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    Hecker Dermatology Group

    3.8 (6 reviews)
    Closed • Closed

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    Rubenstein Richard, MD

    Rubenstein Richard, MD

    3.7(12 reviews)
    0.0 mi

    I went to Dr. Rubinstein for a breast reduction after discussing my goals very clearly. Initially,…read moreI wanted to be much smaller, and after he advised that going too small would not look proportional on my body, we mutually agreed on a C cup result. Unfortunately, after surgery, I remained approximately the same size (around a DD) and did not achieve the reduction we discussed. To make matters worse, one breast is now visibly larger and sits higher than the other. I later learned that a 30cc larger implant was placed on my left side based on the doctor's own judgment. I never requested for one breast to be larger than the other, and I do not understand why that decision was made. Now my left breast protrudes noticeably out of bras and clothing and the asymmetry is very obvious in everyday wear. I brought bras and shirts into the office to physically show the problem, and during the examination Dr. Rubinstein himself acknowledged that the left side is larger and higher than the right. Despite admitting the unevenness, I was told I would still need to pay again for corrective surgery. I understand that no cosmetic surgery can guarantee perfection, but I do expect reasonable symmetry. I am very conscience because people have noticed and pointed out that my left breast is larger than my right. I will be posting pictures and more reviews.

    I called to update my phone number the receptionist did not understand English I had to say the…read morephone number 3 x then I was put on hold 10 min I called back to get email address same woman answered phone I asked her to spell email address she just repeated it verbally then hung up not professional to say the least I've been a patient for 30 years Dr Rubinstein is the best doctor but receptionist needs to be trained in the learn English . She's a disgrace to the medical profession. I called back 5 x she hung up, that's not professional to say the least

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    Rubenstein Richard, MD
    Rubenstein Richard, MD
    Rubenstein Richard, MD

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    Dermatology Consultants of South Florida

    Dermatology Consultants of South Florida

    2.5(41 reviews)
    3.8 mi

    My husband had an appointment with Dr. Hoffstetter, and unfortunately, the experience was so…read moredisappointing that we left before he was ever seen. We're self-pay because we don't have insurance. The website states that the office accepts CareCredit, but when we arrived, we were told they only accept CareCredit cards with a chip. That didn't make sense, so I called CareCredit afterward, and their representative told me that the presence or absence of a chip should not affect the ability to process an account using the account number and identifying information. I'm not sure why we were denied at this office. Before the appointment, I tried to call the office multiple times to ask about self-pay pricing and payment options. I called seven separate times and never reached a person. The automated system eventually asks if you'd like to leave a voicemail for a callback, but selecting that option simply disconnects the call. There is no way to speak with the front desk or leave a message. Since we couldn't get anyone on the phone, we arrived 25 minutes early to ask our questions in person. We wanted to know approximately what the visit would cost, what forms of payment were accepted (since this isn't listed on the website), and whether payment plans were available. Instead, we were told payment was due upfront, but no one could provide even a rough estimate of what the visit would cost. My understanding is that self-pay patients generally have a right to receive a Good Faith Estimate under the No Surprises Act. We were expected to agree to treatment without any idea of the final bill. While checking us in, Dr. Hoffstetter's receptionist also made several personal comments about my tattoos, asking how many I have, whether I'm "covered," and what my mom thinks about them. It felt inappropriate and unrelated to why we were there. I tried to be polite, but my husband was understandably frustrated that we couldn't get answers to basic questions about our visit while being asked personal questions instead. At that point, we decided to leave without seeing the doctor. There are several areas where this office could improve: * Clearly list payment methods, self-pay policies, and financing options on the website. *Provide self-pay patients with at least a reasonable estimate or price range before requesting payment. *Improve phone accessibility so patients can actually reach someone or leave a voicemail. *Ensure front desk staff (receptionist for Dr. Hoffstetter) maintain professional, patient-focused conversations. It was very disappointing and needless to say, we'll be looking for another dermatologist's office to address our health concern.

    I see Dr. Bibi at this office and really like him…read more I will say his bedside manner can be a little casual, but I'm young so that's okay with me. I feel like some older patients may not appreciate that type of relationship with their physician. Dr. Bibi is very attentive and addresses any questions or concerns you have and takes his time with you. The only concern I have is regarding my annual skin check. I've been to him twice now for this and both times he barely even looked at me. This makes me slightly concerned as I've never experienced a skin check like this before. They usually examine every inch of me and take their time and he's done in 5 minutes. Other than that I really like their office and staff and really like the late night appointment options as someone that works during the usual doctor office hours.

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    Dermatology Consultants of South Florida
    Dermatology Consultants of South Florida
    Dermatology Consultants of South Florida

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    Hecker Dermatology Group - dermatology - Updated October 2026

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