Used in the past, was great. Have new house called MULTIPLE…read moreTIMES, no call back. Hate that! Out of business?

Bought a home and wanted to re-key locks. Searched the internet and chose DNA because of the area…read morethey covered. Called on a Friday afternoon and we're thrilled that they could come that same day. We had some quirks with the locks on our home, but Derek was able to change them all to our liking. We had a lock added to one door and Derek's attention to keeping his work area clean by using a drop cloth to catch sawdust droppings caught my attention. Thank you for not leaving a mess for me to clean up. We are very impressed with this gentleman's work. Will give him a call if this service is needed again in the future.

William was great! My mom forgot the passcode to the door lock, and he came out within an hour on…read moreChristmas Eve to save the day! Fast response, reasonable price. Thank you!

Outstanding emergency service on a Sunday which was a national…read moreHoliday and it was a great price! He was lovely and not only fixed my locks which were broken by a thief but also changed out all the locks in record time! Thank God for this lovely family man! I highly recommend! He is an honest man and a good solid human being and he knows what he is doing so happy people like this exist!!

Such a great experience!!! They answered my call quickly and arrived to where I was stranded VERY…read moreQUICKLY. Good old fashion hardworking people with a help your neighbor attitude. I would recommend them time and again.

Re-Key Motorcycle Fast, Friendly, smart and knowledgeable…read more Tried others and they either didn't call us back or charged double of what Roger charges. Nice touch having the owner do the work and he guaranteed no charge if he couldn't do the job! This is how all business should be conducted (5 STARS) After reading some of the other customers poor reviews I determined they mistook this with another business or they're from another business trying to discredit him...they even called him by a different name...

Have used them many times. This time I needed their help with a safe. They have great service.read more

Lake Lock & Safe was able to do same day service at a quarter of the price that the competitor…read morequoted me. They were on time and got the job done quickly. I would definitely use them again.

My wife locked the keys in the truck and needed to het to work. They were prompt, professional and…read moredid not price gouge us. Would highly recommend.

Called to have 2 keys made, I told him I would meet him at big lots he said he would be their in 20…read moreminutes an hour later no show called him back he said he would be there in 15 minutes 30 minutes later he showed up. He did apologize but when he went to make the keys he didn't have them and said he would have to order them. When they did come in and he made them, I took them and tryed them out they wouldn't even go into the door. I looked at the pattern of the teeth and they weren't even close. I called him up told him he said he would refund me my money. No show I texted him three different days and no response, so I guess I'm just out $20 it's a shame because he lived so close to me but I won't be doing any business with him anymore. And you call your business Prolock.

We couldn't be happier with the service from Matlock's Lock and Key Service. Matt was very…read morepersonable, incredibly knowledgeable and transparent about every step of rekeying a specialized Uniloq Entry lock. He rekeyed the lock and explained why it made sense for us to disable some features of this lock. What stood out most was his honesty - he suggested a D-I-Y option for another door that we thought needed to be rekeyed. This saved us money! It was refreshing to work with Matt, since he's a professional who prioritizes doing what is best for his customers rather than just upselling.

Prompt response and swift service. We called him first. Got in and swapped out the broken lock…read morequickly.

I feel bad for any other Hudson Valley locksmiths out there, because Marco is just...better. In…read moreevery way.* Let's count those ways: 1. He makes me laugh. 2. He's possibly the nicest dude I've ever spoken to. 3. His prices are fair (and affordable). 4. He's punctual and efficient. 5. He gave me hot sauce that he made himself (it's good!). 5. He legitimately cares about the safety of people behind their locks. That was literally more important to him than getting paid, which is not something you encounter every day. But that doesn't mean you don't have to pay him, FYI. Pay people for their services you deadbeat. I don't know that there's anything else I could ask of a locksmith. Marco knows his business, gets it done properly, and is clearly just a good guy. The only "drawback" to dealing with him was that he wasn't up on electronic payments, so one time I had to pay his wife via PayPal...which was simultaneously (1) not a problem in the least, and (2) downright adorable. ____________ *To be clear, I am basing this on very limited experience (Marco and one other guy), but I'm pretty confident in my absolutely unqualified assessment.

Marco did a lockout service for my in-laws on Christmas day was timely and the price was very fair…read morefor a holiday service. Great guy and good to work with.

This was one of the most frustrating customer service experiences I've had. I called for a lockout…read moreservice clearly an urgent situation and instead of any attempt to help, I was immediately told "No, not tonight" and hung up on. No explanation, no alternatives, no basic courtesy. Being locked out is already stressful. The least you expect is a professional response, even if the provider isn't available. A simple "we're closed" or a referral to another service would have been the bare minimum. Instead, the interaction felt dismissive, rude, and completely unprofessional. If this is how customers are treated in a moment of need, I would strongly caution others before relying on this service.

Mr. Ray is professional, courteous and thorough. His prices are fair and his customer service is…read moreexceptional!