My friend recommended me this company . I needed a car rental when I returned from Europe and they…read moreoffer to pick me up from the airport , and the car seat for my baby was already installed . I couldn't believe how easy and convenient it was to deal with them . And the best thing is the price that is cheaper than hertz or budget . thank you

I've rented three times now from Mark. Each time Mark has been quick to respond and exceptionally…read moreaccommodating. Renting from Mark, vis-a-vis Turo, has consistently been a less expensive option compared to the train and bus, and has allowed me to set my own travel schedule. I would highly recommend reaching out to Mark and signing up for Turo next time you need to travel anywhere in the Northeast, I'm sure he has the perfect car to get you where you need to go.

Boston Logan is an easy airport to navigate, and it can be reached by taxi/rideshare or by public…read moretransportation. The terminal was clean and the TSA process was efficient. It is well-signed and easy to navigate, with plenty of food and beverage options.

Functional, practical, clean and modern with decent eating establishments and super clean bathrooms.read more

Bella at the Hertz or Dollar Car Rental at the Logan Airport WENT ABOVE AND BEYOND searching for my…read morewallet I accidentally left in the car rental when returning. Several employees helped as well making sure I made my flight on time. This occurred May 11, 2026 in the afternoon. What wonderful people. I cannot thank them enough!!! God is good! Karin Smith. Thank you again Bella!

**November 2025: Weekend After & Morning Visit**…read more I should have read these reviews before reserving the rental. Long story short, this was the worst car rental experience I have ever had. The rental was paid in full and the customer service rep insisted that that was an estimate. The car we were given was not what we signed up for and later we saw that we were charged extra for it. They also charged some additional things that we did not agree to. There were many phone calls made and I think to save yourself all the headaches it would be in your best interest to do business elsewhere. It's not worth it.

Nekita and Nick went above and beyond what is expected. I left some sunglasses in my rental and…read morethey could have done what most people would do and tell me to go file and claim and moved it along when the vehicle was not seen at first glance. Instead Nekita walked the entire floor of the car rental MULTIPLE times until she located the vehicle and my glasses. She is an exceptional and determined human and should be running the entire company. She is the epitome of professional customer service and perseverance.

Budget! I'm just totally in shocked about how unorganized you are. We have waited in a line an hour…read morefor a rental car that we obtained a reservation for in advance. Why? If you have to wait in line an hour after you land in a city, just reserve when you get there. Over and over we were told, Everybody has to wait. It doesn't matter, you have to wait. You have to wait, you have to wait. In line while waiting, we realize from customers in waiting conversation, Budget done bought everybody Avis, Payless and Dollar, so all us waiting in The same line. Lord! Yall ain't told us nothing!!!! This is horrible and unacceptable. I will definitely keep this in mind for the next rental.

There's only one person at the desk and about thirty in line trying to get a car. I think after a…read morelong flight of 5-6 hours catching a bus. They should have enough workers on site.

Our car rental experience with Avis was awful. The lines were unnecessarily long because the…read moreattendants were taking 15-20 minutes with each person ahead of us. When it finally got to our rental reservation, we were done in 5 minutes. Not sure why it took so long for the others. We were on our merry way until we got to the car....the car reeked of cigarettes and looked like it wasn't thoroughly cleaned before renting it out to us. We went back to the Avis counter to request another vehicle. Overall, poor experience!

I'll be the first to admit, when I started pricing out cars and looked at EZ's rental cars I was…read moredeeply concerned. However there was a 25.00 price difference between EZ and competitors. I decided to roll the dice and hope for the best. I prepaid for a full-size car (Toyota Camry or comparable). When I went to the desk I was greeted, and did not have additional add-one pushed on me. I declined everything except the EZ-Pass. The comparable car was a Kia Optima which only had 11,000 miles on it. Car was fairly clean. Return was quick/efficient and I promptly received a final invoice via email which reflected what it should have. I'm happy to say I had a positive experience here and would try them again should I rent a car in Boston.

I always rent from name brands like Thrifty and Dollar, but prices were sky-high so I took a chance…read moreon E-Z at Logan Airport (they were 40% cheaper). The counterwoman was great, our Elantra had 6500 miles on it and drove like a dream and check out/check in was quick and painless. I'm only dinging them a star because the car was dirty on the outside and needed a good washing. It was spotless on the inside, however so I didn't say anything. E-Z was a pleasant surprise. I'd use them again. One tip: do not do the pre-pay option for fuel at any rental agency. It's always a rip off.

We really enjoyed staying at this hotel the night before our early morning flight…read more The rooms were modern and very quiet. The staff were very friendly and accommodating. The restaurant on site was delicious and service was fast. The best part was you could walk to the terminal from the hotel via an indoor bridge. Just an easy 10 minute walk. Overall the place was fantastic and would definitely stay there again.

I enjoyed my quick one night stop here…read more - Free shuttle to and from the airport. For pick up in terminal C, wait outside of door C110 (pick up for other shuttles). - Graciously checked me in at noon. In line w half the rooms being empty based on the check in map the morning before in the app. - HVAC actually works. - Good water pressure. - Great Hilton bed. Only downside is I could hear the room next door flush their toilet. So I imagine it's quite loud when half the floor isn't empty.

The bathrooms at baggage claim are the BOS!…read more Boston Logan is rough around the edges, sure it's got its faults. But this was one of the cleanest most spacious airport bathrooms. Overall, not sure if I'd recommend the airport as it can be a mess but if you're looking for a loo terminal B near baggage claim 1 is the place to be!

I've flown in & out of this airport countless of times but only just recently had an uber pick me…read moreup instead of a beloved friend or family member. And sincerely? Wtf. The rideshare pickup zone is literally a mile walk away, with little to no signage guiding you in the right direction. (It's across the sky bridge on level 4, by the way). My patient uber driver waited far too long for me to find him at 3:30 AM. SIGNAGE, LOGAN, SIGNAGE! I promise we can read, just give us something to read that tells us where to go!

Finally an excellent experience at Budget Car Rental in Boston. This airport has won the longest…read morewait for a car but this time it had a twist. After waiting for an hour, someone from the back came out to help the agents. Karim told me to go to the end of the counter. I was almost afraid that I would not be served and have to get back in line. Once I saw him at the computer, I relaxed. Karim have me a Honda Accord, which was perfect for driving to NH. Upon returning, Karim just happened to be there as I drove up. Karim helped me when time was tight for me to get my flight. I was so grateful for the excellent service. Maybe Boston Logan Budget needs to have someone like this out front more often. There has to be a better way. It is demoralizing to take a 3 hour flight and have to wait an hour for a car rental. I take responsibility for not downloading FastPass. I only had 5% on my phone and wanted to make sure I had my reservation information.

the worst there is. overworked clueless staff. long lines and ran out of cars. Avoid k less you…read morewant a traumatic experience.