Design-wise, the trailers are well thought out, the ergonomics are smart, the suspension works,…read moreetc.
My problem is with the QC, the company's treatment of customers, and their business choices. Especially with the price you're paying for. I was grateful that I was given an American unit after purchasing a "Go!" series variant (Mexican made, same source materials), since they had a supply chain issue last summer and gave me the more expensive American one at no extra cost. They had called me before it shipped and let me know. Cool! But for trailers, they're still pricy, and I was searching for the best I could get since previously I had a horrible experience with the garbage that was "The Ace" from TheUSATrailerStore. A few grand is nothing to sneeze at. I expected quality and craftsmanship.
No matter how well designed the Single Ride-Up is on paper, none of it matters if you don't make it well or even correctly. I owned it for less than 9 months and had major issues with how they powder-coated the steel. Since it was not prepped correctly, it was peeling off like banana strips in multiple places and rusting from underneath, even before the paint came off. This wasn't just about spots obviously hit by a small rock or something. Also, virtually all the "inside" surfaces of the body had NO PAINT! Raw iron! It was RUSTING like crazy from the inside despite always being cleaned and stored in a clean, dry indoor garage most of the time. It was not physically possible to reach all the way through a 7-9 foot long tube that was like 3-5 inches wide. It would've meant a full disassembly of the thing, stripping all the paint, and getting it properly dipped and painted at a local shop. A few extra $$$ by the way ($1000+) if I went through with that, for something that is supposed to be the most quality trailers you can get in the US.
Also, the front wheel chock's wide V-shaped cradle that hugs behind the front wheel when used, and the rails, had terrible tolerances, and the chock would rub metal to metal, ripping off paint, and there was no way I could fix it besides sanding, recoating, and then protecting the contact point with fabric.
I spoke to multiple decent body shops in Colorado and Florida, showing them the trailer, and they were bewildered by the paint job. That was revealing too...
Their manufacturing quality (or lack of) had already sealed the fate for rust before I could do anything to handle it and/or fix it. So so so disappointing and a huge waste of my time, before and after I had contacted their team to help me. I was given such an unprofessional attitude from the repair person on the phone, I thought it was a loser employee. But I learned I was talking to the owner! I talked with him as much as I could for help/options, but I was basically told I was on my own and too bad. I had never done anything stupid with the trailer, like having it damp with water for a long time or driving through mud, etc, I'm not an idiot and would've known if I caused something.
I warn everyone to very carefully explore their warranty! Read it, know what you're getting into. Even if you get a defective unit upon arrival, it's on YOUR DIME TO SEND IT BACK! I don't care if other people have good experiences; the fact that this even happened to me at all makes them an untrustworthy business, and they won't get any of my money ever again. The materials feel of quality, but their labor is poor, and keeping up with the condition of a unit is a runaway train. I needed a trailer I could trust the motorcycle I loved so much with, and this was just a headache. If you're using steel, it must be handled right, or what's the point?
Side note: The brake lights that came with it failed within the first 2 weeks of owning, so I swapped them out for a nice set from Autozone/O Reilly's. The majority of the wiring was left alone, and the new lights worked well, so it wasn't about getting cut somewhere along the length, etc.
