you to find a doctor and only then they MIGHT work on obtaining your authorization. The office manager will not react to concerns about customer service, will just say "uh-huh" and nod, does not make any effort to correct her staff's lack of work. I am greatly concerned for the doctor, she is really good, but her staff is totally unprofessional, unmotivated and not respectful. The entire office lack empathy. This is sad since a lot of their patients are cancer patients. I heard one of the gals turn away a Chemo patient simply because she wouldn't take the extra mile and call their insurance. Please do not bring your loved ones here, it's heartbreaking the way your loved ones will be treated I hope this MD reads my post read more

Do not go here I repeat if you look for another place you will be better off the doctor doesn't care about you all she does is talk bad about her patients in her office she has everyone else do the work for her and she speaks to her patience as if they were children normal wait time is about an hour to two hours before you even get seen by a doctor after that you still have to wait because the doctors are so dumb they're not prepared they go into the office with no paperwork not even knowing who you are beware coming here be very cautious it's your life all this doctor cares about is her money she doesn't care about her patients... read more

Worst customer service. Have a 1 appt. got here at 12:45. It is 1:16 and the People behind the glass window didn't welcome me or say that they are running late. Just talking to each other. read more

If I could give zero stars then I would. The front office staff is terrible, they are not friendly and it will take you anywhere from 30 minutes to 1.5 hours to get back to be seen. I was treated there from 2010-2014 by Brian Page PAC, who is wonderful, but Dr. Agarwal is terrible. I was re-referred in December of 2017 and received good treatment by Brian, but when I went in today for test results (3/13/18) I saw Dr. Agarwal because Brian wasn't there (I think he finally decided he can no longer work with her anymore). She looked at my test results started to say something about my kidney, that I needed to see a kidney specialist. I got very confused and upset. I started to question her because that isn't what I have been receiving treatment for. She didn't like that I interrupted her, because I was very stressed. She got upset said that she didn't want me as a patient anymore and walked out of the room without explaining my test results. I consider this very unprofessional and I believe it may be malpractice. She is arrogant and doesn't care about the health of her patients. Please do not go here, she needs to go out of business before she truly harms someone. read more

After one year, the only "good" thing about Dr. Agarwal's office is the NP, Katrina. She's fairly new and very delightful to work with. The rest of the office staff, except Brian, the PA, and Emy, the nurse who administers the chemo treatments. was completely unconcerned about my cancer condition. I would also give negative stars if it were possible. I never got even the "impression" from Dr. Agarwal that she cared anything about me. My opinion is that she never takes a sincere interest in a patient's condition, but is only interested in the "money." Too bad her staff doesn't much care about you (me), either. She's often in the parking lot talking on her phone and pacing back and forth. Her clinic should be named "No Hope," rather than "New Hope." I wonder what the "tie" is between Kelly B's five star rating and the Dr. Don't believe Kelly--and find a different Dr. if you ant to live. read more