On Tuesday, November 19, I visited Aestheta Ascending Thread Face Lift and requested Botox treatment from Dr. Sergei Margulian for the area between my eyebrows. He informed me of the price, which I agreed to, but I realized during the procedure that he applied the Botox to my entire forehead instead of just the area I requested.
Four days later, my right eyelid drooped, feeling heavy and difficult to open. The following day, the same happened with my left eyelid. As of today, December 12, both my eyelids remain drooped. This situation has severely impacted my daily life. I cannot drive, work, or even shower without assistance from my family.
Dr. Sergei never provided me with the necessary aftercare instructions, such as avoiding lying down, bending over, or making strenuous efforts after Botox. I reached out to his office on Saturday, November 23, to report the issue. His assistant, who claimed to be his wife, responded that I should come in on Monday. I was shocked that they didn't treat my condition as an emergency. This shows that Dr. Sergei does not prioritize his patients' urgent needs.
Despite explaining my inability to visit the office at the specified time due to my condition and reliance on someone to drive me, the assistant refused to accommodate a more suitable time. When I finally managed to schedule an appointment for 5:00 PM, the conversation was abruptly closed with a dismissive "Happy Thanksgiving." This further emphasized their lack of concern.
Later, the assistant canceled my appointment and insisted that the doctor could only see me between 9:00 AM and 2:00 PM. This was inconsistent, as my initial appointment for the Botox application had been at 5:00 PM.
When my manager noticed the severity of my drooping eyelids, they informed me that it would impact my ability to perform certain tasks. This led to a reduction in my working hours, resulting in unpaid leave for part of my schedule and a loss of wages
The doctor refused to compensate me for the medication or acknowledge the error he made. My relative demanded a refund for the procedure, which the doctor provided reluctantly. He attempted to blame me, suggesting that I might have slept on one side or had an allergic reaction. However, I have undergone multiple Botox treatments in the past with no issues, so his explanations were baseless.
To make matters worse, the clinic insistently asks for positive reviews despite the terrible experience I endured. This has been a distressing and disappointing ordeal, both physically and emotionally, due to Dr. Sergei's negligence and lack of professionalism. read more