They use patients care as leverage to write a good review and threaten to drop you as a patient if…read moreyou leave any dissatisfied review as my previous provider had unprofessional had people walking in the background while on video chat she claimed it was her kids but it was a fully grown man while in the kitchen.. talked about breast implants which made me very uncomfortable. Not sure how they can think this is okay. Go elsewhere you can find much better. While being belittled by the COO was insanely unprofessional and shouldn't be running a business like this

DO NOT GO HERE!!! I became a patient in August and have…read morenothing but terrible troubles with this "group". Not only will they deny your request to see the actual doctor versus a PA, the one I saw didn't have up to date information on medications and refused to listen to my medication history and why I was uncomfortable taking the medicine she wanted to switch me to. I do not need mediation changes, as I am very well regulated on my meds. Once I found out I was pregnant, it got even worse. Her knowledge of medications and high risk pregnancy was completely out of date and harmful to myself and the baby. I.e. she thought certain ones were safe and they most definitely were not and vice versa. Additionally, they billed my insurance TWICE and tried to say I owed money when I am a full Medicare QMB patient with medicaid. Also, I had to get full prior medical authorization to be seen aka my insurance had to pre approve payment and coverage for services. I've also already met my out of pocket expenses for the year. They told me I owed them money by text and that they would just bill my card on file. Understand, this text came from an unknown number and refused to answer me when I asked who and what this was for. I also said I do not Authorize any payment and they went ahead and tried to do it anyways. When I called the number, the gentleman wouldn't give me any info and when I asked to speak to someone else he refused and said I'd get a call back and also spoke to me a manner such as, "you owe us money. You are not getting out of paying this. We will just charge your card. We don't need your permission. " I've never received a call back, despite leaving multiple messages and have reported them for insurance fraud with my insurance as well as reporting them to state agencies for harassment of collections. Way to try and take advantage of mental health patients.

I had an IV fluid infusion done by Ryan Wyatt and it was easily the best experience I have had with…read morean IV start. He was calm, efficient, and clearly knew exactly what he was doing. The IV was placed smoothly and without any issues, and the entire process was quick and comfortable. His skill level stood out immediately. I have had many IVs over the years, and Ryan is hands down the best I have seen at starting them.

I have used them twice. Both times I got same day, quality care. Both nurses I have seen were very…read morekind and easy to have in my house. This place was recommended to me by a doctor friend who was a nurse.

Loved the eye doctor and staff. I think it's the best eye exam I've ever experienced…read more The eyeglass purchase side... not so much. When did a pair of glasses become so expensive? My last prescription was filled at Costco and that's where my next one will be. Two pair of progressive glasses (one was sunglasses) with total out of pocket less than $200. Vista wanted $489 out of pocket for one pair. WTH? Plus my Costco frames were Jill Stewart and are still as good as new so I only bought replacement lenses for my main pair.

We ordered prism glasses for my wife more than a month ago and were originally told they would take…read moreapproximately two weeks. More than a month later, we still do not have the glasses. What makes this experience even more frustrating is the lack of communication. No one called us with an update or explained that there was a delay. We had to call them ourselves after waiting a month, only to find out the glasses still weren't ready. These aren't just ordinary glasses for my wife. She needs the prism lenses, and while we've been waiting she has been dealing with severe headaches. That's why getting these glasses was important to us in the first place. Delays can happen--I understand that. What I don't understand is promising roughly two weeks, letting more than a month pass, and not contacting the customer with an update. When someone's health and quality of life depend on getting the correct prescription glasses, communication and follow-through matter. Based on our experience, I am extremely disappointed with the service and would not recommend this place! Horrible!

Great walk in service, excellent care with friendly helpful staff. We almost didn't come based on…read morethe one star reviews but after reading they were all because the staff didn't require masks forever after covid, we promptly changed our minds. (I bet those people who felt the need to impose masks and vaccines upon others for years feel pretty stupid now...). Highly recommend this facility.

This was a great experience! The NP was caring, knowledgeable and did not rush me even though the…read morelobby was full. Much better experience than the urgent care near Petsmart.

The owner, Carolyn Fennil, is so well up to date with her skills and craft. She is totally…read moreprofessional, committed and treats patients as people, not a number. Her staff, Andy Delgardo and others are friendly and treat clients very well. There's a 'sense' of family to walk in the door.

I have lattice degeneration. I had to go to a second doctor to catch this. This is not good…read morehealthcare. Avoid at all costs

My experience at this facility has been very pleasant overall. I recently brought a loved one in,…read moreand she was seen by Dr. Herbert, who was wonderful. She was professional, caring, and provided great service. The only issue I have is with the lady at the front desk, whose name I believe is Lorena. She came across as very rude, although that may simply be her personality. Unfortunately, I had two separate interactions with her within the past week, and both left me with the same impression. On another occasion, I brought my son in after he was hit in the face with a basketball and busted his lip. I called ahead to ask about the wait time and explained the situation. Lorena told me that if he needed to be seen, I would need to come in and wait. I understand that wait times can change, but I simply asked whether there were a lot of people waiting at that time so I could make an informed decision about whether to come in immediately or consider my options. She told me that she would not provide that information and repeated that I would need to come in and wait if he needed to be seen. I want to emphasize that the medical care and service I received were great. My concern is specifically with the customer service and friendliness at the front desk. A little more patience, kindness, and willingness to communicate would make a big difference. I will absolutely return if I need to, because I was pleased with the care provided. However, first impressions matter, and for some people, that first interaction can be the lasting impression of a facility. I hope this feedback can be used constructively to improve the overall patient experience.

Very clean facility and super friendly staff. There wasn't a wait so we were seen quickly. We were…read moregiven a tablet to fill info out and not only was it repetitive, it didn't save a lot of info so the front office lady came in and had to hand write it all. Very weird and confusing. The care was fine, but hubby broke his toe at work and they gave him a post op flat boot, we had to ask for extra tape, and they didn't say anything about crutches. We had to ask for pain meds too.

Amazing customer service! I felt my children's needs were handled very gently through the whole…read moreexperience.

I called to make an appointment for my almost 5 year old daughter a week or two ago. Her…read moreappointment is tomorrow and they canceled it today. They stated that they do not see kids under 6. As you can see from my picture, they specifically stated they see infants and young children. This was on the green valley alvernon. Everyone was polite but the whole thing rubbed me the wrong way.

In great contrast to my experience at the Radiology Ltd location on E. Camp Lowell, I walked out of…read morethis location without having my MRI scan done, and I am grateful that I did so. The two young women working (and I use that term loosely) the front desk were the worst representatives the company they could have found. They never looked up from their cellphones to acknowledge me, but rather one placed a clipboard on the counter for me to fill out. You know the rest of the story, except for the part where one advised me my co-pay was $250. I advised her that was not accurate, and that it was $150. She then found her voice and informed me that their office was a preferred provider for insurance companies and that the co-pay was $250. I asked her when she had contacted my insurance company to confirm the coverage and co-pay, but she did not respond to my question, rather replied with the same canned response about being a preferred provider... this absurd conversation went on for a while and she then informed me that if I couldn't afford to pay the full $250. that I could finance it. I was about to inform her that I paid cash for my new Lexus with my own hard earned money, but decided she wasn't worth another second of my time and turned around and left. I again contacted my insurance carrier to confirm my co-pay was and still is $150.

I was treated with respect and the scan was done very professionally and on time. The front desk…read morestaff greeted me nicely and were