I am bowled over with gratitude. The day before the blizzard my oven and stovetop stopped working,…read moreNial came over that day, ordered needed part and then before noon the day after the blizzard he came and successfully repaired the stove!

From the owner: Our company is dedicated to provide reliable and efficient repair services for a wide range of…read morehousehold appliances. Exceptional and Experience technicians with extensive expertise in diagnosing and repairing.

I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

Stellar service! Quick…read more Responsive. Nice people. My waterline was not up to par for the new refrigerator I purchased, so Hancock sent someone right out to remedy the problem. We are very happy customers.

This is a store I will never return to under any circumstances…read more I shopped at this location regularly for 18 years when I lived in Marina Bay in Quincy. Although I now live in New Bedford, I happened to be driving through Quincy after a medical appointment in Boston and decided to stop in to pick up a few items. I selected a can of Sprayway glass cleaner, but I wasn't feeling well and wanted to check out and head home as quickly as possible after an unpleasant dental appointment. Unfortunately, nearly all of the checkout lanes appeared to be self-checkout, and there were no employees available to assist customers. The only employee I could see was at the opposite end of the store. I scanned my item and attempted to pay several times, but the self-checkout machine was frozen and would not process my transaction. I'm not familiar with troubleshooting self-checkout machines, and frankly, I don't work there. This is one of the reasons I dislike self-checkout. Out of frustration, I tapped the screen, which resulted in a small hairline scratch. There was still no employee available to help, and no one came over despite the machine clearly not functioning. Feeling frustrated and unwell, I left the store. To my complete shock, I was later contacted by the Quincy Police regarding the incident. I had to appear in virtual court and was ultimately ordered to pay $1,300 for what was described as malicious damage to the self-checkout machine--even though the machine was already malfunctioning. I have absolutely no criminal record, and I paid the full amount in person at the Quincy Courthouse as ordered. What happened next was even more upsetting. Shortly after making the payment, I learned there was a warrant issued for my arrest. When I contacted the Quincy Courthouse, I was told that the safest course of action was not to leave my home because I could be arrested. That was an incredibly distressing thing to hear after I had already paid the court-ordered amount. I tried contacting the store for help, but I was repeatedly told there were multiple managers and that no one could assist me. No manager ever returned my calls. I also contacted corporate, but they were unable to help resolve the situation. Eventually, I was able to speak with a detective who helped clear up the confusion. This entire experience has completely destroyed my confidence in self-checkout systems. It also reinforced my belief that stores need adequate staffing so customers can get assistance when technology fails. If an employee had been available to help when the machine froze, I believe this entire situation could have been avoided. This experience has also permanently changed my opinion of Home Depot. No one should have to endure what I went through over the purchase of a single can of $3 glass cleaner.

Every time I go to Home Depot, I just want to bring some new plants home or get some new Halloween…read moredecorations. My most recent visit, I came to get new copies of keys. Lol, not gonna lie, I have never done this on my own before and I had no idea it was that fast + easy! There's key copying machines, which you're allowed to do yourself but I found that the options were a bit limited. I was able to get ahold of one of the workers and he was able to make me a hello kitty key! It also did not take long at all... only a few minutes.

Bob was wonderful! I called him in the morning and he was in the neighborhood so came right over…read moreand fixed our refrigerator for MUCH LESS than what I was quoted by other appliance repair services. He was honest and came through with an immediate repair - thanks Bob for helping us with our fridge during this crazy heat wave!!

Great to have expert repair services by Yale on purchased appliances...especially as they'll come…read moreway out to the boonies on the Cape. Knowledgable and courteous, the repairman fixed our malfunctioning oven. And they offer an online map where you can see the repairman's route progress and estimated arrival.

Very polite & accommodating. Brittany was so kind as we had a time limit and she made all possible…read more P

After a week in the hospital, I came home to a broken washer/dryer combo. I was unable to leave the…read morehouse, so I did what I always have in the past when I needed an appliance: I called Toma. There IS always a Toma to talk to, or at least one of their incredible customer service reps or two in my case. I was connected to Zak, who is a gift to Toma's Customer Service team. He walked me through what was available in the stackable series they carry, and he found one I might like. His kindness and patience were commendable. I was a mess and would have hung up on me. What I should have done, if I were in better shape, was secure my measurements for the space. Well, here we go--the new washer/dryer was very tall, like the controls are built for a basketball player. Not good if you need a chair to dry the Bean Jeans. I called Zak, who totally understood the issues and put me in touch with Wilfredo. He found the perfect solution to the issues, worked along with Zak to get them delivered quickly, and we now have clean clothes. Zac and Wilfredo are the reason why we continue to shop at Toma

Youseline, the Sales Rep was very helpful and informative in helping us to select and order a new…read morerefrigerator. She was great to deal with. Because it was a special order, she provided us with a loaner in the interim. She set up both deliveries - the loaner and the new one. Both delivery teams were excellent. We are very happy with the entire experience and our new fridge. John and Diane Gill, Long Time Toma Customers

The staff was very helpful and knowledgeable in helping me find the items needed to complete my…read moreproject.

Seems I had to get something else and was greeted by an enthusiastic employee and asked me if I…read moreneeded help as I was walking by the cashier stations! Then went looking for my item by the lumber and cement and again Could not find one other employee so I walked to customer Service and finally spoke to TEIRRA, who really helped! When I told her what I needed she said at that moment the person Best to guide me was right there unpacking something! She asked him to help me.... But by his expression he told me where to go... and TEIRRA told him to take me... so he did! Bottom line..... I'm always going to find TEIRRA INSTEAD OF WONDERING AROUND LOOKING FOR HELP! She seems to be on the BALL AND KNOWS WHATS SHE IS DOING! We need more like her and at EVERY DEPARTMENT! It's always the same, walk around the whole store to get help! Now I have a person to go to! Thanks TEIRRA!

My family purchased an amazing gas range from Sozio's when this wonderful store was open. It was…read moremade by Elmira stove Works and was from the Northridge appliance line. You can see a picture below of how wonderful the stove looks in our newly refurbished kitchen. We've had the stove for many years and I've never had a problem with it. Our experience purchasing the stove was wonderful with very helpful staff and a timely delivery.. It is unfortunate that the doors have closed at Sozio's. I guess all good things must come to an end.

I bought 3 appliances in the 80,s. Great prices fast delivery. Sad to see its gone. I would go to…read morethe Dorchester store only

The plants look really nice and they have a good selection but every time I have purchased one they…read moredon't last more than a few weeks. I'm on my 4th (and last) plant which looked nice when I got it 2 weeks ago but is on its way to its grave. Last summer I got a plant at ocean state job lot that lasted May - Nov and this year I got one at Star market which looks great so far so I don't think it's my gardening skills. Not only do their plants die but they are not very nice and when I asked questions they didn't know the answers & acted bothered. I would think if you worked at a garden center and only sold plants you would know about plants. Overall an unpleasant experience and I'm really disappointed that the plants don't last. I do not recommend this business.

The owner Willie is a great guy and excellent business man. His operation is top shelf with great…read moreChristmas selection and helpful friendly employees. I highly recommend buying your holiday tree here!