We have a UPS store in my home town of Granbury TX. They are good. The La Plata MD store was…read morewithout question perfect. A woman held the door for me and I let her go first. I was returning three packages. One of which I needed the label printed from a email on my phone. The lady running the store was polite and efficient. I was done in less than 60 seconds. You want to advertise you run the tightest ship in the shipping business, get every store to work this hard and this efficiently.

Neighbors be aware! Please do not send your packages to this location, I'm a victim of scammers I…read moredon't know if it's through the UPS store or the UPS driver. I redirected a package to this location and the package was delivered because I received an email. I went to pick up my package at the UPS store in Laplata and the worker (Gee) who was very rude and would not give me his full name when I requested it told me the package was already picked up, how could that be did you verify their identity, he said he did. I had to file a police report with the LaPlata Police Department. I will never use this business again!

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

Moving with Zip was a great experience. They set me up with a moving coordinator named Dean who…read moredid a great job helping to plan the process and ensure it went smoothly. The moving crew was fast, efficient, careful, and friendly. They handled my fragile items with care and insured that they arrived undamaged. I would definitely hire Zip again.

The team worked fast and took care to make sure everything was exactly the way I wanted it. Great…read moreexperience!

I'd give zero stars if I could - absolutely horrible service. Expensive, took four times as long as…read morelast move (with less items and two hours less commute), broke multiple items and stacked to hide the broken things until they left. My walls had actual chunks taken out. Absolute nightmare.

5-stars on everything from professionalism, care & concern, responsiveness, efficiency, politeness,…read moreand much more. McKendree was able to complete a medium size, short notice move (same day as initial call), climb 3 flights of stairs (min. 32 steps plus platforms) with care. Impeccable manners. I cannot thank McKendree enough for their responsiveness and efficiency. Good job!

Wow I can't say enough about this company!! They were professional and very accommodating from the…read morebeginning. We weren't able to give much notice but they were able to move some things around and squeeze us in on a day they were booked for. We were told they would shoot for between 2 and 3 pm. The day before our move, we were exhausted and not prepared. We called McKendree and asked if they could add another guy, because we were not even close to being prepared enough for the movers to come. The owner was so kind and said he could send his nephew (who was working for money for college during the summer) to our house in the morning to help gets us packed. His nephew showed up at 8 am. He definitely had his work cut out for him. What a respectful kind and efficient worker! The movers showed up at 2:15 as promised and worked until almost 11pm. We had some difficult stairs and angles to get around and they maneuvered our furniture delicately with ease. The staff is knowledgeable, friendly and they were hard workers. They all went above and beyond for us. We can't say enough about them. You can't go wrong with this company! Thank you to all of Mckendree Moving. We are so happy in our new home. KJ and DJ

This review is a longtime coming! Nadine helped us with an international move, including helping us…read moreget rid of 6 years of stuff (including the stuff of 2 kids). She must have helped us on 8-12 occasions. Nadine was the best kind of helpful, always aiding us with the difficult decisions and compelling is to perceiver (in a positive way). Never judge mental or pushy. Nadine is kind, good hearted and a pleasure to be around. Highly recommend.

I will be calling her again She was on time & got to work right away…read more My home needs you!!! Give her an opportunity to help

I had an excellent experience with this moving company during my recent 1-bedroom apartment move…read more The team arrived on time, worked efficiently, and handled all of my furniture and boxes with great care. They were professional, friendly, and made what is usually a stressful process feel smooth and easy. Nothing was damaged, everything was packed and transported securely, and they completed the move faster than I expected without rushing or cutting corners. Their communication was clear from start to finish, and the pricing was fair with no surprises. Highly recommend them to anyone looking for a reliable and stress-free moving experience!

I want to start off with the good: Local Motion were very responsive, upfront with pricing, and…read moreprovided what I believed to be a clear understanding of what to expect. My wife and I moved from a 1 bedroom apartment (~930sq ft) to a 1 bedroom condo (~1000sq ft). The distance between the locations was about 30 mins at most (DC to Alexandria). The movers arrived right on time, were very professional, and were very careful with our things. Now the bad: they were exceptionally slow. I have moved twice before with the exact same amount of total items/furniture using different movers and it took them about 1.5hrs total for the entire move. I hired Local Motion for 2 hours and it ended up taking them 8 hours. While there was a small delay of 30 minutes due to no fault of their own, their sluggishness was unacceptable. They took every single item one at a time. They had 2 movers with 2 big wooden furniture 4 wheeled moving dollies, but they only ever used one. I don't know why they couldn't go twice as fast taking 2 boxes at a time. Then to top it all off, we all left my old apartment at 1:28pm, they said they would take a lunch and meet us back at my new place in an hour. No problem. They showed up an hour later and took another ~2.5 hours to unload everything. When it came time to pay they said "oh we actually didn't take a lunch" unfortunately I wasn't there when we paid them, but they absolutely took an hour lunch and took advantage of my wife when she paid. I would not recommend using them as they are exceptionally slow, and will do everything they can to make sure your reasonable quote is not what you pay

Contraté los servicios de GUILLEN S&C MOVING LLC para mi mudanza y quedé muy satisfecho con la…read moreexperiencia. Desde el primer contacto fueron profesionales y atentos, resolviendo todas mis dudas. Llegaron puntuales el día acordado, embalando todo con mucho cuidado y protegiendo los objetos frágiles.

From the owner: At Guillen S&C Moving LLC, we pride ourselves on providing reliable moving services to our clients…read more You can trust us to handle your belongings with care and ensure they arrive at their destination safely.