I have been going here for years. My go to for all my needs…read moreis Cherie Valdez! She does my eyebrows every 4 weeks and does the best facials I have ever had! Also has great recommendations for products and services. The staff is always nice and the spa is always clean.

Always a relaxing great time. The facials are phenomenal and the staff is so polite and…read moreprofessional. We love it here and are looking forward to coming g back

First time visit at the West Covina location…read more Came here after not having a massage in years. It was definitely needed. They offer a variety of options and have a good membership offer so you can self-care regularly. A membership also gets you a guest who can book at a discount so you and a plus one can both have a spa day! The staff is very friendly and informative and the venue is very quaint and has advisory signs to keep the volume low to respect the other guests getting their services. If you opt for the combination you get placed in the front area with the privacy curtain so they can soak your feet. The private rooms in the back are for body massages only. There are lockers to hold your belongings and at the end they will give you water or tea. I signed up for the annual membership so I can't wait to return every month! Parking is very easy and there is plenty of ATMs around so you can get cash to tip!

False advertising and failure to honor discount:…read more I used to be a regular here but stopped going the last year or so. When they texted me about a Mother's Day special a few weeks ago with a special code for a 1 hr massage at $59, I booked a 1 hr body massage online. However the code took off just $31 from the $100 original price, so the total was $69 - which is $10 more than the $59 advertised. When I called the spa about it, they explained that it's only max $31 off - even though it did not say that anywhere in the text or online booking site. When I told them that it's misleading, they still would not budge and honor the $59 price. Well I got a new text today with basically the same language - claiming any 1 hour massage is $59 with the same code. Out of curiosity, I checked online and tried all 3 massage types as they are all different prices. Only the FOOT massage is $59 with the discount, since it's still only taking $31 off the original price of $90. For BODY, it did the same thing as last time - only taking $31 off from $100 so it's $69. For the COMBO, it's $64 since it took $31 off $95. Even though I advised them to change the wording on their marketing texts and emails, they did it again which is why I'm posting for others to be aware.

Recently discovered a hidden wellness gem inside Pacific Palms Resort -- Sally Spa, and I have to…read moreshare. It was even featured in Beef on Netflix, so it already comes with that cinematic, aesthetic atmosphere The moment you walk in, you can feel the difference. The entire spa is designed with natural elements -- crystal chandeliers, wooden walls, and an impressive collection of over 500-year-old antiques. It doesn't feel like a typical commercial spa at all, more like a quiet, curated sanctuary for the mind. They also have separate lounges for men and women, which makes the whole experience feel more private and refined. The essential oils used are from doTERRA -- clean, natural, and not overpowering. I tried their 90-minute "Fresh Ginger & Mugwort Herbal Massage," and the whole treatment follows a very thoughtful, traditional wellness flow: It starts with freshly ground ginger applied to the body to warm you up from within -- you can literally feel the cold leaving your body Then comes hot stone therapy to raise your body temperature and deeply relax your muscles Finally, warm mugwort herbal compresses are used along pressure points, inspired by traditional Chinese medicine, leaving your body feeling light and rebalanced My therapist Tina had a very gentle and soothing technique -- not overly intense, but incredibly effective. The relaxation actually lasted longer, which is perfect if you've been stressed or not sleeping well. And honestly, the resort itself adds so much to the experience There are two 18-hole championship golf courses, plus private one-on-one yoga sessions -- it truly feels like a full-on retreat. The best part? For a resort-level spa like this, the pricing is actually very reasonable -- great value for what you get. In one sentence: This isn't just a massage -- it's a full mind-and-body reset. If you've been feeling drained or just want to escape LA for a bit, this place is absolutely worth saving

First the good: The staff was very courteous and accommodating, the spa lobby was clean and…read moreattractive. 'K' gave me an absolutely fabulous massage! He concentrated on all of my problem areas and I felt happy and relaxed afterwards. The quiet room is clean and comfy and I was given a tasty little fruit cup. Now the bad: The price for a massage is reasonable, but you must pay an additional 39.00 if you want a to use their lockers or robe, take a shower or use the jacuzzi. This was unexpected and confusing. Before arriving, I had called for clarification of this policy and was only told that they would charge 39.00 for use of the jacuzzi. I had no idea that I wouldn't be given a robe or allowed to shower without paying the extra fee. I'm in a spa club and I have never run into this issue before. This confusion may have been due to a language barrier. The shower area has a sign saying that you must run the hot water for 10-15 minutes to obtain hot water (!). I did so and still had to take a cold shower because the water never got hot. The only towels available are very small and very thin. They are not large enough to wrap around your body. The jacuzzi area shows deferred maintenance with broken tile, missing robe hooks and mold/mildew on the ceiling between the jacuzzi and the showers (ick). This is a nice facility, but the policies are confusing and it's sadly lacking in general upkeep. (See pics)

I had an excellent experience at this spa twice already. The atmosphere was peaceful, clean, and…read morevery relaxing. Special thanks to Daisy for her exceptional service and professionalism. She was attentive, skilled, and made sure I felt comfortable throughout the session. One of the best massages I've had -- I left feeling completely refreshed and rejuvenated. Highly recommended!

This place is a hidden gem in Covina. So happy we found this spa, Daisy and Lisa are AMAZING! So…read moreprofessional, best massage I've ever had.

Love this place, I got a facial/massage from cici, she was amazing I can't wait to go back.read more

Wow! Great price, great service, completely worth it. And it smells great everything is clean and…read moreladies have magic hands. I'm coming back soon! Btw I forgot my earrings and they texted me to let me know! Love the honesty and people.

I literally just stepped out from this place and I want to write a review because of Lucy's…read moreexcellent service . I already made plans to comeback for another combo of massage and facial within the next three weeks . This place is off 210 freeway in Grand . I highly recommend this place. Thank you again Lucy.

I have been a regular customer for more than 3 years now and I had one of the best experiences…read moretoday with the most professional lady Shelly I had an hour facial and half hour massage. Definitely recommend for any one to come in all ladies Lucy , owner and others I can't really remember all names but here all are very welcoming and treat me great as if it was my first visit. I truly look forward to a relaxing refreshing experience. Thank you. Come check them out. My sciatica and skin are very thankful also.

Did an awesome job, had a pain on my shoulder and Georgette was able to help me and advice me to…read morestretch more. Must say, I felt a lot beyyer after 2 weeks of mild pain.

I ENVY anyone who has Never had a massage at this place. WORST experience I've ever had…read more Told the front desk it was my first time at this location ( had massages at different businesses many other times ) Seems professional- they have all the "new tech" . That's where they got me. Long story short - person who was selected to give me a massage Rested her hands NO PRESSURE OR KNEADING - At all. To top it off the "hand resting" was over the blankets on my calve and legs. Totally felt robbed. Didn't make a scene just told the front desk how terrible it was and paid so they Knew I wasn't some customer trying to get a free one. Basically it will cost me 80 dollars to tell everyone I encounter to never go there. Hope this place tanks. Fellas , DO NOT GO HERE . It will stress you out.

I had a deep pore facial and a back massage today done by Linda. Her skills are unmatched. I was…read morewilling to make the drive from Riverside area to San Dimas because I have never had a bad experience at SDS. I have tried other spas since moving away and not one has left me feeling happy with my service nor the results. I left with my face *GLOWING* and my facial discoloration was gone. Linda was thorough with every nook and cranny of all the knots I didn't even know I had in my back. I just went in asking for a shoulder massage but I'm glad I ended up choosing the back massage. Feeling all of the knots and stiffness made me realize how badly I let my self care go. As she was working my back, I could literally feel my body being able to breathe again. I even noticed my posture and body movements afterwards was more fluid and relaxed. I will definitely be coming back for Linda's expertise. Every visit here is money well spent because this establishment never disappoints!

My husband and I have come here a handful of times. We do the couples massage every time. We made…read moretoday's appt a year ago because of Eva. I have confirmed 3 times that even though we are getting different types of massages, we are still doing a couple massage. The lady said yes. We went today and there was no robes or slippers in the lockers. I had to search multiple lockers to find one. My husband said the same thing in his locker. We went to the waiting room and there was NO wine and chocolates that are included with the massage. The worst part is that Eva comes to get me for my massage and had NO idea it was a couples massage. It was very disappointing and frustrating. We waited a half hour just to get started bc of the disorganized issues. We will not be returning.

I first met with Odette for my evaluation, and she totally got me. Every tiny concern, every what…read moreif? in my head. Keep in mind, I'd never done any treatment before, so I was equal parts excited and terrified coming in. Odette guided me through all of my emotions during Morpheus. I laughed, cried, questioned my life choices, and maybe even had a tiny existential crisis . The overall results for me were amazing, but not exactly a walk in the park, a little discomfort , and patience is required. The results come gradually, but TRUST ME its soooo worth it. Gayana handled my remaining botox and chin filler. My chin is officially living its best life. I loved how she respected my no lip filler rule without making me feel bad with zero pressure, zero judgment, and zero FOMO. Thanks to these amazing ladies, I feel like I just unlocked the next level of me.

Absolutely unprofessional and unsafe practices…read more I came in for an underarm laser hair removal appointment after being on vacation about a week prior. I mentioned possible recent sun exposure, and the nurse appropriately advised that we should wait for safety reasons. However, I was then told this would be considered a cancellation and that I would either forfeit my session or pay a $50 fee to keep it. That is completely unreasonable. Procedures that are unsafe should be treated as safety-related postponements, not standard cancellations. The situation escalated when the manager, Sarah M, got involved. She was immediately defensive, dismissive, and blamed me, claiming pre-appointment instructions are sent with each appointment reminder (see screenshot, they were not). She also said it's listed in the policy that if we can't do the procedure due to safety it's a cancellation (I have a saved PDF from today's date that does not say this). Instead of resolving the issue professionally, she was confrontational, unprofessional, and inconsistent with the information I was given. What was most concerning was that when I asked to reschedule safely or discuss options, she responded with "so you want me to do it then?", implying a willingness to proceed despite the known safety concern. That is extremely alarming. This is not how a reputable practice operates. Patients should never feel penalized for declining treatment due to safety concerns, and it should never be suggested to proceed under such circumstances. Due to the safety concerns and unprofessional conduct, I will be reporting this business to the appropriate regulatory boards, including the Medical Board of California, the California Board of Registered Nursing, and the Department of Consumer Affairs. I would not trust this practice with my care and will not be returning after this experience. (This review has nothing to do with my nurse, Odette, who is amazing.)

The service provided the moment you walk in this place is unmatched! I was greeted very kindly at…read morethe front desk, and after expressing that this would be my first massage ever I was given a complete rundown of what would happen with my masseuse. I booked a super relax hour massage. The massage was lovely 10/10 had the best experience ever, I was so relaxed I didn't want to leave. I will be coming back soon!

I've been here twice now and this place is great! It's super clean and the two masseuses I've tried…read morehave been awesome, focusing on the areas that need the most attention. They also offer coupons if you come back within a month, which I plan to do soon.