Very Disappointing Experience with Affordable Locks and Solutions…read more I had a very disappointing experience with Affordable Locks and Solutions. I contacted the company to have my door lock rekeyed, but the technician damaged the lock during the service. In addition, the technician who came to fix the broken lock reported incorrect information about the repairs, and the company is now asking me to pay for a problem that resulted from the technician's work. The company initially told me that their policy is to perform work only after the customer approves the invoice. However, when they returned to address the issue, the technician asked me to sign the invoice for payment after the work had already been completed. This was not consistent with what the company had originally told me about their process, that the customer must approve the invoice before the work is performed. I do not believe I should be responsible for paying for a repair resulting from the technician's mistake, particularly when the company's own stated policy requires the invoice to be approved before work is performed. I have repeatedly asked the company to provide the approved invoice and have requested for a copy of the approved invoice but I have not received a satisfactory response. Based on my experience, I would not recommend Affordable Locks and Solutions. I expected professional service, accurate reporting, and accountability when their work resulted in damage to my lock. Horrible service.

This location has great customer service! The gentleman at the counter was able to take care of all…read moreour different security needs. He was very polite and welcoming. Pricing is very resolve too!

Used in the past, was great. Have new house called MULTIPLE…read moreTIMES, no call back. Hate that! Out of business?

Bought a home and wanted to re-key locks. Searched the internet and chose DNA because of the area…read morethey covered. Called on a Friday afternoon and we're thrilled that they could come that same day. We had some quirks with the locks on our home, but Derek was able to change them all to our liking. We had a lock added to one door and Derek's attention to keeping his work area clean by using a drop cloth to catch sawdust droppings caught my attention. Thank you for not leaving a mess for me to clean up. We are very impressed with this gentleman's work. Will give him a call if this service is needed again in the future.

Called to ask if he serviced Range Rovers, he said yes, and said he would send a tech out to see…read morewhat was going on and if needed a new key it would be $250. I said ok. Then he calls back about 10 minutes later telling me it needs a new key and that would $650 without even looking at the vehicle. Scam artist.

The best great service on time no issues ever. Always call…read morefor help !!!!!!!!!!!!!!!!!

If you need a locksmith call Sean , Not only a great locksmith a good guy. Called him at 10:30 he…read morehad a a new key fob done for my daughters car by 11:30 am Great service Good guy. Don't call any one else you your keys or locks.

Great stuff! Sean was here in less than a half hour!!!! Great work! Will be using for all my future…read morebusiness and referring everyone!!!!!!i

We couldn't be happier with the service from Matlock's Lock and Key Service. Matt was very…read morepersonable, incredibly knowledgeable and transparent about every step of rekeying a specialized Uniloq Entry lock. He rekeyed the lock and explained why it made sense for us to disable some features of this lock. What stood out most was his honesty - he suggested a D-I-Y option for another door that we thought needed to be rekeyed. This saved us money! It was refreshing to work with Matt, since he's a professional who prioritizes doing what is best for his customers rather than just upselling.

Prompt response and swift service. We called him first. Got in and swapped out the broken lock…read morequickly.

Such a great experience!!! They answered my call quickly and arrived to where I was stranded VERY…read moreQUICKLY. Good old fashion hardworking people with a help your neighbor attitude. I would recommend them time and again.

Re-Key Motorcycle Fast, Friendly, smart and knowledgeable…read more Tried others and they either didn't call us back or charged double of what Roger charges. Nice touch having the owner do the work and he guaranteed no charge if he couldn't do the job! This is how all business should be conducted (5 STARS) After reading some of the other customers poor reviews I determined they mistook this with another business or they're from another business trying to discredit him...they even called him by a different name...

85 total minutes from the time I made the appointment by phone to job completion! New knob and…read moredead bolt....Nelson was pleasant and professional and worked very quickly. I recommend most highly and without reservation!

They rekeyed and installed new locks our new home. The technician was on time , friendly and…read moreknowledgeable. The prices were reasonable and not out of the ordinary. Great service would recommend them to everyone.

When I called they were very nice at first. Because I have a Firesafe full of valuable things. I…read morewas trying to be very cautious. In my research I was told to ask 3 certain questions. They didn't seem to like my push. Even when I explained that they would want their mother/daughter to be just as cautious. Especially in our world today. I can quote their last reply to me. "FOR THE SCOPE, TIME, and PRICE, WE ARE GOING TO WITHDRAW OUR QUOTE and OFFER OF SERVICE". Total red flag. They were going to charge $250.00 to destroy my safe to open it. The next day I called another Locksmith (Nature Coast) they were out the very same day and was able to fix the broken lock and now I can open it without it being destroyed. They charged me less than half of the $250.00 quote from you.

Great service Bobby responded to my messages fast and did great work. I will be using them anytime…read moreI need something done. I highly recommend them to anyone.

we have a file safe that we could not find the key after move, called Mar-Keys and scheduled an…read moreappointment... then found the key! Called to cancel appointment and Kevin was happy for me! Wow! And no charge. We will be using him in any future needs. Thank you!

The new fire code compliant hardware and two door windows recently installed by Kevin at the…read moreCommunity Outreach Center in Belleview have simplified entering and exiting our building and provided extra security. It also modernized the building's appearance. The near perfect installation concluded with Kevin completely cleaning his work area, leaving no clue he had ever been there. Highly recommend him if you want a professional job! Jerry Neal, COC Director