I find it interesting that someone else recently reviewed and felt my same exact sentiment. Dr. Ayar himself is great and I needed a trusting dermatologist close to home that could help with some small issues I have had for many years. I have been to the office a total of 4 times, and my first time was a good experience for the most part. The office is clean, and the Dr. is friendly, and seems to know his stuff. However, between phone calls to book appointments, price changes happening on treatments AFTER the fact of being consulted and quoted, and my most recent visit that I was cancelled after rushing to the office with 2 kids in the car after a 4 hour long drive, only to be confronted with attitude by front office staff, I will never return and don't recommend this particular location. Mind you, I was about 7 minutes late for a 3:40 PM appointment (yes I apologized for that upon walking in) but had a car sick kid and had just driven 4 hours rushing to get back to the area to make my appointment...When I got in, the office was packed, the girl "Jenny" upfront told me she cancelled me (CANCELLED me after 7 minutes) and I did not get a courtesy or any understanding. When I advised her of my circumstance, I was told she couldn't give me a wait time, and then the Dr. was in surgery. In surgery??? It is a standard office, not a hospital. And if really the case, why would he have a surgery booked during my appointment time anyway and that of the others sitting and waiting? You don't cancel someone within 5-7 minutes, have a full office, then magically send the doctor in for a "surgery" all in that timeframe....unless you were always planning to keep all the patients there waiting anyway. Assembly line medical system....no surprise there... None of it made any sense...But that wasn't even my biggest issue, it was the fact that after expressing my frustration with the treatment I got from this girl, their office manager pulled me in to a back office (I felt like I was going to detention in grammar school). What in the world??? I told her they need better customer training and she said she was particular and they needed this and that from me upfront...Basically give them the co-pay, and forgo the fact I was greeted with a CRAP attitude and make the patient/customer feel like they are at fault or to blame for the shortcomings of their own staff. While I do recommend the doctor himself, I highly advise that he reconsider the type of staff he hires for front office. I have NEVER met such rude women in any office I have been to all my life. Front office staff should be warm, welcoming and helpful, and majority of them were none of the above. I walked out yesterday, followed by another older woman with the same thoughts who said she hated the ambiance because of the staff. Another sitting down told me the same in Spanish that she had been multiple times, and could hear the girls on staff talking about patients and gossiping. How lovely...It is sad to be honest, that places like this take their positions for granted. I know plenty of people who need a good job right now that would be willing to work upfront and at leats give people respect they deserve with some understanding (HUMANITY it is called). I won't be returning and will now have to locate a better office nearby. If my insurance is going to be billed and I am going to pay hefty co-pays, it should be to an office with staff that deserves to have my business because that's what it is at the end of the day. You are treating human beings and gaining their trust AND their insurance money, and then some. Courtesy goes a long way and I will leave any establishment where staff is sub par and rude. Like another here, I am giving the DOCTOR my review, but as for the total experience of the office and staff, and the fact I won't be a returning patient, I would rate 2 stars at most. I wasted a rushed 4 hour trip, for a booked appointment with my kids and husband waiting in the car, only to have to leave anyway and not even be seen or cared for with the issues I needed desperately addressed. So much for true health "CARE." read more