Although I am not a fan of any ER be it for myself or my pet. But, I am glad to say that the…read moreexperience I had this past weekend did end in a somewhat positive. Ben our cat was not feeling good since Thursday. We attempted to get him into his vet, but they were closed Friday. We took Ben to this ER on Sunday. We were promptly greeted by a kind and professional young woman. She gathered all info needed and had us fill out info (address, pets info as well). During this time two urgent situations occurred. Two different family's with dogs that were needing treatment asap. We had no problem waiting. It's an ER and sometimes these things happen. Please note Ben, was taken back fairly quickly. Going into this we thought he may have a UTI, but we were not entirely sure. We knew Ben's actions were not the norm. We had a conversation with the Doctor and she gave suggestions with options. We went ahead and got him throughly checked over (blood work and exrays ect.). Results - UTI, meds, and food diet change prescription. I thank Dr.Cassandra Van Nieuwal for saving our boys life. She was kind and caring. Sunday was a very busy day in that ER. I prayed for everyone's animals as well as our boy. I am thankful for this ER and their professionalism. At a different veterinary - last year our boy Levi was not diagnosed properly (nor attempted to be diagnosed) and in a matter of days he deteriorated. We brought him to this ER. They did what they could. But, unfortunately, due to the lack of diagnosis from a loval vetinary office and staff on Nova, our boy Levi didn't stand a chance. Subsequently, I am thankfully that Levi is no longer in pain and we got to say our goodbyes (very heartbreaking). Lastly, I am thankful for the Animal Hospital ER because without it our boy Ben might not have made it. God Bless you and thank you.

I think it's a rip off they take your money first and then you get to find what was going on, was…read moretold he was bleeding internally and he wouldn't make it till tomorrow so they suggested uthinize and I I wish I waited to get him to his regular Vet but it was Sunday and I felt scared he would die overnight,l would not recommend to anyone I heard a new emergency Animal clinic in Palm Coast is getting good reviews

I was out of town when my cat was brought in for Diabetic ketoacidosis. My parents took them in to…read morestart the treatment and the nurse Lisa was sooooo helpful and kind with the whole process. I drove straight from the airport as soon as I got home and I was told by Lisa that I could come in anytime to see my cat to boost his spirits. I was waiting in a room for over an hour and was told I couldn't see my cat until a doctor came in and spoke with me, despite what Lisa had said in the past. Another nurse kept coming in and out just trying to talk money and financial plans and credit cards I could open up to help pay for the treatment. She was extremely insensitive to the fact that I just wanted to see my sick cat. I finally got to see him and discussed with Dr. Long that she hopes to see improvements the next day. The next day comes and Dr. Long goes on a spiel on how she thinks he's improved and is walking around in his cage and drinking water. I was so excited and ready to pay for another treatment right there. Luckily, My mom told me to see him before I pay for anything else. When they took me back to see him, he could barely open his eyes and hold his head up or even stand. I really would've appreciated HONESTY from the staff on his stability and chances of actually getting better. Again, THE NURSE LISA, was very kind, let me have time with my cat in a private room and was very honest with us about his recovery. Overall just wish there was more compassion and transparency with the whole process. It was really disappointing having my hopes up that my cat was getting better but In reality he looked worse than when he came in. And I did not appreciate the money hungry nurse trying to get more money out of me when I hadn't even seen my cat since he's been sick.

I just got the word that my beloved Afghan was hit by a car through email. I called and the…read morereceptionist immediately tried to sell me a burial package. I explained that he slipped out of the gated dog park and disappeared. Therefore, I spent the entire day placing paid ads across social media. There was no empathy for my feelings as an owner just the sales pitch. When I explained that I needed time to organize and decide , she angrily hung up the phone in my face.

Prayers for our little Oliver. We took him to Veterinary Emergency Center of East Volusia (VECEV)…read moreMonday afternoon. He has possibly a large stone in his urethra blocking his bladder. Dr. Long was able to move the stone by catheter into Oliver's bladder Monday night and he will have surgery to remove it later today. He's around 8 years old, but he's just a 7 lb. baby. We're thankful for the care he is receiving Update: Dr. Long from #VeterinaryEmergencyCenterofEastVolusia (VECEV) just called to say she had finished surgery on Oliver at 4:30 am. It was not a stone, but a BB or a pellet that he was shot with a long time ago. We adopted him June 5, 2020, following his rescue from a puppy mill. He has never been sick or shown any signs of pain. Dr. Long said she had never seen anything like it and asked our permission to complete a research protocol to write a Clinical Research Report. He will need approximately 2 weeks to recover and we can, hopefully, pick him up later today or tonight. We are so thankful to Dr. Long and the entire staff at #VECEV for taking such special care of our sweet Oliver! Calling us to give reports and graciously taking our calls to check on Oliver meant so very much to us.

They were amazingly caring and let me take as much time as I needed to say goodbye to my cat…read more Didn't recommend any testing just for testing sake. They listened with an open heart. Gave me a nose and own print of my cat along with some keepsake fur. I could not ask for more and the cost we reasonable.

Difficult situation with our Welsh Corgi, Bella. Happened on a Saturday night, of course, so our…read morenormal Vet is closed. Went to VEG ER and they were absolutely wonderful! I can't say enough about how quickly they triaged her and started to provide care. They were very busy, but we never felt ignored. All the staff are Angels on earth for doing what they do. They were professional and personal. Thank you!

I have experience with VEG in a different state. Glad to have the same quality of service cross…read moreborders. The place seems to be very new. It is certainly very clean. The open concept is a welcoming environment for times of need. Service was quick and efficient. Parking is super easy in their private lot. And, they are there 24/7.

The staff and the doctor at the hospital were incredibly compassionate and helpful during a most…read moredistressful and heart-wrenching time. Everyone at the hospital was caring and understanding. We are happy to know that our dog received the best treatment possible! Peyton Q.

Two of our dogs got intro a fight causing our youngest to have his eyelid torn. We called in to see…read morehow long the wait was, we were lucky and the wait wasn't long. They took him in and examined hm. Everyone was friendly and caring. They came to us with a price to do the emergency surgery that was way out of our available budget. We explained that we had very limited funds. The vet tech spoke with the doctor and they came up with some revision that made the price less, but still out of our budget. Dr Carter asked what we could afford. We told her what we had available and she graciously donated her time and money to help. Jack was in and out in a couple of hours, and on his way to recovering at home. Thank you to everyone at Animal Emergency Hospital Volusia for everything you do/did to help us.

I've been here twice &both times Im quite sure there's lots of over-priced & unfair billing going…read moreon. We go there because it's a weekend, so see? they've got us at their mercy. This is a highly unethical practice; taking advantage of our desperation. Today, we took a cat in for a loose stool & we got a bill for $700. Idk what all they did with him in the back room....our regular vet lets us stay in the exam room, and asks permission to charge us for more treatments, but there we were, in the waiting room.(for hours) This 1-yr-old cat wasn't sick. We took in a stool. All they had to do was test the stool & the $105 exam should tell the rest. But no. This place is a money pit - avoid it if you can.

Horrendous service. We spent almost $2000 and we still…read moredon't know what's wrong with the dog. Their policies are focused on maximum financial gain for the clinic. They did x-rays and blood tests. They would not prescribe a broad spectrum antibiotic at all. They wanted us to hospitalize the dog for another $3300. They finally tested the urine for a UTI and then came back extremely mild. So they finally prescribed a broad spectrum antibiotic, which is not helping. It looks like Meningitis. Cure is steroids. They didn't treat or test for that at all. If my dog dies, I will be suing.

i've been using Oviedo veterinarian care and emergency for almost 6 years and each visit I'm always…read moregreeted with happy smiles,and the doctors especially Dr Bru is very knowledgeable. She takes her time with my pet and answer any questions that I have an offering great advice for my pet. I would definitely recommend this veterinarian once again the staff treats my dog amazing always taking time to make him feel comfortable and I appreciate that.

I came here around 9:00 p.m. because our regular vet was closed. My dog was having symptoms that…read moreneeded immediate attention and they were able to get us in. As soon as we walked in they took him back and we were in a room within the first 5 minutes. Overall, we ended up spending about two and a half hours here. The front desk staff was friendly and so was the vet. The technician was kind of cold but it was late at night so maybe that attributed to it. Also there was a dead cockroach in the bathroom and a lot of dust and pet hair in the exam room. My youngest ended up needing to take allergy medicine when we got home because of all of the dander. That's why I took one star off. I do like that they have a treat area for people who are waiting for their pet.

I was hesitant on coming here based on the reviews but maybe it just depends on the staff you get…read more We came on a Saturday night and all the staff members were super nice and considerate with the emergency we were having with our dog. They attended us pretty quickly and worked with us when it came to the estimated bill. They recommend the priority items and we were able to come out spending less than we thought. You are also not forced to go with their quotes so feel free to ask questions and seek what is the main things your pet will need and if your vet is open the next day you are not obligated to keep your pet in the Er. Ask if you can pick up the early and have the provide what is needed till then. I will be back if I ever need their assistance again.

I took our puppy Melanie in after finding her limp and lethargic in her playpen. She had played…read morelike normal with our other dogs then I gave her water and her breakfast and had to leave for a few hours. On my return she had not eaten and that is how I found her. I raced to the vet and they took her right away. They found the issue right away (low blood sugar and other issues) and treated her for a little over 24 hours. She is home and perfectly happy and healthy. I had called for updates throughout and the staff was fantastic! Very pleased with the vets and staff!

Where do I begin with this incredible group? On Saturday, my shepherd mix suddenly was unable to…read moreget up or walk. I figured maybe she had a slipped disc or a pinched nerve, but I brought her in anyway. They rushed her back for evaluation and it turns out she had a mass on her spleen that burst, which, in turn, caused her spleen to rupture. She was hemorrhaging and the situation was pretty critical. The way that this team of professionals sprang to action, walked us through everything that was happening while stabilizing her, and rushed her to surgery and managed this complex case afterward was nothing short of heroic. Beyond that, the tools they have rival human grade trauma centers. The staff went above and beyond in every respect. If your pet is ever experiencing a medical emergency, you're in great hands here. 15/10, thank you!!!!

Client accommodations. The seats are horrendous. In the general waiting area there is not even any…read morecushions in the seats. Get into a treatment room and they have about 1 inch of padding and nothing for your back! The service has been poor at best. Initially it going to be a couple minutes before they could take an x-ray. 2 hours later they said it would be about 30 more minutes. 2 after that they said they are just getting started. When we first arrived we were told it would take about 30 minutes and asked if we wanted to wait or come back. With it being just 30 minutes we decided to wait. Over 6 hours later we are still waiting. Subpar service would be an overstatement!

Kim is great! She walks and plays with my dog Bella and you can tell she loves what she does. I…read morehave know Kim for more than 10 years as a co-work/friend.. now she is my dogwalker/sitter.. highly recommend her!!

From the owner: Hello, my name is Kim and I have been a RN since 1995. The only thing that surpasses my love of…read morepeople is my love for animals. Like many of you my pets are my family. I offer dog walking, pet sitting in your house or mine, and pet transportation to the vet or groomer. Please allow me to give you peace of mind while I care for your furry ones.