Updaye: The owner called and I was refunded. Thank you. Satisfactory resolution. I'm glad they take reviews seriously and use reviews to improve. read more

If I could give less than one star, I would. This location does not deserve even a single star. I signed up at the beginning of the year, and since then my appointments have been canceled or postponed multiple times for one reason or another, often with little notice and no regard for my schedule. The manager, Daniel, has been extremely unhelpful throughout this process. Whenever we have asked for alternative appointment times that would work for us after they canceled or rescheduled, they have shown little to no willingness to accommodate us. It is incredibly frustrating to continuously have to rearrange my schedule because this office cannot properly manage theirs. What concerns me even more is that the treatment I have received noticeably changed after I informed them that I was expecting and would need prenatal massage services. Since then, I have felt ignored, treated unfairly, and given a lower level of service than before. While I cannot prove the reason, the timing is difficult to ignore. No customer should have to deal with this level of incompetence, poor communication, and lack of professionalism, especially when they are paying for a service and making every effort to schedule appointments well in advance. I would strongly discourage others from choosing this location unless they are comfortable with constant cancellations, last-minute changes, and a complete lack of customer care. read more

I ENVY anyone who has Never had a massage at this place. WORST experience I've ever had. Told the front desk it was my first time at this location ( had massages at different businesses many other times ) Seems professional- they have all the "new tech" . That's where they got me. Long story short - person who was selected to give me a massage Rested her hands NO PRESSURE OR KNEADING - At all. To top it off the "hand resting" was over the blankets on my calve and legs. Totally felt robbed. Didn't make a scene just told the front desk how terrible it was and paid so they Knew I wasn't some customer trying to get a free one. Basically it will cost me 80 dollars to tell everyone I encounter to never go there. Hope this place tanks. Fellas , DO NOT GO HERE . It will stress you out. read more

Did an awesome job, had a pain on my shoulder and Georgette was able to help me and advice me to stretch more. Must say, I felt a lot beyyer after 2 weeks of mild pain. read more

I made a prenatal massage appointment a couple weeks ago, arrived and checked in but the therapist had called into work that day. The manager apologized and comped my rescheduled massage. The customer service was great and they were very apologetic. People get sick, emergencies happen. My rescheduled massage with Ellie was great. Because of her attention to my needs, I decided to go for a membership. The interior is clean and you come out feel relaxed. read more

Massage Envy - Skin Care Near Me - West Covina, California

My wife has had a subscription with this Massage Envy location for several years and, over time, has accumulated multiple transferable credits. She typically transfers a credit to me every six months. Although her membership is month-to-month, she usually only comes in with me, and we're told the session is covered by her credits. On this occasion, we booked a couples massage only because we were explicitly told over the phone that her credit had been successfully transferred to my account. Based on that confirmation, we reasonably expected we would not be charged. Despite this, we were charged the full service price when we arrived. We explained the situation to the employee, and while she was apologetic, she advised that a credit was never transferred and she couldn't transfer one now so we were still charged for the service. I wish I could say that the service was great at least but unfortunately, the service itself was also disappointing. I requested a full-body massage with no specific areas of focus, yet approximately 70% of the session was spent on my back. I was never turned over so the therapist could work on the rest of my body. After the couples massage, my wife also mentioned that her therapist completely missed one of her legs. Overall, between the incorrect charge and the incomplete massages, this experience did not meet expectations, especially for a location we've been loyal to for years. read more

I had a massage with Heather, and unfortunately it was a very disappointing experience. Throughout much of the session, she appeared to rest her hand on my head or neck without any meaningful movement or massage technique. Instead of feeling relaxed, I felt increasingly stressed and uncomfortable. I considered ending the session early, but I felt awkward about getting up and leaving. Immediately after the massage, I informed the front desk that I was unhappy with the service. The experience affected me so much that I had difficulty sleeping that night because I was so upset. I called the front desk the following day to further explain my concerns. I was told that everyone has a different experience with a massage therapist, which I understand. However, I have received many professional massages over the years, and this experience felt very different. It seemed as though the therapist was either disengaged, exhausted, or lacked the experience necessary to provide an effective massage. I rarely leave negative reviews, but I feel it is important to share my experience. I paid for a professional massage and did not receive the quality of service I expected. read more

Paid for a membership. Went a couple of times and each time they told me I need a chiropractor and that I am dehydrated. I drink a ton of water and my doctor didn't see anything wrong with my back. Fast forward, Covid hit and I stopped the membership with a ton of sessions that went to waste. I think I'd prefer a one time thing at Burke Williams or something like that instead of Message Envy. I think other people feel this way too since many locations of MEs have gone out of business. Too bad. read more

Really poor customer service, do not care about the customer. Just care about their bottom line. I had won a 12 month membership at a local community festival auction, but unfortunately had misplaced the paper and could not "enroll" by the enroll by date listed. I called hoping they would still honor the membership, considering I had paid good money and would hope they would recognize it would be a good idea to work with a potential longtime customer. The only response from the manager was a "NO". No offer for me to pay a monetary difference or for them to at least honor a few of the sessions, just a big fat FU to me. Please go to a local massage parlor, avoid the franchise. They do not care about you, you're just one of many. read more

I love this location and I can't be anymore happier with my service! The girls in the front desk were all so nice and personable. And my massage therapist NANCI WAS SOOOO AMAZING! I have never, I mean never, had anyone to meet my expectations with my massage. I am so happy I got a massage with her, I'll be booking mine and my husband's future appointments with Nanci! read more

I received my second massage today with Nanci. The first time I went in for the purpose of pampering. It was the best full body massage I've ever had (been getting massages for 6 years). What made this massage different was that Nanci was tuned into my different muscle groups and what felt like joints (especially shoulders). She was very thorough, professional, and the pressure was perfect! I booked my second massage with a different purpose, healing, as I injured my shoulder and kept aggravating it. Nanci found ALL my points of pain. She massaged out the tension that was built up in multiple places. It was just what my body needed. I appreciate Nanci's patience, knowledge of muscle groups and how to relieve them, and dedication (I know she worked hard for me today!) You are in good hands when you book an appointment with her! read more

I booked my 90-minute massage last-minute and was pleasantly surprised at how smoothly everything went. From the moment I walked in, the front desk team made the process easy and stress-free. I was checked in quickly and didn't wait long before being taken back. Shout out to Juliana, the massage therapist--the entire team is amazing! read more

I made my appointment on my day off and my appointment was cancelled 30 minutes before because my therapist couldn't make it. I was already there since I had been asked to arrive early to fill out paperwork. I understand illness and things happens, but if I had been the one to cancel, I would have been charged. I'm very disappointed. read more

Tends to be 50/50 with this location on the type of service you get. I've had perfect days there with super friendly staff at reception, and amazing services on top. I've had other days where they are borderline rude, and the service felt like it was someone who never even had schooling or training. It sits steady at a coin flip to what type of experience I would have. I have been a member off and on over the past decade. I was also a regular member at diamond bar and La Verne locations. I was also an employee in Pasadena - so I've been a ME member for about 20 years. One thing that I find most disheartening as a member experience is that they don't always answer the phones. And don't tend to have as much openings for massages as previously. I guess that's a good thing for them, business must be booming. They just raised prices - which makes sense I guess; gotta do it every now and then - but, I just can't spend $100/ month (after gratuity) when services aren't 100% or close to it. I do wish them all well, I am a massage therapist; and it's hard work; and ME does not pay them what they are worth (IMO) ... I hope they all get raises with the price increases. read more

5/5 Excellent Massage! Isidro is an amazing masseur. The deep massage he provided was painfully relaxing which is what a new mom with achy muscles needed. Would definitely come back and recommend him to a friend as well. Thanks again Isidro! read more

First of all, let's not start a session with, "Shit, I'll be back." Secondly, you are about to put your hands on me; therefore, don't shove me in a corner as if I'm a sick child. It was as if she was trying to avoid asking me questions prior to the session. It felt degrading, as if I was in a doctor's office trying to get better. We haven't even begun our session yet. During the interrogation of where I needed attention, she wasn't even listening to me and was getting angsty. Now, let's begin the session. I understand the allotted time for me to change in and out of my clothes, but I was lying there for over 5 minutes! I know this was probably not the first thing Nanci wanted to do in the morning: her job! I, too, do not enjoy working in the early morning, but guess what? It's an obligation to service! I've experienced subpar massages, but this one doesn't just take the cake; it throws it back at you. This was the most rushed and uncomfortable deep-tissue experience I have ever had during my time with Massage Envy. I empathize with you, Nanci. I work in hospitality and deal with other humans, but I do it with a smile, which you should try occasionally. You just might earn your tip, which I regretfully did nonetheless. Everyone is allowed a bad day, but keep that turd to yourself. The person I feel the worst for is the lovely lady at the front desk who had to listen to this complaint and report it to her manager to call me back. Overall, the best experience was when I walked in. That's where it ends. To anyone who actually wants to feel better after a deep tissue, avoid Nanci at all costs and get a different masseuse or go to a different location. There are plenty around that are just as convenient. This is not the service we, as customers, pay almost $100 monthly to receive. I assure you, readers, your money can be better spent elsewhere. read more

Massage Envy - Name of the therapist and location. - Skin Care Near Me - West Covina, California

My wife gave me a gift card for Father's Day to this place. I finally booked something and when I got to the place. They told me my reservations did not go through. Even though I went through three steps to confirm. The young lady in the front told me there was one more step. I think it's easier to book a surgery than getting a massage at this place. She even referred me to go to another place after I was already there. read more

My appointment was for 4 pm I arrived 15 minutes early as requested, wasn't seen until 4:15 massage massage ended 4:58 what a rip off, the therapist name is Angie. Less than an hour massage even if paid for an hour, total rip off!! read more

I am trying to make an appointment and each time that I call an employee picks up the call and immediately places me on hold. The first time I was on hold for 5 minutes, the second time I was on hold for 8 minutes, and the last two times I called I didn't bother waiting. I am paying for a service that I am unable to use. read more

While I cannot speak on the actual massage part, I can speak on how attentive the front staff Sasha was. She was amazing and wonderful and I will definitely be giving them my business thank you, Sasha. read more

Nice and respectful staff. I felt very comfortable. The ambiance in the room was great. The only reason I'm not giving 5 stars in this review is only because I just personally didn't favor the lotion that was used on me since it felt very greasy and my hair became so oily BUT maybe that lotion is what's needed for massages I wouldn't know haha. Would definitely come back read more

Always satisfied with services here. My husband and I are members are there monthly or bi-monthly. One month I get a massage and the next month a stretch read more

I just had the best massage ever!! Alexa did an amazing job. I have a lot of problems with my sciatic nerve and she knew exactly what to do to relieve my pain. I will definitely come back again. I highly recommend her. My husband was massaged by Queen and he said he was so relaxed that he fell asleep. :) The tables are heated if you want it on. The staff was nice and welcoming. They have a quiet room for you to relax before your massage. read more

Massage Envy - Skin Care Near Me - West Covina, California

Had a facial two days ago with Jasmine. She was very attentive, introduced each product prior to putting in on, and very knowledgeable when I asked questions. I was thankful I could get in on the same day I called. We have been members of Massage Envy for years and have been to several other locations while traveling. This is the best one yet! They also offer other enhancements the others don't. I am looking forward to a hot stone massage! Since I don't live in the area, I will make an excuse to go back! The gals at the front were awesome! Alyssa, and two other gals, darn I forgot their names, they were all knowledgeable of the products that are used. I will be seeing Jasmine again soon! read more

Rosalind gave me a wonderful massage. She took a lot of care in releasing the dense knots I had in my back. Some I didn't even realize were there until she started working the area. I left feeling relieved of my pain and super relaxed. She is the best! When I go back I will ask for her. read more

They have a policy to stop medication and topical retinol a week before a facial, so I called to see which actives the esthetician would be using in case it would be harmful with the medication I use topically and orally for hormonal acne, which isn't an active or a retinol. Front desk couldn't tell me which actives the esthetician uses but assured me it would interfere with my medication and basically just shut me down and said I can't come in for my facial. Spoke with my derm, turns out there's no active that would interfere with my medication. Something a licensed esthetician could've easily answered for me, but I guess it's easier for the front desk to turn peoples business down instead of becoming informed or handing the phone to someone who is better informed. read more

RUDE if you don't join the membership!! - Winnie was absolutely great! She did an amazing job but unfortunately she's getting transferred to a new location. This was my second time here. The first time was with a gift card. I enjoyed it so much I booked another appointment. They offer a membership but I rather pay full price for my service instead of committing to a year long membership (with no cancellation). After my massage I was at the front desk to pay. I declined their offer to join the membership, and the young lady helping totally flipped from sweet to RUDE! Mind you, this was the same lady that welcomed me in and smoozed me in the waiting room before my appointment... talking about what curly hair products she uses since she "loves" my hair. Will not be going back or referring anyone. My husband made an appointment but we canceled his too. Be aware! read more

I desperately need a massage, so I came in the girls at the front were so sweet and welcoming. They took me back quickly, and I met my girl Alyssa and let me say she was absolutely amazing! She listened to my wants and concerns, and she definitely gave me a great service! I felt sooo much better after my massage! I will most definitely be back and I would recommend her to anyone and everyone! So sweet! I'm a very happy and loyal customer now. Thank you Alyssa read more

These guys are crooks. Don't let them have your credit card info because they used an old card of mine and charged my husbands membership on my card for 18 months that I didn't catch. He thought he had canceled it but they went behind our backs and started charging the card until I found it and had to jump through hoops to cancel it and when I brought it all out the Refused to give me my money back. Even though my husband never used it 18 months running and they never said a word!!! They are Evil!!! read more

I have been to multiple massage envy's and this one is the best. Massages here never disappoints and I always leave feeling blissful. Other franchises I've been too that also have good reviews have left me wondering... how?! Granted any new place can be a hit or miss depending on the therapist assigned to you, but other places I've visited have almost always been a miss. For a guaranteed fantastic session this place can't be beat. I'm so glad this location is a convenient one for me. read more

I went the first week they opened and took advantage of the introduction special. The massage was nice and the staff was really friendly. There's a girl at the front desk that always greats me by name - its a really nice touch. I have since become a member and have been going back monthly. I skipped a month so that I can split it for 90 min massages. I find that 60 minutes just isn't enough. The staff is nice, and the massage is as good (if not better than the big fancy places). Granted you don't get all the extras, but I never use that stuff anyways. It took me 3 visits to find someone that had the perfect pressure and technique, so make sure you try a few people to find that perfect massage, you can then book with that person in the future. Parking lot is shared with the Eastland Center. Its on the side where Albertsons is on and there's usually plenty of parking. read more

Massage Envy - Skin Care Near Me - West Covina, California

First time with Marcia. My neck, shoulders, and IT Bands needed a lot of attention. My pressure style is "make sure i wake up sore tomorrow" . Basically, pound out that tension and if u see me cry ... just look away .. i'm really happy .. the tears are happy tears . Marcia was ahmazing .. continuously checked on me ... no pressure ... less pressure .. Hands down the best neck and shoulder massage ever ... i'm like fresh spaghetti out of the hot water. Immediately, made a follow up appointment. read more

I get my massages with Alyssa. She does amazing work. I enjoy a firm/deep massage. And she does not disappoint. Highly recommend Alyssa. I've also gone with Sarah and she does an excellent job as well. read more

So many great massaging professionals here!! I've found my go-to is Enrique - He's cool and knows what he's doing! 11/10 for sure :)

DO NOT SIGN UP WITH ANY BRANCH OF MASSAGE ENVY! They rip you off and act like you're the fool for trusting them! It's a huge scam if you try to cancel- your hours just disappear! My home location moved from La Verne California to Arizona and because I had my account with them I just lost all my 12 hours ($780 worth of time) and no other location cares!! STAY AWAY FROM ALL MASSAGE ENVY LOCATIONS!!! They have no corporate office and therefore nothing to lose if they rip you off or treat you badly!! You've been warned!!! read more

I was out rock climbing this past weekend and my muscles were SO sore. It hurt to bend over and tie my shoes! I had a 90 minute massage scheduled soon after with Heather and I left feeling better than I thought I would. She was able to work out ALL the soreness out of my muscles. I was truly impressed and so relieved, I even exclaimed, "I can move again!" Thank you, Heather! You are the reason I keep returning to this location even though it is not the closest one to where I live. :) read more

Why 2 stars? You may ask. Here's how this place works you set up an hour appointment for "let's say 1 o'clock" they bring you back 10 minutes early to wait and you sit there and you sit there and you sit there they come to get you either at exactly 1 o'clock or most of the time five minutes after 1, then they take you to the room and then spend 3 to 4 minutes asking questions then they say "well get undressed and I will be right back", five minutes later they come back. I am now at 45 mins for my massage if your counting.. massage stops 5 mins before the hour is up, that way you can get dressed so I paid $80 for a one hour massage and get 45 minutes, and this was a regular ongoing occurrence I mentioned it a few times to the front desk they just said "huh", or just asked me how I was going to pay today, I canceled my membership yesterday.. read more

I ended up coming here again for a massage as my husband wanted something local and convenient for me. I had a good experience and he bought me a year membership. I have yet to try their facial as I have a great esthetician elsewhere but I'll try one soon in between my visits to my other girl. So far so good. read more

Have been here with my mom and husband on several occasions. This morning I called to make an appt. for 6pm and unfortunately due to my work schedule I am not able to make it. Have called before and cancelled and No One has ever charged me or told me they charge 50% of the service. Called and asked to cancel and a man by the name of J....... saying he is the assistant manager and he has notes that the supervisor I spoke with this morning told me this. If I was explained this I would have Never scheduled since my work is very unpredictable. In a monotone voice said sorry but there are notes there. No one ever explained this to me. Canceled my husbands appt as well. Disappointed in their customer service. If he is really the assistant manager they will be losing more then 3 customers (myself included). Do NOT recommend. read more

I scheduled an appointment online after my better judgement told me not book at a spa for a massage but I was desperate with a migraine. Sure enough I should have went with my gut instinct. The therapist I scheduled with cancelled less than a hour before. I will never book here again! read more