Unbelievably awful. We wanted to use Two Men and a Truck, but they were booked. We looked at other movers, but they were also booked. So we contacted these guys as a last resort. All we needed was unloading. I spoke to a man named Mark Weber one month before our out-of-state move, and he told me, "We've got you. We'll take care of you. Don't worry." I asked him if I could email him, and he said that "he don't mess with no computers." He asked me to confirm the move the day before, which I did. He said they'd be there. The morning of the move, I texted him with our ETA, which was going to be about 15 minutes early. Mark called and said that he raises dogs and doesn't believe in putting them on leashes, and they had gotten out. So he would have to go get fencing. He told me it would be around 10:30 and "your phone will ring by 11:00" (two hours after they were due to be at our house). 11:00 came and went. I texted, called, and left a message. At 11:19, I got a call from a man saying he was Mark's supervisor. He told me there was no way they could unload our stuff, but that they'd be at our place tomorrow around 1:00. Mind you, we had been unloading OUR OWN 26' TRUCK since 9:00. We had some EXTREMELY heavy pieces of furniture that we absolutely could not move by ourselves. I asked the man on the phone what we were supposed to do, and he shrugged me off. I said, "So, you don't have anyone you use as backup?" "No." "Can you recommend anyone to help us out?" "No." I asked him what kind of deal he was going to make us for the inconvenience. "Instead of the $99 an hour rate, I can give you $95 an hour." I said, "You're only going to give me $4 off?" He apologized insincerely and said he would give me 50 cents a mile instead of a dollar.
The next day at 12:25 pm, 35 minutes before Affordable Movers was due to show up, I got a call from Mark. "You're really gonna hate me. This lady's got way more sh*t than we thought, and we're already 5 hours in. There is no way I can make it to you today or even tonight or even tomorrow. We're booked through next week."
We ended up unloading the entire 26' U-Haul by ourselves, all except for the heavy pieces of furniture. Thankfully, after we told Two Men and a Truck what had happened to us, they came through, as they always do, and squeezed us in for a couple of hours. It goes without saying that they were spectacular, and we were so grateful for their help. Otherwise, the only thing we could think of was to go to Goodwill and see if they could unload our furniture and sell it. These were pieces that had been in the family for 30 years, and we would have had to take everything out of them as well. Horrible.
Absolutely do not use Affordable Movers under any circumstances. They didn't even bother to try to make it right. This is some of the worst service I have ever had the displeasure of experiencing in my life. read more