*Edit: I originally left a one-star based on my experience described below, but Rick had been out…read moreof cell phone coverage and hadn't received my voice message and text which is why he hadn't responded to them. He committed to call me on Tuesday when he got back into town, and he did. We talked through the issue, and I am confident that he takes care of his customer and that the job was done well. He took ownership of the problem and never once tried to place blame on me or make me feel like I was over reacting (even though I probably was). Review of the work? My drying time has been reduced by more than half with some loads. I am amazed at what a difference it has made. I will be calling well before another 13 years passes so that I don't get to that point again. (Original review): I called on Monday evening (1/6) to schedule a dryer vent cleaning. Rick scheduled me for 12:30 the following Friday. He asked if 12:00 would be ok. I told him I didn't get off work until 12:00. He said, "Ok, 12:30?" Perfect. Friday comes, and I got off at 12:05. I checked my phone to see that his crew had been calling me for 15 minutes because they were at my house for my 12:00 appointment. I called the guy and told him my appointment wasn't until 12:30, and he was all concerned about his next appointment in West Des Moines at 1:00 that will take him 25 minutes to get to. So, I told him I could be home in 5 minutes but that still wouldn't give him enough time if he had to leave by 12:35. He told me if I could get right home they'd get set up and could be done by the time they needed to leave to get to their 1:00 appointment. So, I rushed home, and he was just finishing up as I got here. I asked if he needed to come inside to get to this side of the vent because it's pretty long (has to go up over a bathroom to get to the outside). He said no. I'm not convinced he did a thorough job because he was really in a hurry. I'm not sure why the next appointment was more important than mine. I called Rick and left a message. I didn't hear from him. So, I texted him telling him I had expected to hear from him. I have had absolutely no response from him.I called on Monday evening (1/6) to schedule a dryer vent cleaning. Rick scheduled me for 12:30 the following Friday. He asked if 12:00 would be ok. I told him I didn't get off work until 12:00. He said, "Ok, 12:30?" Perfect. Friday came, and I got off at 12:05. I checked my phone to see that his crew had been calling me for 15 minutes because they were at my house for my 12:00 appointment. I called the guy and told him my appointment wasn't until 12:30, and he was all concerned about his next appointment in West Des Moines at 1:00 that will take him 25 minutes to get to. So, I told him I could be home in 5 minutes but that still wouldn't give him enough time if he had to leave by 12:35. He told me if I could get right home they'd get set up and could be done by the time they needed to leave to get to their 1:00 appointment. So, I rushed home, and he was just finishing up as I got here. I asked if he needed to come inside to get to this side of the vent because it's pretty long (has to go up over a bathroom to get to the outside). He said no. I'm not convinced he did a thorough job because he was really in a hurry. I'm not sure why the next appointment was more important than mine. I called Rick and left a message. I didn't hear from him. So, I texted him telling him I had expected to hear from him. I have had absolutely no response from him.

Absolutely wonderful service. I originally called the company for a dryer vent cleaning and a cage…read moreover the dryer vent line so birds couldn't nest. For some reason, I agreed to do a whole vent cleaning (the whole house). I was on the fence about it because the house I bought is only four years old. Let me just say, BEST money ever spent!!! The furnace was absolutely filthy!!! The one technician said it's common for new homes to have their furnaces used with no filter whatsoever and based on the condition of my furnace, that's exactly what it looked like they did. I can't even imagine what would have happened if I didn't have the cleaning. I have never seen a filter so dirty in my entire life! How the furnace was even running should be considered a miracle!!! So all that to say, if you have a new build, you should really consider having your furnace checked. And at four years old, the vents here were atrocious. I am so so thankful I called this company. Seriously! The guys did a phenomenal job.

I am very happy and satisfied with the job performed. The employee was on time, very polite and…read morecleaned up after he was done. He took the time to explain everything he had done to clean out the dryer vents and the duct.

The young men arrived on time, and were very polite and professional. They went above and beyond to…read moreclean up after removing debris from an exterior vent. They showed me before and after pictures of my dryer vent cleaning. They were very clean and always removed their shoes in the house.

Chase with Pure Air Dryer Vent Cleaners is AMAZING! He came within hours of me finding a dead bird…read morein my dryer vent. He cleaned it all out, and fixed the problem so no more birds would get in! He was very professional and did a great job! I would recommend him to everyone!

Chase from Pure Air cleaned the furnace ducts and dryer vents in our home as well as my niece's…read more Chase responded immediately after requesting a quote. He did an awesome job and was very knowledge. He was kind and courteous. He was concerned with the dryer connection and replaced the elbow joint since it was just duct taped on. He went beyond what was necessary to complete the job. He was very professional and we highly recommend him.

When I bought my house the inspector said that he does not do Chimneys and that I would have to do…read morethat separate. He suggested a chimney cleaner in Des Moines. I called them and asked if they could come out and take a look. They informed me that they were too busy to come out and take a look and that they probably could sometime in February. So I looked around on the internet and found Top Notch. I'm glad I did. I have had a lot of service people come to my house for repairs and such and they all seem to fly through the work and are wanting to get tot he next job. I felt that he wanted to do the job to a "T" and make sure everything was in great, not good, great working order. I really appreciated that. He also spent the time to show me the parts and how to operate my fireplace. Thomas went above and beyond anything I thought was possible for a chimney inspection and cleaning. He even made the firebox look brand new by painting the inside and trim.

Tom was fantastic. Our chase cover was old and leaking. He told us we would need a new one…read morefabricated. While we waited he patched the old one for us as a temporary fix (this was a HUGE help as we had a rainstorm but the water stayed out). About a week later Tom called about the cover being in and he came out the next day and installed it. Looks good plus he gave me a lifetime guarantee on the cover and labor. We did not get multiple bids, so I am not sure how his pricing compares but the communication, timeliness, punctuality and overall chimney knowledge was greatly appreciated. I will absolutely call Top Notch in the future.

They just replaced our whole HVAC system and I very highly recommend them to anyone! They responded…read morequickly when our air went out during a streak of 90+ degree days. They worked quickly and efficiently.

Hired them twice so far. Had a sump pump and backup battery installed as well as maintenance on the…read moreAC. I found both employees to be very friendly and thorough. I signed up for the yearly maintenance plan so I think it's safe to say I'd hire them again. I can't speak for price because I didn't shop around BUT I felt it was fair based on other work I've had done. It's definitely within reason and not a rip off.

Brandon did a moisture check on my basement. He recorded it all and explained everything to me. He…read moreeven came back after I looked in the wall of an area that had high moisture detection and found that it was just a machine fault. Didn't charge me extra for it either. Great company.

Was very happy with our service. Scheduled an appointment; they came on time a few days later and…read moredid an exceptional job within a two- three hours time frame. The carpets dried quickly. Our 20-year-old carpets looked good as new. Their powerful machines do the work so much better than I can! I'll never own another cleaner and strain my back and muscles to do this again!

Morry and his team member Bruce did a fantastic job on our air duct cleaning. It had not been done…read morefor many years and really needed it. They were on time, friendly, professional and kept our house clean while they were working. They wore shoe protectors when they were inside our home. They were even friendly to our little beagle who of course, wanted to get in the way. They did a great job and charged us a fair price. I would definitely recommend them!

I run a property management company and I've used Juan's for several of our properties and even for…read moremy own home on one occasion. I've even referred several people as well. I now however will never use them again! In February of 2024, I got an invoice for $658.00 and paid it promptly as we had another property also done around the same time period. I didnt check the invoice well at the time (yes my own fault) before paying as I strive to pay our vendors quickly. When I went to file the receipt , I realized this was not one of our properties and I had paid someone else's bill. 20 emails back and forth questioning this which I've had to follow up every single time as they surely wouldn't contact me, all copies of cashed check as requested, receipt as requested and a final email of promise to make it right and pay us back with now no response and still not paid. Juan Flores sent me an email on July 2nd saying he would take care of it and here we are, September and no longer getting replies nor have we been paid. Next will be better business bureau. If you overpay, they will keep the money and just ignore you. Horrible way to do business!

Guys were great!! The both were friendly courteous and did a terrific job. Highly recommend this…read morecompany.