We called Mass Appliance Masters for a broken washer that was leaking water into the tub. Mr. Oleg…read morearrived very promptly the next morning at the scheduled time and diagnosed the problem immediately. They were able to order the necessary replacement part and install it when it arrived about two days later. The washer has been working perfectly for about 3 weeks now. The price is on the higher side compared to other companies, but we are very happy with Mass Appliance Masters and would easily recommend their services. Thank you!

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

My nearly 20 year old dryer started having some odd issues and I'd hoped to salvage it. Having a…read morenot-so-great prior experience with an appliance repair company I was pretty anxious about the situation. Thankfully I got a referral to Ed's Appliance from someone I trust. I left a voicemail over the weekend about the issue and Ed called me on a Monday morning. I greatly appreciated the call, and his offer to get details over the phone about the model and issue (which I sent a brief video of). Ed looked into it and very kindly provided honest feedback and guidance about the issue/situation and even turned down my offer to pay him for the time he took to look into it. Can't get more honest and fair than that. Based on the experience I had with Ed's, I have no doubt Ed's would logically look into an issue and charge fairly for a repair. I'm grateful Ed's is out there for when yet another appliance starts acting up.

Exceptional service. Prompt response to inquiry, repairman arrived when promised, diagnosed…read moreproblem, ordered part and returned with new part as promised. Professional & friendly and reasonably priced. Highly recommended.

I'm very pleased that the technician stayed committed to getting our refrigerator fixed. It did…read moretake three visits to finally resolve the issue, which was understandably frustrating, but I really appreciated his persistence and willingness to come back until the problem was completely taken care of. Most importantly, all of the additional visits and work were covered under the original quote, with no extra charges. That was greatly appreciated. In the end, the refrigerator was repaired properly, and I would recommend this repair service for their professionalism, persistence, and fair pricing.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

I had an excellent experience with Vic from American Way. Our fridge wasn't dispensing water (due…read moreto something silly on our end) and Vic fixed it immediately. It was very easy to schedule and appointment and Vic was timely and professional. If we ever have a real problem with our fridge or freezer, we'll be sure to contact American Way again.

I'm giving this business 5 stars because I greatly appreciate their professionalism,…read moreresponsiveness, and customer service. I requested a quote from this business via Yelp. Vitali got back to me within about 30 minutes with a price estimate, and agreed to provide service on Memorial Day (the very next day). The day of, he arrived on time and did the job as promised. I recommend this business and will use them again.

This is a wonderful family-owned business! Steve answered the phone after hours on a Tuesday and…read morewas at our home the next morning to repair our twenty+-year-old fridge. He refilled the coolant and arranged for Jason to come in on Saturday to replace the evaporator and service the refrigerator. The workmanship and customer service are impeccable! I can't recommend them highly enough.

I was very glad I called this business. Thy had excellent reviews on Yelp which is why I chose…read morethem. They deserve five star reviews. They booked our repair approximately three days after I called. They had my cell phone number and kept me posted on their eta. I'm so tired of service companies coming out to repair something, and they need to order a part! We've waited weeks for them to return and finish the repair. This company had everything needed in their truck. They replaced our broken ice maker and now it is running exactly how it should.

If I could give over 5 stars, I would. Ned and Cameron were fantastic about answering all of my…read morequestions, being totally upfront about what they were doing and the timeline of my situation, and working until the job got done. I would recommend Edgeworth Appliance to anyone who needs their appliances repaired or replaced. Detergent fell all over the front of my 2021 LG 3400 washing machine, which had otherwise been working fine. I found Edgewood through the LG service website, and Cameron at Edgewood was able to send Ned to me the same day to evaluate my machine. Initially Ned thought it could be repaired and he ordered the parts. A few days later when the parts came in and Ned installed them, It turned out that the detergent had done more damage than he thought and that it would be more cost-effective for me to go with a new machine. He didn't charge me for the parts, and instead priced out a replacement machine (I ended up going with the LG4000 since they had it in stock and it has a sanitize function and wasn't that much more expensive than the 3400) and told me that he would be able to install it for me the next day if I wanted. Ended up being the day after, but Ned kept in touch to make sure I was ok with the delay. Cameron also stopped by to help Ned carry the machines around since the staircase in my house is tricky. I like the new machine, and I am happy.

Easy scheduling, fair prices, nice tech. He leveled out stove, it is a gas stove and we couldn't…read moredo it ourselves.

I hate that I have to write this review for a local small business but I've tried corresponding…read morewith Fuse multiple times without resolution to my issue. I initially called Fuse mid November because my LG fridge was making a rattling noise with the door closed. Fuse was the company who had the soonest availability so I went with them. The technician Vladimir came and explained that it was the drain plug that needed replacing but he needed a few days to order the part and would come back soon to replace it. A week later we hadn't heard from them so I called and the phone rep Sarah told me that the part would arrive in one or two more days. Another week had gone by without any updates so I called again and was surprisingly told that the job was marked complete. It was noted on our file that the drain plug was just an extra "nice to have" but was not necessary for the fridge to operate. This was obviously different than what Vladimir had originally said on the day of his visit. Apparently they had tried to secure the part but ordered the wrong one and couldn't find the correct one for our fridge. It feels like they weren't able to secure the part so they just brushed off the replacement. Our fridge is still making an odd rattling noise which makes me believe that the issue is not resolved. I will now need to call and pay for another company to come for an diagnostic/additional labor. I asked Fuse for the refund of the drain plug (which they had charged in advance) as well as the labor that was associated with installation of the drain plug. They refused and are escalating the issue. The lack of communication/updates and poor customer service feels unprofessional. Hopefully we can come to a resolution, but I feel the need to warn other Bostonians of my experience. Of note, it shows on Google that there are 227 reviews. On closer look, however, we are only able to see two of the reviews. Both of which are five stars so this all seems fishy. Thought this was worth mentioning since I also used Google reviews to influence my decision to hire this company. I think they might be blocking the negative reviews, so I have decided to post on Yelp as well.

Came out to fix a broken dryer. They told us that the machine needed a new control panel and quoted…read moreover $600 to repair. Once we accepted the quote and went to move forward I was told it would take 3-4 days to get the part and then we could schedule a time to have the dryer fixed. I would try to get in touch for them for weeks with little communication on what was happening. Finally was told the part of back ordered but would receive no further updates. I kept asking for the exact part we needed to see if I could find it else where but they never got back to me. The only time they reached out was to try and get payment for the job they had still not done. Finally, after weeks they said that the part is no longer available and we would need a new dryer. Not trusting them much after this experience I got a second opinion. Pete's appliance came out at fixed it in under an hour. We did not need a new control panel at all. The fix was also far cheaper than what Fuse had quoted us. I highly recommend Pete's Appliances, he was very knowledgeable and communicative. We will not be using Fuse again and I would recommend you look elsewhere too.

Great technician! Punctual and knowledgeable!!! Highly recommended!!! My go-to repair shop for…read moreappliances.

The guy came out for $180, tried replacing the one part that he could reach without having to bend…read moreover, then declared that "there was a short somewhere" that would be impossible to find. "But," he offered, "you can use the $180 toward the purchase of a new model." Instead of doing that, I watched a single youtube video about fridge repair, then bent down to look for the part of the fridge that was making the obviously broken-sounding high pitched whine, then googled its part number and bought a new one for $45. That fixed it, instantly. I didn't even need a screw driver. So their business model, it seems, is to half-ass the repair in order to lock you in, and then they sell you a new one for much more money than you'd pay elsewhere. Wouldn't be surprised if they then refurbish your old one and sell it on the side.