After $7k in work , was told we needed another part took it to a different mechanic to find the…read morepart unplugged, after rebuilding the top of the motor, they didn't drop the oil pan, new battery installed that was not needed, oil leak was explained as it has a lot of miles....now sensors? Through a miss fire on bank two only to find out the coil pack was missing a screw. was told whoever worked on it last must have done that however they were the last ones. The reason they received the work was for the original quote and then was told the older hemi's only had 8? They have always had 16 spark plugs.....Save your self , honestly I am to the point YouTube would have been better. Just don't go..... I am beyond disappointed and frustrate......

My experience with Richard's Automotive is far different than most of the recent reviews. I was…read morehoping Richard's Automotive could fix a coolant leak in a Ford F150 Turbo, a 13-hour billable repair and about $2,300.00. After 10 days (eight working days) and multiple excuses/lies I got my truck back with the front tires rubbing when turning, turbo leaks, and a check engine light with a turbo error displayed within 20 miles of pick-up, all documented by Ford. I gave Richard's Automotive the opportunity to be a responsible business and make good on their bad repair, they chose to defend the undefendable. Luckily, Ford was able to correct their incomplete or poor repair, provided video and written evidence that Richard's Automotive did not complete the repair correctly. Unfortunately, the Ford repair of Richard's Automotive negligence cost me an additional $1,400.00. I warn potential customers of this: if your repair is taking too long and the excuses pile up, you should be concerned with the quality of their work. Don't drive off without first test driving the vehicle.

I have been coming to Killian for a few years, to get my oil changed and one minor issue. Friendly…read morepeople and quick service. I was just there to have my front rim and bent tie rod replaced on my semi new 2025 Genesis. To not hit a dog I turned away from it and slid into the curb and damaged my rim and bent the tie rod. Killian did a great job, but Genesis was faulty on the tie rod. They sent the wrong part due to a wrong part number that they acknowledged. All in all was a great experience, and they did not charge for their loaner car.

Great service. Having problems with my brakes from another shop and they were able to identify it…read moreand get me back on the road. They were able to identify another issue so we are working on that!

Brought my vehicle in due to a problem with the front tire. They charged me $2000+ and returned…read morethe vehicle with the front tire rubbing against the fender when turning, and the original problem still a problem. They charged me an additional $400. to repair their screw up. They treated me like I was stupid and the problem was my fault. As a young man I rebuilt engines and use to do my own mechanical work, so I understood the problem and what needed to be done. Stay away from these people.

I took my truck to this location and had a terrible experience. My truck had a transmission leak…read moreand they supposedly replaced the transmission filter and the gasket. The fix did not last long and it was leaking again. They said that they just needed to torque the bolt and it would be good. A few months later it started leaking in the same place. Since they could not fix it within 2 tries I was not going back. I took it to a place in Kennesaw where they looked at it and said that it looked like it had been torqued too much and had bent the cover. Now I had to pay for the full job again and a new cover and this only cost me $460 where as Chrisitan Brothers charged me $980 and messed up my truck. I contacted them and they told me that since I took it somewhere else to get fixed there is nothing that they would do for me. I think that they owe me the full amount that I paid them or at least the difference of what I paid at the Kennesaw repair shop and the amount that they over charged me. I will never go to any Christian Brothers again because I have now had another person that has said she went in for one thing and now they want to charge her over $10,000. STAY AWAY

Thomas is by far the best mechanic in Cleveland Georgia or anywhere nearby. He has worked on…read moreseveral of our cars. He always does a wonderful job. He answers our questions. He doesn't treat us badly. He is professional and kind. He doesn't mans plain like do many others do. He has replaced a transmission in a Ford F-150 for us, he has worked on a Jeep Cherokee. He also fixed my Audi A4 Quattro after another so called mechanic just ruined it by not repairing it or replacing parts, but instead applying some kind of sealant and zip ties and lying and saying he did replace parts. Thomas has always been honest and fair with good quality work. I highly recommend him for his service and attention to detail. You will definitely get more for the value by using him.

We were here for vacation. Our 2018 Ford F-150 was blowing cold air. We were misled and taken…read moreadvantage of by John Megel Ford. The dealership wanted to charge us $2,000 for parts and labor we didn't need. However, Hell On Wheels provided us with excellent customer service and saved us a lot of money.

So I normally only do food reviews, until my experience at this place…read more I needed brake work badly and I came across a few reviews of this place and decided to give them a call (not to mention it's behind my neighborhood). Right from the the first call to them the owner, Ryan was very present, personable and accommodating. I didn't need an appointment and he assured me he could help and penciled me in. The location is very convent and very clean and welcoming. Not to mention the family dogs running around! I had a great experience. Friendly place and staff. Everything was very well explained to me and I even got to speak to the mechanics as well as Ryan. Everything was completed in the same day and nothing felt upsold. I felt very confident I got great service and it is clear this shop has high standards. I would recommend this shop to everyone. I now have a new mechanic I trust!

Huge and costly mistake taking my car to United Auto in Flowery Branch. Shame on me for trying to…read moresupport a local business that doesn't deserve it, in my opinion. Summary: I understand that auto shops need to mark up parts (on top of wholesale prices) to make a profit. The owner of the United Auto Shop said that 'they mark up parts by 35% over their cost'. After two verbal requests, I finally got (after I paid the invoice) the part numbers for the parts (supposedly) replaced. I looked up the retail prices and saw that they charged me over 2X retail price for identical, readily available parts ($2,800 for parts that I could buy at retail for $1,300). When I discovered this, I called to speak with the owner (Ryan). He said that he would not rebate me 'one red cent', which indicates to me that he's perfectly fine with gouging his customers well above his stated policy. I would think such (in my opinion, egregious) pricing practices were required to be disclosed to consumers and protected under Consumer Protection Regulations. BTW, they didn't complete the work correctly, so I will need to take the car to another shop to get it done right. Details: My car was leaking hydraulic fluid in the retractable roof area and into the vehicle. I had viewed a YouTube video showing the exact same symptoms on the same make / model of car but thought it better to take it to an auto shop to have it fixed instead of doing it myself. Mistake number one was taking my car to United Auto. When describing the issue to the shop manager, he said that he had experience with such problems and knew how to fix them. The manager called me with a rough estimate (not a quote, let alone a written quote) before they even diagnosed the issue, 'for about $5,000' if all of the entire cylinder systems needed to be replaced, which he said he doubted would be necessary. Still no quote. Another mistake on my part. Then he said something that should have been the biggest red flag. He offered to buy my car from me (presumably at a substantial discount) before the work was started. Based on my forty years of business experience, I would say that ethical businesspeople don't do that. But I said no thanks, and let it pass. Another mistake of mine - I should know better. I provided the YouTube video that showed the exact same issue for minimal cost and effort. The representative said that he reviewed the video thanked me and said that he shared it with the mechanic. After doing their work (which is still not complete), which took much longer than they estimated, they charged me over $5,600. Of course, their website states that they can levy a lien on your car if you don't pay in full. So, I did pay, given my experience with them up to this point, and then called the owner to discuss their, in my opinion, egregious charges for the parts (setting aside the extensive time charged me for the work). I requested a reasonable rebate just to adjust the parts pricing from over 2X retail versus what he said was only 35% over wholesale. His response: 'Not one red cent rebate'. I will never make the mistake again and allow United Auto to get near one of my vehicles ever again.

Wesley and his team are very knowledgeable and provide reliable service and fair pricing. We've…read moreused them for repairs on our two vehicles and have always been pleased with the care they provide, probably why the word 'Care' is part of the shop's name.

After a few repair shops, this is the only place I go to now very honest and hard-working family…read morewho are friendly and professional. They fixed my van on a few occasions now. Thank you guys!

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Update 7 months later. Issue was that their tech didn't install screws to the speaker o. The door…read more Tried to charge me 800-1000 for them not reinstalling speaker screws. RUN fast from this(and every ford dealerships)

Just a great business and repair shop overall. They do honest work for customers in a fast timely…read moremanner and they let you know the costs before work begins. They have repaired my car twice now for 2 seperate matters and both repairs were done well for a very fair price! Highly recommend these guys.

David at the front desk and his team are amazing Some of the best customer service I have ever had.read more