I have been a customer of Maid Solution since July 2017 (over 8 years) and they always do a great…read morejob. I just moved out of their service area, and I hope that I can find a new service that is as good. In the 8+ years, I never had to contact the office about any service problems. Even with inevitable staff changes, my bi-weekly services have been consistently excellent. Like anything you buy (car insurance, housekeeping, groceries), even when you are very happy with the service you are receiving, you should check prices with other companies to prove to yourself that you are getting a great value. Well, when I checked with 3 different cleaning services (including one just 3/4 of a mile from my home) in early 2025, they were all much more expensive. Bottom line, Maid Solutions does great work at a great value. I'm going to miss them at my new home.

Maid Solution is amazing-their teams are professional, efficient, and our place is always…read moresparkling! Best cleaning service by far in the area.

Possibly the best experience I've ever had with a cleaning company. I've tried a fairly good number…read moreof companies to clean my home - most were fine but nothing that stood out, a few that damaged or broke things in my home (one banged a small hole in the wall with something and didn't tell me, another poured soapy water onto my gas cooktop to clean it and it exploded then they refused to fix it) so I know how hard it is to find a service that you trust and that goes above and beyond. The customer service when communicating with the owner was exemplary- the response time was quick and the questions were answered. The cleaning itself was exceptional. The time and attention to detail were impressive. My parents were visiting at the time of the cleaning, my mother asked if they could come to Richmond because she had never seen a crew do such a great job. You know when it impresses your Mom you've got a winner! I would definitely recommend, and I am looking forward to using them again in the future.

TLDR: Based on the dishonesty of the business manager, WellNest gets one star. WellNest's business…read morepractices in how a client is charged seems unfair I was getting my house ready for sale and was told WellNest would do a great job. A crew of two arrived at the appointed time. When my husband made the appointment, he specified a 'move out' cleaning, and I personally stressed to the crew the windows, baseboards needed extra attention. I took for granted that when they arrived, they would know what they were supposed to clean, but in actuality, they diid not. It seemed they did a cursory wipe down of surfaces, most cabinets, and then mopped the bedroom and living room floors. The blinds were cleaned, but not all the windows. We still found dirty/dusty areas in the bathrooms and closets, and certaIn cabinet doors weren't even touched. They also didn't touch the kitchen floor, the stove, or the fridge. My husband reached out to the owner, Phil H via email, regarding the lack of attention to detail. Phil thanked my husband for emailing and not leaving a bad review, and assured my husband the work done by the team would be of no charge to us. BUT, we were still charged $351 - without any warning or further discussion with Phil. Another email was sent to Phil inquiring about this charge. Phil stated that the charge is just based on hours worked and the charge would have been higher had the crew stayed longer and been more attentive to the cleaning. Since the team was not attentive, we will be given a $25 credit. **If anyone requires the emails for proof, I'll gladly post them on Yelp.

Unfortunately, I have to agree with some of the negative feedback shared by others. While I'm sure…read moremany clients have had positive experiences with this company, they did not meet my expectations. Communication was lacking the day they were supposed to come out and only became more responsive after I voiced concerns about the quality of the work. To their credit, they did make an effort to address the issue by offering to send someone back, which I appreciated. However, it feels more like a recurring issue with their team. Overall, I did not find the value to match the quality of work done, and I personally would not use or recommend their services. We live and we learn.

I have been using Green Mop for 18 years . I have stayed with them this long because the company…read moreis reliable. the cleaners they provide are hard-working, honest and pleasant to have in your home. My house sparkles when they are finished. My husband often comments on what an amazing job they do. Scheduling is easy to do and rescheduling is also easy (within the 24 hour window). We could not get along without the Green Mop. Love them!

We needed a quick move out clean in our rented unit after our tenant moved out in order for the…read morehome to be suitable for another renter. Sarah, the owner, was timely, responsive, and went above and beyond to get a team over to the home quickly. She was very thorough in discussing how to prepare for the cleaning team, what they would do step-by-step, and even texted questions concerning our preferences, with pictures during the whole time the team was in the home cleaning. We were so impressed, we scheduled them for a long overdue cleaning of our primary home. Thank you Sarah and team!

I spoke to the owner in detail about the amount I wanted to spend ($300). we went over how many…read moreworkers would show and we agreed to maids. we agreed on the time they would be in my home 1hr &45 mins to 2hrs. They were there for almost 3hrs. they were 10 minutes late. One lady stayed in the bathroom for a hour and half cleaning the same place in the sink. One lady vac floors that were already done. This is what I saw as I was moving my Belongings. I had to ask the lady when they would be finished at the 2:30hr mark and they still asked for 15 more mins. They cleaned the home but "sat on the clock" to make the ticket price higher. They definitely took advantage of me not paying attention to their start time and progress. 390 is the new price don't like it but paid It. She sent the invoice Friday with a 5 day notice to pay. It's Monday and she is performing collection attempt. The owner, Sarah is calling me from blocked numbers and leave messages on my professional LinkedIn for collections. The Worst Experience ever! Don't trust her at any level!

First time using a cleaning service and I primarily went with this service because they had pretty…read moregood reviews on here and their price came in lower than almost everyone else. Sorry...but my experience was much different than the other reviews. Maybe it was just the crew I got but they left a LOT to be desired (and cleaned !!) They arrived on-time and I showed them around at what I wanted to have done. I specifically told them that there had been some renovation work done in my condo and I wanted a very good dusting of everything because I had guests coming to stay with me. Because I wanted the place to be really clean, I paid extra for the "deep cleaning" and the "move in / move out"...which according to their website would have them "pay more attention to details (make your home look brand new)".......I seem to remember my place looking much differently when I moved in ! I wanted to stay out of their way so I went out and ran some errands. When I returned about 90 minutes later they said they were just finishing up. One of the ladies walked me around a few places and showed me the work she had done (primarily in the living room and back bedroom). I could also tell they had cleaned the kitchen area and stove. What I saw looked fine and I made the mistake of assuming that the rest of the place had received the same amount of attention...boy was I wrong. Apparently the lady showed me the only places they did pay any attention to. After they left I found many places that had not been dusted at all (primarily picture frames on walls and objects that were on shelves). What really got to me was that I also found several areas where they had basically wiped down the front "easy to reach" places on shelves but made absolutely no effort to pick up items and dust under them, or even dust between items....just a quick swipe along the front of the shelf and that was it. I also found the guest bathroom mirror was wiped down, but that streaks remained all over the mirror (almost like they had used dirty water or something to clean it). In addition, the master bath shower door looked like had been sprayed with some kind of cleaning solution but no effort had been made to clean it off of the parts of the door that were close to the floor. One whole corner of the master bedroom wasn't touched. Admittedly I had 5 or 6 rolled up posters in the corner and I did not move them out of the way. I guess I just expected that they would be moved by the crew.....but there were no instructions or guidelines provided to me prior to the crew getting there that I needed to move any objects that were in the way of areas I would like to have cleaned. Yes...I can be faulted for not looking at everything in fine detail before the cleaning crew left. I made the bad assumption that my whole place was cleaned as well as the areas I was specifically shown. Lesson learned.

The website was incredibly user friendly and easy to make a booking. I gave a special instruction…read moreon how to get in and they followed! They did a great job cleaning my home and I will definitely use them again!!! Thanks

Well her reviews are good but BEWARE, if you don't commit to bi-weekly service, she will cancel her…read morecrew before they have made their first visit. True story. I never met Beatriz. I have never met her cleaning crew. They were scheduled to arrive at my condo at nine tomorrow. Today, I was asked to commit to bi-weekly service which I did. It is not easy to get decent or above average cleaning. But I made the mistake of adding a caveat to my commitment to bi-weekly service. I said my intent was to keep her team coming every two weeks but their performance might influence that decision. Well, A-Cleaning Service, Beatriz, does not give the benefit of the doubt to the new client. She simply said she canceled and would not send the crew she had promised. Obviously she does not lack for clients and can afford to be picky. Still I wish she had had a strong confidence in her team's ability to do a good job. Instead she pulled the plug on me and it was all over before it began. Not a good feeling. On the other hand I questioned why Beatriz never visited my unit, told me only that a new crew would come tomorrow at 9:00a.m I was not sure what to expect. She told me she would not be coming to make introductions of her crew to me or to inspect the property. And she added they speak Portuguese but can communicate with basic English. Somehow that customer feeling was absent. It appears clients are a dime a dozen and she can pick and choose. Which she did. Tomorrow my condo will NOT be cleaned by A Cleaning Service. Queasy feeling!!.

I've been using A Cleaning Service for my condo for over 10+ years and have found the team to be…read morereliable, trustworthy, and most of all excellent at their job. Nothing beats a clean home and I look forward to my cleanings every 2-weeks. Scheduling is a breeze, any questions that I've had have been addressed immediately and the peace of mind they provide me is enormous. I highly recommend!

I hope this review helps others avoid the experience I had…read more I rarely leave negative reviews, but I feel others should know about my experience. I hired this company specifically for a post-construction cleaning, and before booking I asked multiple times if they were experienced with post-construction cleaning. I specifically explained that I expected the ceilings, walls, window sills and tracks, light fixtures, inside and outside of cabinets, shelves, bathrooms, and all surfaces to be thoroughly dusted and cleaned because construction dust gets everywhere. They assured me they knew exactly what a proper post-construction cleaning involved. Unfortunately, the results were extremely disappointing. When they finished, it looked like many areas had never been touched. Construction dust was still covering window tracks and sills, shelves, mirrors, bathroom fixtures, countertops, shower walls, tubs, toilets, inside and outside of cabinets, and even decorative fixtures. There was still debris left on the floors, dust around plumbing fixtures, and residue throughout the bathrooms. The fine construction dust that I specifically hired them to remove was still everywhere. When I contacted the company, I expected them to make things right. Instead, the manager became argumentative, raised his voice at me, accused me of trying to take advantage of the situation, and refused to provide any refund. That level of customer service was just as disappointing as the cleaning itself. At that point, I had completely lost trust in the company. Although they offered to come back, I politely declined because I no longer had confidence that they would do the job properly, and I didn't want to waste any more of my time. I ended up starting the cleaning myself and now have to hire another company next week to finish the job correctly. We were planning to move into our home immediately because we have an upcoming trip, but instead I lost my entire morning dealing with this and still wasn't able to move in. I paid a premium expecting my home to be move-in ready after construction, but instead I was left with more work, more expenses, and a great deal of frustration. Based on my experience, I cannot recommend this company for post-construction cleaning. The quality of the work and the way my concerns were handled were both extremely unprofessional.

They took too long to do simple tasks like they were trying to kill time. The bathroom tile floor…read moregrout was filthy. The oven cleaning left residue.So that when I turn the oven on it, set off my smoke detectors. When they were done, they never asked me to look around or how they did, or whether I was satisfied, they just said we were ready to leave and walked out after getting paid.Of course.

Amazing! Two Maids and a Mop exceeded my expectations. Scheduling was a breeze, and the overall…read morecost seemed reasonable. The two ladies arrived a few minutes early and got right to work. We requested the premium service, and they did not disappoint. The house was thoroughly cleaned in 90 minutes. They cleaned spots that other services routinely miss. As a result of the amazing service, we happily signed up for biweekly cleanings.

The Most Wonderful company to do business with. Just hired them to do weekly cleanings for me and…read moreit's the Best decision I've ever made. From scheduling, maids arrival, and them making sure you are 100% happy,Customer Service is their priority. Everyone from front office to the maids themselves, they Want you happy!The maids are prompt, detail oriented, respectful , very careful, courteous & trustworthy.I Highly Recommend them . 5 Star service Every time!