I enjoyed my entire experience but have been in twice to see Jennifer and couldn't. Then twice…read morerequested a call and never received one. She had told me when I ran out of cleaning filters and tips to stop in and she would get some for me. When I stopped in I was told I had to purchase these items. After spending 1,600 I was shocked. Perhaps they should explain things better.

This place sure lives up to its name!! I dreaded facing the fact that my hearing was going, if not…read morefor any other reason that I was sure it was going to cost me a ton of money and I'd wind up looking like an "old guy"! Lynn's approach was straightforward, professional and reassuring. She explained that the technology had improved considerably to the point that the devices are barely visible once in place. And the circuitry has eliminated the annoying feedback squeal. After the short, thorough exam the first visit, I was called back in about six week to be fitted and trained in their use. They worked immediately and are effortless to use. I'm thrilled that I've got my hearing back! Best of all, as a CAREMORE member the "entry level" models are available at no cost! And I'm 100% satisfied with the results. Thanks Lynn!

I did not purchase hearing aids through them but have had many beneficial conversations with them…read morein helping me navigate issues. Had a good visit with Nick in Green Valley but most importantly, it has been Beth who has the most EXCELLENT customer care and communication for this company. She is a precious employee!!! Please give her a raise.

I bought hearing aids from them, and had a few issues right after I got them, but most of issues…read morewere taken care of. I have had them since 1/2024 and this past week, eithor my charger is'nt working on left side or the left hearing aid is not working, took it down today just for them to check it and they wanted to charge me 55.00 just to check this small issue. It would have taken them less then 5 minutes to check the charger to see if that was the issue...I refused to pay 55.00 just to have them check it out and I WILL NOT GO back to them again after paying out of pocket 1078.00 after insurance paid their share........I would not recommend them. I have had hearing aids for over 30 years now and have never had problems with other hearing aid I have had in past....guess I will just wait until my insurance kicks in again and get new ones............in mean time if you see me, speak a little louder..haha Sharon Bergren, I am 86 years young...

Ron is very kind and is interested in your hearing health. Glad I went here! Thank you.read more

I have been a patient at Sound Point for Several years, and…read morehave been totally satisfied. The Doctor and staff are very Professional, and any wait time is minimal. I highly recommend Sound Point Audiology for your hearing needs

Have had numerous problems with my hearing aids they were supposed to have been sent in to be fixed…read moreand I still had problems contacted the warranty department and they said they never received them . They were never sent in now both hearing aids don't work. So I quit making my payments and now get threatening letters. I will go to court if I have to. I'm not paying for 6000 dollars hearing aids that don't work

Free Hearing tests with appointment. Best customer service in town for hearing care needs.read more

Dr. Ray is a rare find amongst doctors. He has a GREAT bedside manner and provides an easy to…read morefollow explanation of your problem and the subsequent treatment. Even though he often runs late due to unexpected patient problems earlier in his schedule, he still provides excellent care and is WELL WORTH THE WAIT!!!! I also appreciate his combining homeopathic remedies with medical science and the relief that they provide. Additionally, I found his staff equally caring and efficient which has made my treatment even better. I HIGHLY RECOMMEND Dr. Ray and found that his diagnosis and treatment of my condition life changing!!!!!

I get allergy shots in this convenient location--Amy and her colleagues are organized and…read moreefficient--and very kind. Can't recommend them enough!

I have worn glasses for 55 years, and I have never ever been to an eye care center that charges for…read morean eyeglass prescription!!! You better have a thick wallet because it's not just the prescription that could cost you. At check-in, one of the forms to sign (if you want it) refers to refraction. I know the definition and have never heard it used to refer to an eyeglass prescription. I was told there would be a cost of $50* to get a copy of my prescription, and it's not covered by insurance. * in addition to the office visit charge The other issue was regarding co-payment and, once again, the receptionist and the office manager insisted that I HAD to pay the co-pay. I have dual insurance coverage, which means the secondary insurance picks up the remaining balance not paid by the primary insurance. This has been the case for me for the past seven years. Both women insisted this was incorrect. I paid! Now, two weeks following this encounter, I was not surprised that the co-pay was refunded back to my account ¯\_(ツ)_/¯ Who knew, hmm, guess I did! The receptionists needs to be replaced. She's terrible with people, and because of her, I will not be returning here. Thank you to Dr Rosen

They wouldn't give me a copy of my prescription when I finished my exam because they said I owed…read morethem $45. Wrong, my vision plan with United Health has a $0 copay. They had previously wasted half an hour trying to look up my insurance. So I had United Health call them. They straightened it out and told me that Desert Eye would call me and mail me a copy. They didn't call so after a few days I called them. They told me that they couldn't mail it to me because it was the Green Valley office??? So I asked if they could email it to me. She said that they didn't have secure email. The only secure email is encrypted so I stated to explain how it works. She almost immediately interrupted me. I asked her to please let me finish. I tried again and she interrupted me. Asked again and was interrupted in the middle of word. Wasn't even listening. So, I said good bye and hung up. They have always given me a quality examination but how can you put up with total incompetence?