After Five Floors was the installer when we bought the floors from Costco. The crew was amazing (Alex, Cecelia and Salvador). Super friendly, knowledgeable and hard working. They were at our house from morning to night for 5 days straight to make sure the job was done right. Our floors look amazing and we couldn't be happier! read more

This is a top rate company. Their service is exceptional & they always deliver superior results. I am a GA State Licensed General Contractor (Quality Craftsmen, #RBCO-004415) & we have used After Five Floors for years. They really strive to deliver a great experience for the client. You can Trust After Five Floors. read more

Transparent which is very important these days. Responsive and takes time to explain the different products.

This company actually dropped us as the client because we asked them to do the right thing. After quoting the job, our submitting a quote to the insurance company, their sub crew came in and began much more work than was estimated. While we appreciate the fact they did it because of water damage, we feel they should've let the client know. We need to get further approval from our insurance company. When I said that to them, Brady's response was "don't worry Insurance will pay." That's exactly the problem today taking advantage of insurance companies and people driving up premiums. They realized I was also going to call the American With Disabilities Act because both of my parents are handicapped in this home and they put them at a great disadvantage and major liability by pulling up floors in front of their handicapped bathroom. Pretty obvious why they dropped us. We even had Sha, the owner call us who completely sided with his employees and had them leave the job. Plenty of flooring companies in town, stay away from this one as they will not stand by their word. I will go as far as to say whatever the rebuttal is, take it for what it's worth. This is how they left my parents home for us to deal with. Check out the three different very deceiving levels that my handicapped parents have to now maneuver. What kind of heart leaves handicap people in this condition? Oh the good news, they didn't charge us for the trouble of today LOL. They also did not practice social distancing or wear masks. read more

After Five Floors - wood flooring in a living room - Flooring Near Me - Powder Springs, Georgia

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This company uses a bait and switch model where they upsell you on a product they get a kick-back from. If you do not select their product they give you a three day warranty and charge you extra for installation. They subcontract with "blow and go" third party crews to install the product. In our situation the craftsmanship was terrible. They then turn into Ghosts when you ask them to resolve. If you like premium-rate pricing with low quality results, these are your guys! Our experience was so terrible I actually documented it on this website for all to see: https://afterfivefloors.info read more

I had an install of PVT flooring a little over a year ago. They looked fantastic. I couldn't have been happier with my floors. Let me start by saying we are on a slab and we paid for floor prep. Not long after they were laid, they starting puckering in certain areas, around where the pieces locked together. I ended up calling the company, and true to nature, I received immediate attention. My sales person, Brady, did an excellent job of responding and setting up an adjuster to come and evaluate my floors. Mohawk came to my home and determined our moisture level was too high and our floors were out of level. After Five Floors didn't agree with this assessment and brought one of their staff members to my home, pulled up the floor in a small area and drilled down into my slab to check the moisture level. According to this assessment our floors did not have excessive moisture. We ended up having another adjuster come out and he determined (or it was my understanding that he determined) no moisture and not out of level enough for this to be an issue. He determined it was a product failure. True to the warranty, they ordered an upgraded flooring and came to replace the current floor. During the install, the installer stopped and said that our floor was too damp for this flooring. (Keep in mind this was the SAME installer who installed it the first time). As he pulled up the floor, it was also seen that NO FLOOR PREP occurred in any of the bedrooms. The installer left - and we walked on bare concrete for 2 weeks. We then came to a VERY undesirable agreement that they would lay carpet on the floor. We viewed 2 sample sheets with approximately 10-2" X 2" samples on each one. It was then determined we needed Hollywood brand - (so that cut our color choice in half) because it is supposedly a high grade carpet that withstood wear and tear. While waiting for the carpet to be installed, my husband began looking at the "level" of the floor. There were places that had over an 1" dip. After a lot of research and talking to other insurance adjusters as well as a restoration company, it was determined that our floor would need to be grinded to a more level point in order to ever lay down plank flooring. We know this is not the company's fault our floor was out of level. HOWEVER, it was their responsibility to make sure our floor was prepped. The paperwork inside the flooring - from Mohawk - stated the floors could only be out 3/16" out of level and a moisture evaluation needed to be done. We were WAY outside of that level. So earlier this week, the carpet was installed. This carpet is supposed to be a higher grade, but it is very low. NO PLUSHNESS AT ALL. I absolutely hate it. But this was the choice we were given. And although we picked the color from the very few samples we were shown, it clashes with everything in our home. It was the best option out of the choices given. To be fair, they did install a thicker, upgraded pad. When they come to pick up the floor that was never installed, we are supposed to pay them another $1000 for the carpet installation. We will pay it because that was the agreement, however, NONE OF THIS WAS OUR FAULT and we should not have to. But we are people of our word and will. To sum up, for the 950ish sq ft of carpet we ended up with, we will end up paying $5800 - $4800 for the original floor install, $1000 for them to lay carpet AND NO reimbursement for the floor prep we paid for in the original install that we didn't get. The warranty is a JOKE. Not to mention, we now have carpet that we didn't want, in a color we don't like and to make the color work, we have to replace tile in kitchen and bathrooms, and change all decorations. This was a HORRIBLE experience and all because the installer didn't do what was instructed as per the flooring instructions. read more

I found After 5 floors on Yelp. It was a great experience from start to finish. Brady was my contact and he did a wonderful job. Everything he said happened when it was scheduled. I highly recommend After 5 floors. I will be calling them again read more

We received two quotes from this company, but when we contacted them to move forward with the hardwood installation. They never responded. Ironically, the company that installed our hardwood floors did a fantastic job and the cost was much less. read more

I ended up delaying work due to the nature of the damage to my floors but I had to leave a review because Sha was so extraordinarily helpful during the process! He even hooked me up with furniture restoration folks external to them to see if they would be a good solution. Sha was extraordinarily responsive and helpful and when it's time for me to get all of my floors redone, I'll be using After Five. read more

I had a burst pipe that led to a need for both new tile and hardwood refinishing. Landry and his crew worked with me to match the tile -- you'd never know it wasn't done at the same time as the tub and shower. The hardwood refinishing is gorgeous -- the floors look better than the day I moved in! They were easy to work with, very responsive, and finished right on schedule. I'd absolutely recommend them to a friend! read more