I needed some repair work done on my blinds and they referred me to an independent contractor they use. I called and left a message with him 3x and he never returned my call. When I called Affordable to let them know their contractor was flaking out, they hung up on me. They may do good work, but their customer service is pretty sad. read more

Shutters are cheap, do not close or open properly, had then out to adjust for $75 they said there was nothing they could do, called and complained and they sent me half of the $75. Now they are getting worse. Had another company install the other half of my house and they are many times over much better. read more

They installed high quality shutters in our studio in 2018 and they were the choice to install new shutters in our addition in 2023. The experience from start to finish was undeniably professional and expertly executed. We were impressed when they were able to design shutters for a small window over the kitchen sink. We sought out 3 quotes and this company was not the lowest priced but we felt they were reasonable especially with the shutters we received. We liked that they offered the type of shutters without the pole in the middle. We ordered one shade by Graber in a little nook. The installers did a great job and they cleaned up thoroughly at completion. We love the look! And, we would gladly recommend them! read more

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After getting bids from other companies, we chose Affordable and everything exceeded our expectations. Crystal, came to our house and she was very helpful, professional and honest. Their prices were the best, the installer, Rene, did an excellent job. We are extremely happy with our new window coverings and the service we got from Affordable. read more

The owner's kid is one of the field reps. He was proud to say his family owns the business and I guess you should take pride in that. Thing is while measuring our windows he starts making inappropriate remarks to my wife. My wife saw I was ready to say something so she just quickly ushered him out of the house. He said something like oh we should cover this window in case you do laundry naked or take your clothes off and throw it straight in the wash. When measure windows by our front door he said oh we should cover this in case someone rings your door and you're naked. I quickly saw why he was proud to say it's his parent's business. No consequences to him. He can be as obnoxious and rude as he wants and he won't lose his job. We put this behind us. Years later at costco we decided to get a quote and turns out this is the company costco partners with. We quickly remembered and said no thanks. We even told the scheduler who called us but she sounded like ok nothing will happen to that kid. I would avoid this place. Many other options out there. read more

Poor communication and not fulfilling timeline. Do not recommend as soon as credit card charged then they pushed out timeline to end of contract. They text me they have until the end of contract to fulfill. Text. Even though twice over the phone they assured me installation was still on track. I wished I would have gone with another company. read more

This review is long overdue. I wanted to put Shutters in my house and decided to go through Costco. Jason came to our home and was absolutely delightful as well as knowledgeable. He took the time to explain everything to me and help me decide on what would fit in my house and different options for blinds and shutters. My window frames were a little tricky ,I had no framing on my windows, which made it tricky to measure, but somehow he got the measurements absolutely perfect. The price was right, great value for a great product. Rocky installed our shutters and did an amazing job as well. We've had our Shutters now for one year and they look fantastic in our house. I get so many compliments on the Shutters. Thank you very much for a job. Well done. read more

Installer butchered my door with multiple screw holes. This was a brand new door, the company wouldn't agree to repaint my door yet they sent another Installer back out to re-install the shutter. At least this guy was able to plumb it. I will never use them again! read more

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We decided to update the front window coverings and front door of our house this year. We started with Costco (cause who doesn't) and that connected us to Graber for the shutters and blinds and then to Affordable Window Coverings for the installation. The process was seamless and flexible. We had to delay the installation until we finished installing an iron door - messy/dusty part of the process. The install team and Graber were both understanding and, as mentioned, flexible. I did not know this, but shutters come in a lot of pieces. The install team of Travis and Mike were friendly and helpful. They also were very patience with me as the engineer in me was fascinated by the install and assembly process. The overall results were fantastic and Allen (Graber) design process and discussion of our options (materials, rails/split rails/hidden rails, split shutter (top and bottom on different rails to allow light in and keep privacy) were spot on and executed wonderfully by Travis/Mike. read more

Incredibly cheap product for outrageous prices. The quality of the product and the installation was very poor. Been out to the house twice and still not resolved. Would never recommend this company to anyone. read more

What a great experience from the start to finish. Josh was great! He explained all of our options to ensure we chose what would work best for us. So many great options to chose from. Our shutters and black out shades look amazing! Great price and quality. We couldn't be happier! read more

We have always had great customer service with Marc. I called him about getting someone out here to do a small job and he (along with his excellent & cordial office staff) got me set up with someone real quick....much quicker than I ever expected! His awesome and friendly worker, Rene, came out and was super professional and polite and friendly the entire time he was here doing the work! He worked very fast and was very careful and efficient at the same time! His did beautiful work and did an awesome job of cleaning up behind him! I was very pleased with his work and would definitely give him an A++++ rating! He was very respectful and knew exactly what he was doing! I would definitely want him coming back to do any other work, if needed, at our house! I would HIGHLY, and without reservation, recommend him for any type of window/shutter work! read more

Overpriced. Consultant Paul straight out says $500 per motorized window not to include the shades these are battery operated not hard wired. So 6 windows plus a sliding door was quoted over $9500. I would definitely look elsewhere are these gold shades??? . If you can describe being ripped off this one will. read more

Affordable Windows covering is anything but affordable. the receptionist is rude, and never return the call or schedule any visit. Whether she is planning to ruin her boss business or just careless is six or half a dozen. Dont waste your time, they are extremely unfriendly. Costco should know. They probably end relationship with them soon. Total disrespect to name of Costco. read more

Marc was very easy to work with and his knowledge of window coverings and eye for privacy is great. At first I was only going to have about half of my windows covered but we took Marc's advise and had all 25 windows covered. BEST thing we could have done. He was right! and it made a difference to the privacy and curb appeal of our home. Everything was delivered and installed as promised and price is exactly that, AFFORDABLE. We are very happy with the installer, even though part of our order was a little off the issue was fixed with no headache at all. We understand that life isn't perfect and sometimes things go wrong but the integrity of a company that fixes mistakes with no headache to the client is worth recommending to others. Very happy with our purchase and experience. Thank you again read more

I apologize if this isn't the right company, but I had gone through Costco to look for blinds. I was contacted by Taylor with Affordable Window Coverings on behalf of Costco after I initiated a conversation. I was asked to take measurements and send a photo which I did. After their reply with a bid I wanted to have someone come out and show me samples, confirm my measurements, etc. We attempted to set up something by texting, but it was hard to nail down a time so my last text was "It depends, can you just call me?" Haven't heard back. Looking at your service area it seems that Encinitas isn't included so I'm wondering why I was contacted by your company in the first place? read more

Had new window shutters installed recently, consultation with Paul Thompson was great. Install service was excellent. Everything was done as promised and in a timely manner. Started with Costco and qualified for a 20% shop card for the total cost, ended up being a great deal. Will use Costco and Affordable Window Coverings again in the future. read more

The installer of my drapes hung them three times to get the height correct. I was left with the walls in need of repair from the holes drilled. The installer was very unpleasant and unprofessional. The drapes lining didn't match up with the drapes themselves, so they don't hang properly. They were also extremely expensive. I used the company once before and was very happy with the installation, product and price...not happy with them this time. I will not use them again read more

Highly recommend. Ask for Paul Thompson. He is one of the consultants who can come to your house to put things together for you. He is extremely knowledgeable and a great help in choosing the right shade, color, design. So impressed with his attention to detail, the generosity of his time to get it just right. A wonderful fellow and a joy to work with. read more

My husband & I purchased plantation shutters from this company. The final decision to go with Affordable Window Coverings vs Vineyard Blind & Shutter was the owner's son promised my husband & I in writing that we would "never" be charged a trip charge to come back, look at, or fix the product. After our shutters were installed and we paid the final amount owed, we received an email stating, "Any repairs on your shutters are covered at free of no charge for the 1st year , anything outside of the one year, any repair to send one of our installers out would be a trip charge of $75.00." My husband called the owner assuming this was a simple misunderstanding. The owner told my husband, "That's weird. We don't usually offer that but if that's what was offered to you, we can make it happen." I emailed the company back after this conversation had occurred and asked for this agreement in writing to keep for future use. The last email we received from the office manager stated the following: "Good Morning Leah, Marc was the person that instructed me to have you reach out to him directly, as I advised him that you wanted me to state in writing that all your trip charges for a lifetime were to be free of charge as we do not offer that to anyone through Affordable Window Coverings. Please reach out to Marc at 951-757-6449. Thank you" Please see attached screenshots. Once I shared I was comparing the two companies, I was told that Affordable Window Coverings has the same plantation shutter manufacturer as Vineyard Blind & Shutter so it is the exact same product. I wish I would have known the way in which this business chooses to conduct themselves before making such a large purchase. This is the only bad review I have left for a company because I believe people make mistakes and things can be worked out privately. After trying to speak with the business directly and providing them proof of this written agreement, it still was not honored. I am taken aback at how easily a written agreement was reneged and needed to share so others can make an informed decision on whether or not to do business with them. read more

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I usually give good reviews if you look at my history of reviews I actually hate to give crappy reviews but when a company deserves it, they get one. That being said I have remodeled 5 homes in San Diego and spent hundreds of thousands of dollars doing it.....Getting one shade done by these guys was a fiasco. -People showing up at the wrong times -Not showing up -Wrong color -Unprofessional attitude from sales and the office Suggestions: When someone buys a product leave them with a color swatch of what they are getting. Not a name that the sales person writes that makes no sense to a customer. The sales person ended up ordering the wrong one and tried to pin it on me. Use technology- meaning there are systems out there that makes scheduling much easier. When a person calls and wants to talk to a manager don't ignore them... In the end the manufacturing company made it right. This whole process took over 10 hours to do one shade.... I could have done it myself in 1 hour, now I wish I did. $1000 for one shade and I spent 10 -14 hours meeting and being away from work and my family. So this shade ended up costing me $1500-$2000 time involved... Never did they offer a discount for all of this and didn't follow up after the correct one got installed to see if I was happy. Glad it's over read more

Very bad service. I made an appointment a couple weeks out. Sam came, she spend two hours at my house. I picked what i wanted i was very excited because my windows are very small and was hard to fine a good fit. She said she would call me with pricing because she was unable to give me the pricing right there and then. Months past and nothing. I would never do business with them again. I went somewhere else and it was done in two weeks. I went in person to complain about this and they said they would call her to see what happened and still a month later no call to apologize or explain what happened. If you look at website they only show good reviews. Horrible read more

Poor service and quality. Would not suggest this company to anyone. Originally we had an experienced and knowledgeable employee rep from this company come out and helped us find and order the perfect window coverings for our home, we put half the money down and then didn't hear back for weeks later and didn't find out until we called a few times and leaving messages that the original experienced employee was no longer with the company. The owner came out and was talking down on his employee, but he was the inexperienced one and he was unprepared when he came out and couldn't find the product we had ordered and insisted and pushed heavily we instead order another type of window covering we didn't want. The window coverings the owner measured for and insisted we had to order instead look awful and weren't measured properly and look cheap and ugly!! Owner could care less and refused to make good on his product and service. read more

Wonder family business! They live up to their name in cost without skimping on quality and options. We have used them in our home and condo. Their team is knowledgeable and respectful. read more

Affordable Window Coverings - Beautiful shades - Shades & Blinds Near Me - Murrieta, California

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Paul, the salesperson, measured and explained the various types of materials very carefully. He did a fantastic job. The window coverings look great. The installer was also very competent. Totally transformed my house. read more

BEWARE!!! Don't purchase through Costco or otherwise!! This company is a rip off and blames the customer. We purchased 10 window coverings from them and when they were installed, two of the valances were wrinkled and 4 of the shades had pinholes in them. They immediately blamed the manufacturer and my design consultant said this happened to 2 other customers. Furthermore, the designer never showed me all the options for window coverings and the owner said I (the customer) should've known the product and asked to have the sample brought. When I asked my designer if a different shade was an option for me at the time of our visit she said yes, but they are new and she didn't have the samples yet!!! So now I'm stuck with shades I don't want and are damaged!! Similar complaints on the BBB website regarding this company as well. read more

I am giving 2 stars vs 1, because the window coverings do look good and the man who installed them was fast and kind. Other than that, my experience was awful. My experience could have been A LOT better. I went through Costco's third party vendor which was Affordable window coverings. When I got my quote in the first week of May, I was told that the blinds would be installed in 2 weeks. My blinds were finally installed this week...almost EIGHT WEEKS LATER. I reached out to the person who gave me a quote (I will keep her name anonymous) at week 5 as I had received no email or communication although my card had been charged 4 weeks prior. Mind you, every time she came out to give a quote/assessment, she was extremely late and I was super understanding each time because I work remote. I was given zero apology for the significant delay or lack of communication when I reached out and expressed my frustrations. I had given plenty of grace up until this point (week 5) and she pretty much just said "It looks like your order is delayed" and instructed me to call the office, so I called the office between weeks 5 - 8 several times to get updates and to express my frustration with the delay and severe lack of communication. I did not get a hint of any sincerity or apologies not even for the delay (which I would have been understanding of if there was clear communication up front) but for the lack of communication. It truly felt like a scam as my card was charged immediately and I had nothing to show for it for almost 2 months. When I first signed up to get a quote, I was getting calls every other day. The second I paid my substantial invoice (thousands of dollars) the customer service and communication was terrible. Every time I called someone it seemed like they wanted to push me off to another department, the person who gave me the quote said to call the office and whenever I called the office to obtain an update on my delivery and asked to book the installation as soon as possible, I was told the installation department would call me when they received my full order. I desperately wanted to cancel my order because the service was awful, but with the heat wave in CA, I just went forward with the installation as so much time was already wasted. I would absolutely not recommend Affordable Window Coverings. It was extremely expensive, but I thought it would be worth it to go through a "trusted" Costco vendor as Costco had never steered us wrong in the past and had always provided optimal customer service. I was wrong, it was again, extremely expensive and the customer service and delays were awful. Would not recommend to friends or family. read more

Bought expensive motorized blinds (among other window coverings). Three years later two window cords broke. I had Affordable come out to repair. They said repairs would take 1 to 2 weeks. Two months later I finally got my drapes back after multiple unreturned calls to find out what the delays were. Four days after the reinstall, the exact same cords broke again. I called them and asked for my $ back because I didn't want to wait another possible two months again with no window coverings in my bedroom or with temporary paper curtains where I couldn't open my windows. Two months later after multiple unreturned calls again, today they said they would give me a small portion of my $ back and they didn't want me for a customer any longer. Trust me, I have no problem with that but this was a huge insult because I've been nothing but courteous whenever I called them. If I even get this amount back it will be a miracle. I would think these repairs would be under warranty as I've had them less than five years. This debacle is a new one for me and I hope this helps someone in the future who considers utilizing this business. read more

I don't usually write reviews, Affordable Window Coverings did an all around great job. From the time they came out and measured my windows and help me decide what would be the best coverings to a timely matter of installation. The men, John and Rocky were on time for the scheduled appointment and they installed the blinds in a timely manner. They went over everything from operation of the blinds to the warranty. They were very polite and professional. And, when they left you wouldn't even know they were here. I found this company from Costco and was a little apprehensive at first since I never used Costco Services before. This was a great service! Affordable Window Coverings nailed it. I highly recommend this company and will gladly use them with confidence that the job will be perfect. Thanks again Affordable Window Covering!!! Debbie H. read more

He showed up with a mask and had no problem putting shoe coverings over his shoes. We scored big and had the honor of meeting Mark the owner. He was super down to earth, we ending up talking about life for about 30 minutes before we even started looking at window coverings THE WINDOW COVERING!! We went for the cream of the crop and purchased the blackout automatic roller shade! This wasn't an upsale, we knew exactly what we wanted. Hmm Maybe this was an upsale, he is the ownerjk Affordable window coverings was the only company that was able to give us exactly what we wanted. They offered the automatic roller shade in a one-piece in the dimensions of our oversized sliding glass door! Mark agreed that that's the best way to achieve the blackout, I agreed! The service man who did the installation showed up with the same courtesy and caution as Mark. He was working and singing at the same time, it was good to see someone who look like they enjoyed their job! Overall, our experience with Affordable window coverings was more than a 5 experience. read more

Affordable Window Coverings - Our blackout automatic roller shade! - Shades & Blinds Near Me - Murrieta, California

I ordered custom shutters from Mark at Affordable Window Coverings and they arrived in 6 weeks as promised and were installed yesterday. They are absolutely beautiful. The installation crew of Kyle and Rocco were courteous, friendly, knowledgeable and careful when moving my furniture. The shutters are of incredible quality and the price was totally affordable. My home needed 20 shutters plus 2 giant shutters for the sliding glass doors leading to the backyard. I love the way they look. I couldn't be happier. If you want a great deal on shutters but don't want to sacrifice quality or service, you must call these guys. I am a 100% totally satisfied customer. I highly recommend these guys. Marco F. Temecula, CA read more

Affordable Window Coverings - Sliding glass door shutters open - Shades & Blinds Near Me - Murrieta, California

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I could not possibly be happier with Affordable Window Coverings. I got high quality room-darkening shades and excellent service. I needed them as quickly as possible because the light in my office needed to be covered to provide consistent light from professional lighting sources for videos to be shown on TV. When there was a problem with the fabric I chose being back-ordered, the owner called me immediately and met me at the showroom to choose an alternative. Then he called the supplier to make sure all the parts were available. The installers were polite, competent and made sure the furniture was put back in place. I highly recommend them! read more

Tried getting a quote from them through Costco with no luck. Passed around to different sales reps and they all failed to responded to my emails and calls. They called me after the initial signup at Costco, but missed the call when I returned call another rep took down what I was looking to have done. Since I had relative measurements they said they would send me a rough estimate, but never received anything. About a week later a whole different emailed me asking what I was looking for, I responded via email with the same information and relative dimensions. Now another week later and no response. So much time has passed that the Costco promotion has changed and doesn't seem worth my extra time and effort to buy something from them. Definitely passing this experience along to Costco. As a former Costco employee, I know this is not the customer service they expect from their contractors. read more

Worst company dealing I've ever had. See text conversation with Marc, the salesman, and draw your own conclusions: Marc: Hi Heather it's Marc from affordable Window coverings. My email address marcawc@hotmail.com. on our scheduling program we are linked with Zillow so I was able to see about 30 photos of the home which gave me a great visual of the property. If you feel you have additional photos which will help me out you can send them otherwise I should be ok with the photos I had access to. Will see you Tuesday morning Me: Perfect. See u then. Marc: It's Marc from affordable window coverings. heading your way now just want to make sure you're going to be there Me: Yes I'm here Marc: I wish you would have told me about the road closure I'm back out on Rancho California Road because I have no service Me: What road closure? I came up just fine If I had known of any road closure I certainly would have told you. Sounds like you're clearly frustrated so why don't we just plan for another time Marc: Really.i Set aside 3 hours for you. I wish you the best of luck but at this point I'll need bow out. Doesn't seem to me that you have any respect for my time. I had a whole color palette presentation with different design options that I spent 3 hours putting together for you. Me: You want to discuss respect for time? You texted at 9:51 saying your were heading my way for a 10am appointment. Best of luck to you as well. I'll be sure to discuss this in my yelp review Ps. My 10:30 appointment just showed up. Seems he managed to get her just fine and he's in a minivan. Marc: Sorry you feel that way I have no control over my GPS and what route it takes me too. I hope you can understand that. I would have been there 10 minutes after 10 o'clock. I would appreciate it if you don't slander me or the company, this was circumstantial not intentional. Me: Still late...Your GPS has no control over your accusatory attitude and disrespect. Reviewing is not slander and the circumstances were within your control, however, your intentions were disguised by your attitude. read more

Affordable Window Coverings - I'd say this review speaks for itself. - Shades & Blinds Near Me - Murrieta, California

Placed a last minute order for shutters for my windows as I wanted them in before Thanksgiving. Not only did they deliver them two weeks earlier than expected, but the put them in very timely when they arrived for installation, and they look fantastic! read more

Affordable Window Coverings - Thanks for the fantastic shutters! Not only did you deliver early, but install was fast and the staff very professional. - Shades & Blinds Near Me - Murrieta, California

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This is the first time that I am giving a company 1 Star!!! I feel that we didn't get what was promised. We saw an advertisement through Costco and we made an appointment to have shutters installed in our home. Paul came in and was very pleasant and he said that he'll give us a better deal if we went directly with their company and not with Costco, therefore we did just that! Wrong choice on our behalf, they promised us our shutters will be ready in 6 weeks which it took them more then 8 weeks and that's because we called their office to follow through. Or else we wouldn't have been informed. Finally after weeks of waiting the crew came to install our shutters (by the way very very professional and knowledgeable) I have no complaints about the staff. it's management and the customer service! The one star is given because our shutters were not completed they missed 2 sets of panels one which was in my kids room (not cool) and the main one in my kitchen, according to them the measurements were wrong?? (They are the experts how did they make this mistake) it has been a few more weeks and we are still waiting for those 2 sets of shutters to arrive!!!! We called the company to express our complaint and that this is unacceptable on their behalf and we wanted to be reimbursed for the job not done on those shutters and they responded " we don't reimburse this is how we do business " Never again will we use this company! They don't want to help their customers they just want your business. read more

Affordable Window Coverings - My kitchen had to cover it. - Shades & Blinds Near Me - Murrieta, California

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This company is AMAZING!!!!! From the time I spoke with Marc until my shutters were completely installed, it was A++ work! Great customer service, great service, and great installers!! I do not even know what else to say but I am very thankful for the good quality work. On top of that the installers we so clean and gave great info while installing my shutters. I will always recommend and use them myself for future jobs. Thank you so much for wonderful work read more

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I called the Window Service through Costco's Programs and Affordable Window Coverings contacted me immediately. They were awesome! I love the warranty that they offer on the blinds, the quality of their products, but most especially, the installation was seamless... Excellent customer service all the way around! I got estimates from Vineyard Blinds and Window Decorators and they were charging the same amount but providing off name brands. I purchased GRABER 17 - horizontal blinds and 1 - sliding door vertical blinds and I LOVE THEM! You get what you pay for! read more

You will never find better quality shutters at this price! I ordered them but wasn't home for the installation, my adult son was home and this was his second time using them so he is also impressed! The quality is unparalleled and we had 13 windows done, extremely happy with this purchase and installation!! read more

We really love our new custom plantation shutters which included sixteen shutters with custom arches, plus one fabric shade in the master bath. I worked with Adrienne on the schedule where she helped us get everyone to our place for each step of the process. James came over and got us started with the initial design, measurements, suggestions and appropriate material for our home. Josh recommended Sunland Shutters design would be a perfect fit because of the arches on our windows. It was manufactured and design all in one piece and opened on one side for easy access to the windows. Kyle and Rocky did an excellent job and completed the installation in no time at all! Thank you Marc Thompson ... for sending Kyle and Rocky and thank you for your excellent team. Your team is very positive, patient and detail oriented individuals. read more

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