Been coming here for over 10 years. Everyone is so friendly and professional. I always leave…read morefeeling relaxed and a little bit taller. It's honestly the best!

attendant listen to my concerns she did good work on my…read morelegs no private room -- curtains wall did not go to ceiling Ambience 5/5 Cleanliness 5/5

Recently discovered a hidden wellness gem inside Pacific Palms Resort -- Sally Spa, and I have to…read moreshare. It was even featured in Beef on Netflix, so it already comes with that cinematic, aesthetic atmosphere The moment you walk in, you can feel the difference. The entire spa is designed with natural elements -- crystal chandeliers, wooden walls, and an impressive collection of over 500-year-old antiques. It doesn't feel like a typical commercial spa at all, more like a quiet, curated sanctuary for the mind. They also have separate lounges for men and women, which makes the whole experience feel more private and refined. The essential oils used are from doTERRA -- clean, natural, and not overpowering. I tried their 90-minute "Fresh Ginger & Mugwort Herbal Massage," and the whole treatment follows a very thoughtful, traditional wellness flow: It starts with freshly ground ginger applied to the body to warm you up from within -- you can literally feel the cold leaving your body Then comes hot stone therapy to raise your body temperature and deeply relax your muscles Finally, warm mugwort herbal compresses are used along pressure points, inspired by traditional Chinese medicine, leaving your body feeling light and rebalanced My therapist Tina had a very gentle and soothing technique -- not overly intense, but incredibly effective. The relaxation actually lasted longer, which is perfect if you've been stressed or not sleeping well. And honestly, the resort itself adds so much to the experience There are two 18-hole championship golf courses, plus private one-on-one yoga sessions -- it truly feels like a full-on retreat. The best part? For a resort-level spa like this, the pricing is actually very reasonable -- great value for what you get. In one sentence: This isn't just a massage -- it's a full mind-and-body reset. If you've been feeling drained or just want to escape LA for a bit, this place is absolutely worth saving

First the good: The staff was very courteous and accommodating, the spa lobby was clean and…read moreattractive. 'K' gave me an absolutely fabulous massage! He concentrated on all of my problem areas and I felt happy and relaxed afterwards. The quiet room is clean and comfy and I was given a tasty little fruit cup. Now the bad: The price for a massage is reasonable, but you must pay an additional 39.00 if you want a to use their lockers or robe, take a shower or use the jacuzzi. This was unexpected and confusing. Before arriving, I had called for clarification of this policy and was only told that they would charge 39.00 for use of the jacuzzi. I had no idea that I wouldn't be given a robe or allowed to shower without paying the extra fee. I'm in a spa club and I have never run into this issue before. This confusion may have been due to a language barrier. The shower area has a sign saying that you must run the hot water for 10-15 minutes to obtain hot water (!). I did so and still had to take a cold shower because the water never got hot. The only towels available are very small and very thin. They are not large enough to wrap around your body. The jacuzzi area shows deferred maintenance with broken tile, missing robe hooks and mold/mildew on the ceiling between the jacuzzi and the showers (ick). This is a nice facility, but the policies are confusing and it's sadly lacking in general upkeep. (See pics)

This spa is definitely a bang for your buck! It's basically like getting a Groupon deal without…read morehaving to go through the whole Groupon process--plus, booking was super easy! Rebecca was so friendly, kind, and welcoming. I got the combo facial with a massage, and honestly, the massage was the best part! I especially loved the hot stones--felt amazing and had me feeling completely relaxed. ‍ I would come back, especially for their massages! Highly recommend if you're looking for a relaxing treatment at a great value.

I'm disappointed with how this business handled my experience. During my last massage, I…read morespecifically asked the therapist to spend extra time working on my shoulders, but I didn't feel that request was followed. I ended up leaving with a sore spot on my upper right shoulder, so I called the business to let them know. I was not asking for a refund. I simply wanted my concerns to be acknowledged and hoped they would make things right in some way. They offered me a complimentary 30-minute massage, which I accepted. Later, they canceled that appointment and refunded me instead. When I tried to schedule another massage, I was told they no longer felt they were the right fit to provide services. I called to better understand why, and after speaking with them, they essentially said they didn't want to risk making me unhappy again. I found this very disappointing because I was never rude or disrespectful to anyone. Throughout every interaction, I remained kind and respectful. Instead of using my feedback as an opportunity to coach their staff on listening to clients' requested areas of focus, they chose to stop servicing me altogether. Constructive feedback should be welcomed, especially when it's given respectfully. Unfortunately, I left feeling that my concerns were dismissed and that I was penalized simply for speaking up about my experience.

I had a great massage and facial combo Sevice at grand massage facial store, this place is so quiet…read moreand clean, the staff are so friendly, the service was amazing!I highly recommend to who needs massage and facial to this great place .

I had an incredible 90-minute hot stone massage with Shelly today! She was absolutely…read morefantastic--the perfect pressure and the warmth of the stones left me feeling completely relaxed and rejuvenated. Highly recommend booking with her if you're looking for a top-notch experience!

Updaye: The owner called and I was refunded. Thank you. Satisfactory resolution. I'm glad they take…read morereviews seriously and use reviews to improve.

I ENVY anyone who has Never had a massage at this place. WORST experience I've ever had…read more Told the front desk it was my first time at this location ( had massages at different businesses many other times ) Seems professional- they have all the "new tech" . That's where they got me. Long story short - person who was selected to give me a massage Rested her hands NO PRESSURE OR KNEADING - At all. To top it off the "hand resting" was over the blankets on my calve and legs. Totally felt robbed. Didn't make a scene just told the front desk how terrible it was and paid so they Knew I wasn't some customer trying to get a free one. Basically it will cost me 80 dollars to tell everyone I encounter to never go there. Hope this place tanks. Fellas , DO NOT GO HERE . It will stress you out.

OMG! Monica is amazing. I've been going to her for 17 yrs, she's the best. I love the aroma…read moreessential oils, the music, the hot stones, the water fountain and the complete atmosphere of her studio. Now located at 122 N. Citrus Ave, Covina, CA in downtown Covina. Great place Great masseuse. Gotta try her.

This private studio is nothing short of amazing! Monica is a one woman powerhouse. Her attention to…read moredetail is impeccable and she offers amazing body and skin care services. She's a consummate professional. She takes care to listen to your needs and answers any questions you may have about her products. And don't even get me started on the amazing organic skin care products that she uses. I absolutely LOVE her treatment room. Some days just sitting in her space is enough to relax and calm you. I visit other spas with friends all the time to celebrate weddings and impending births but I find myself comparing every location and service provider to Monica. At the end of the day there is simply no comparison. Monica is in a class all her own. I highly recommend that you book her for a treatment, you won't be disappointed.

I had a deep pore facial and a back massage today done by Linda. Her skills are unmatched. I was…read morewilling to make the drive from Riverside area to San Dimas because I have never had a bad experience at SDS. I have tried other spas since moving away and not one has left me feeling happy with my service nor the results. I left with my face *GLOWING* and my facial discoloration was gone. Linda was thorough with every nook and cranny of all the knots I didn't even know I had in my back. I just went in asking for a shoulder massage but I'm glad I ended up choosing the back massage. Feeling all of the knots and stiffness made me realize how badly I let my self care go. As she was working my back, I could literally feel my body being able to breathe again. I even noticed my posture and body movements afterwards was more fluid and relaxed. I will definitely be coming back for Linda's expertise. Every visit here is money well spent because this establishment never disappoints!

My husband and I have come here a handful of times. We do the couples massage every time. We made…read moretoday's appt a year ago because of Eva. I have confirmed 3 times that even though we are getting different types of massages, we are still doing a couple massage. The lady said yes. We went today and there was no robes or slippers in the lockers. I had to search multiple lockers to find one. My husband said the same thing in his locker. We went to the waiting room and there was NO wine and chocolates that are included with the massage. The worst part is that Eva comes to get me for my massage and had NO idea it was a couples massage. It was very disappointing and frustrating. We waited a half hour just to get started bc of the disorganized issues. We will not be returning.

Update: I filed a dispute with my credit card company, which was resolved in my favor. I am also in…read morecontact with the appropriate board regarding both the medical director and the nurse practitioner who co-runs this company. In my experience, my safety concerns were not addressed, and I found their responses to be dismissive and dishonest. I encourage anyone who has had similar concerns to report them through the proper channels. Based on my experience, this practice operates in an unsafe and unprofessional manner, and customer service is nonexistent. Run far away from this place.

I first met with Odette for my evaluation, and she totally got me. Every tiny concern, every what…read moreif? in my head. Keep in mind, I'd never done any treatment before, so I was equal parts excited and terrified coming in. Odette guided me through all of my emotions during Morpheus. I laughed, cried, questioned my life choices, and maybe even had a tiny existential crisis . The overall results for me were amazing, but not exactly a walk in the park, a little discomfort , and patience is required. The results come gradually, but TRUST ME its soooo worth it. Gayana handled my remaining botox and chin filler. My chin is officially living its best life. I loved how she respected my no lip filler rule without making me feel bad with zero pressure, zero judgment, and zero FOMO. Thanks to these amazing ladies, I feel like I just unlocked the next level of me.