Brought my vehicle in for a nail in the rear tire. While in, they advised me the front two tires…read moreneeded replaced. I've had them for about five years but have not reached the 60k miles warranty. I asked them if they can check on the warranty to see if we can apply it to 2 new tires. They did and I was able to replace the front tires at the pro rated rate. They patched up the tire with the nail and replaced 2 tires in less than an hour. Services was friendly and quick.

I purchased a new set of tires yesterday and was told they would be in today. As soon as I was…read morenotified that the tires had arrived, I dropped off my vehicle at the store. I was later called a second time and told that my tires were in and that I could bring my vehicle in. I explained that I had already been contacted and that my vehicle was already at the store. When I returned to pick up my vehicle, I found it running unattended in the parking lot. More concerning, the original tires were still on the vehicle and the new tires had not been installed. As I started walking back into the store, Ronni, the sales associate, approached me and asked if everything was okay. I explained that my vehicle had been left running and unattended and that the original tires were still on it. I requested to speak with a manager. Initially, Ronni could not locate a manager. Shortly afterward, a manager approached me and said he remembered me because he was the person who had called to let me know that my tires had arrived. He offered to refund me for the alignment. I questioned how it was possible for a $1,300 set of tires not to have been installed on my vehicle. I also expressed my concern that, had I not personally checked the tires, I would have had no way of knowing whether the new tires had actually been installed. The manager stated that he would have to investigate and said that he would have realized the tires had not been installed when he ran his reports at the end of the day. At this point, I had already been waiting approximately two and a half hours, even though I was originally told the installation would take approximately 45 minutes to an hour. I requested that my vehicle be given priority. The store manager was kind and professional and told me that he would reimburse me for the alignment and the certificates associated with the tires. However, he then handed me a set of keys that did not belong to my vehicle. At that point, I had to question how I could have confidence that the work on my vehicle had been completed correctly. If the store could not ensure that the correct tires were installed and could not even provide me with the correct keys to my vehicle, I was understandably concerned about whether the installation and any other work had been performed properly. Overall, this experience has been extremely concerning and frustrating. I paid $1,300 for a new set of tires and expected my vehicle to be handled professionally and safely. Instead, my vehicle was left running unattended, the tires were not initially installed, I was given the wrong vehicle keys, and I was left questioning whether the work on my vehicle had been completed correctly. I believe these concerns warrant a thorough review and an explanation of what happened.

Sr Citizen recvd Prompt&Courteous Service for Tire going flat, even though not Robertson customerread more

Great service with a smile! Great place for all your tire needs! Getting a tire fixed on a Saturday…read moreafternoon could be hard but you can count Robertson!

I needed to change my rear break light. I already had the bulb since I had purchased a two-pack…read morepreviously. The last time I needed it replaced, the auto parts shop did it for me, so I figured it'd be something easy. Firestone wanted to charge me $60 and refused to use my bulb (apparently it's against their policy). I went to Encinas and they were able to tell me when they could work on my car. Since it was the same day, I asked them to rotate my tires as well. I sat in their waiting area working on my laptop and they were done in under 30 minutes. I realized I hadn't asked how much they'd charge me and at the end, they refused to charge me anything! This kind of customer service is so unheard of nowadays. They've definitely gained a customer. Highly recommend!

Highly recommend this car shop! Honest, affordable, and genuinely good people. The pricing is…read morealways very fair. It's hard to find mechanics you can truly trust these days, and this shop definitely earned my business going forward.

I have been going to Reeders almost 40 years to service my cars including my current Mercedes!…read moreTom was Mechanic for years and years and now Nick and you will not find 2 men so Honest with Great Customer Service! I highly recommend whatever you drive, To give them a chance to earn your trust and respect like I have! Their new Facility is opening soon and will only get better and bigger! Ask for Nick!

I'm glad I finally had the chance to check out Reeders. Growing up, we'd pass it on the way to…read moreWoodward Park, and I always wondered what treasures were tucked inside. After seeing it pop up all over my TikTok feed, I had to see what all the hype was about. They offer a wide variety of treats, sweets, and ready to eat options. I tried the spinach artichoke dip and the hummus. The dip was excellent, rich and flavorful, while the hummus was just okay. One downside is the pricing. Both the prepared foods and the candy and novelty items felt quite expensive. The shop was fairly crowded during my visit on a Tuesday, which made it a bit difficult to move around and browse comfortably. It did start to feel a little overwhelming at times, though it is easy to see why it draws a crowd given the sheer variety and unique selection. My favorite was the Hammond coconut crème bar! Heavenly!!!

Been getting my tires here for several years. Decent prices. Quality tires. When I've had a problem…read morelike road hazard damage they've been promptly responsive.

Came in late on a weekend for tires on my VW Tiguan. Despite that, I was helped promptly and within…read morea shorter than expected amount of time left with the tires I normally put on my car. I've been buying tires from Discount tires for more than 25 years - for a lot of different vehicles - and I've always received great service and solid warranties no matter where I've been but the service at this particular store has been exceptional. My hat is off to the entire staff!!

I grew up with having three cousins who managed the some of the old OTASCO stores here, which was…read morewhere we always bought our tires. If you've been around foe more than a minute, you know they're long gone. I always preferred the small, independent tire dealers after that and loved going to Bill's Tire that was at 15th and Sheridan. I fumbled around with the big boys for a bit (i.e. Goodyear) until we had an issue with my son's Honda Civic. They referred me to Dino and I've been in tire heaven since!! Honest, reliable, and they do great work!! Take your quote in from the big guys and I'd be willing to bet that Dino can beat it like a drum!! I have witnessed this more than once!!

Sales people are so helpful. I needed 1 lug nut. The woman at the counter just gave it to me with a…read moresmile. Then she told me to have a great day and Happy Thanksgiving! I will be back!!! Mike P. You too Dino and your crew have a great day and Happy Thanks Giving, May God continue to bless You and yours!!!

Excellent service! I called ahead and was able to schedule a same day oil change and tire rotation…read more The waiting room was very clean and comfortable

I asked for a quote for a service. The response was all but immediate. After we exchanging…read moreinformation the estimate was fair and detailed.