Thank you so much for making a bad situation not so bad. Your compassion and empathy are over the…read moretop. Will definitely use and recommend to everyone in the future !!! Couldn't be more satisfied. Thank you again. Irene O.

Broke down on Labor Day on 91, called AAA and Al's responded quickly with a flatbed. We have a 1985…read moreVW Westy Camper and the driver knew a lot about them. Was able to load the van and secure it quickly and dropped it off at a local VW guru for repair. I would recommend Al's if you need a tow or roadside assistance

Semi broke down on old Hwy 9 somewhere between BFE!!! They…read morecame.. no parts available in the town.. I called freightliner in Oklahoma City ok and got a quote.. found part and A's auto went ahead and ordered it for me next day shipping.. shuttled me to hotel and picked me up when truck was complete. Hourly rate was fair for diesel mechanic work.. I hate I had to be towed in...there's that fee of coarse but the part was most expensive plus overnight shipping OUCH. A's took care of me 10 star service ! I don't want to break down again especially in a no man's land.. if I do please let it me in their home base city.. ProperProcedureLLC thanks you!!!

We needed to have our car towed and could not have had a better experience with A's. We were stuck…read morein the dark with our kids and dog at the VT Welcome Center and our driver arrived promptly. He was so kind and knowledgeable. He made a miserable situation better because he was so nice. Give this man a raise! He deserves it!!

My daughter attended college close to Rod's. She was diagnosed with cancer and had to drop out and…read moreimmediately come home for chemotherapy. What gives them the 5 stars is how courteous, kind and helpful they were. Sometimes it took me a few days to call them back, because things are hectic with my daughter's hospital schedule. They were ALWAYS kind, polite, and helpful. They remembered us and our circumstance and truly went above and beyond to get the car in a drive able condition and help get it all the way back to Maryland. Although we will not have any use for Rod's in the future because we won't be in Vermont again, I wanted to give a recommendation for anyone in the area. They are good people.

What an amazing place! I love taking my vehicle here. Such a nice group of people. They always…read moredeliver service with that friendly, neighborly touch, like Vicky the office manager offering a tasty treat to Teddy, my Springer Spaniel! Greg and his team never fails to get my truck back on the road - at a fair price too! Highly recommend.

Extremely rude. Not helpful. Liars…read more A close friend of mine had his truck towed after an accident. Got in contact with some man that said to call him at 10am. Called at 10:30 got yelled at saying we had an apt at 9am. Did not. And refuses to let friend in lot to get belongings needed for work. Would not recommend unless you want to be treated and talked to less than a human. Also extremely disrespectful to woman.

Absolutely abismal customer service, Ford assigned them to tow my disabled $90k truck. After two…read morehours waiting, I call J&J to see where the truck is. The woman calls the truck driver, and then comes back to tell me "oh the truck driver is declining that call". Just talked to Ford, and J&J verbally accepted the call and confirmed the name of the employee who accepted the tow. Don't use them, their auto body work is probably sub par anyways.

DO NOT USE MICHTELLS IN Chester / Springfield VT!…read more **keep in mind this is our only vehicle and we're a single income family** Never using that fucking auto company that screwed me over! The owner is high as a kite doesn't even remember me calling him two days ago and him telling me that he has Covid and then he tries to tell my husband oh I've never spoken to your wife I've never had Covid this is total bullshit my car is now broken! Wouldn't even let me get a word in because he's slurring his speech high as a kite telling me that he has to look it over all the paperwork and will take in five seconds never called me back. I had to call him multiple times leaving multiple messages and still won't return my calls. Than finally today my husband and I called when this happened! Two weeks ago brought my car in to get fixed by this auto company that is local. I understand the mechanic at the location got injured understandable but the other location had no back up plan kept leaving us hanging and not returning my calls giving me the runaround. Friday I had to literally drive up to their location and find out my car never got worked on after they told me it would so drive to their other location they're telling me their phones aren't working but yet they're making phone calls out to try to get a hold of the office manager. Office manager again gives me while I'm not sure what we're gonna do. I said I can't be without a car for two weeks I have doctors appointment which I've been canceling because of them. They then told me on Saturday I hope your car is done. Well Saturday evening I go out after they've said my car is all put back together and all of a sudden my traction light comes on. Then my brake lights flashing call them let them know they still can't tell me when this can get fixed telling me it's safe to drive etc. Then the shop manager tells me to call him Monday morning because he'll know whether or not his mechanic will be back in because he got a follow up doctors appointment after having the surgery which is fine. But then never called me I have to call him at 10 AM tells me well he's still going to be out we don't know when he's gonna be back well you would think with the follow up doctors appointment they would have an idea when he can return to work. But again I say OK as long as I can drive it Go out to drive it in my car stuck in the parking brake can't even move it my husband had to get it out now they're trying to say oh maybe it's the parking brake really because that wasn't an issue Then today I have to go to urgent care because I got something in my finger I go to leave and now my tire is up in to my wheel well. I never had these issues prior to having the work done. I know I did have certain worked on yes control arms ball joints and they said it's all good to go yet this fucking happens I gave them $1329 and now I might not even have a car at the end of us and they already cash the check before I can stop payment. I have screen shots of and photos! I have more photos than this but will not post all.

My first experience with Mitchell's auto body was after hitting a deer in December at the…read moreSpringfield shop. They did an amazing job! Since the new location in Chester has been open, I've been taking my car there for all my maintenance and can't thank the guys enough for always squeezing me into their schedule with my own busy schedule and making sure the job gets done correctly. The staff is always professional and takes the time to make sure everything is running appropriately and safely!