Short story:
Helpful, patient, and the best we've used so far!
For now, all I can say is I would not recommend any other eWaste recycler over this company.
Long story:
My employer had about 3 truck-bed loads of eWaste that needed to be addressed. I had gone over with three additional coworkers the day before and made a list of what was being kept and what was being thrown out, and the next day found AES recycling. I sort of chose to use this business on a whim and because they said that they could pick up the stuff (for free) at a location not-all-together too close to their business.
The only down side was that they had originally told us they'd be there between 1:00-2:00, and they were not able to make it until 2:43 pm. But everything else was GOLDEN!
Communication was good; the driver (a gentleman named Brent) as well as the young woman who took all of our calls did their absolute best to communicate with us regarding when the car would arrive, how long the driver would be, what was taking so long, and so on.
The driver arrived at 2:43, took inventory of the stuff, and then proceeded to single handedly load all of this heavy nonsense into the car. He was done by 3:20 pm (after we discovered another truck bed's worth of junk that we hadn't seen before) and he took off. And throughout the whole duration of the collection, he was nothing short of polite, pleasant, and professional. It was really remarkable! At 3:20 pm, we call our coworker and ask if everything is good and send photos to confirm that the right stuff has been given to the gentleman. Our coworker says we are good and we thank the gentleman for his time and he heads off.
THEN! At 3:23, we received a call from our coworkers stating that one of the items we had given the gentleman was the WRONG ITEM! We frantically call the business, they frantically call the gentleman, and they gave us two options: they could continue to try to get ahold of the driver and have him come back, or they could hold our junk until the next morning and one of us could go pick it up! (Either way was very considerate of them.)
Brent get's the message, heads back, and spends another 40 minutes with us as we dig through piles of garbage and finally pluck out the items we were supposed to save.
Throughout this whole shindig, Brent was nothing but polite, patient, kind, considerate, and professional (I would have been swearing like a sailor). The young lady who took all of our frantic calls was nothing but pleasant and professional and did everything she could to help us. Next time we use their services, we will be MUCH more prepared on our end and will do our best to make their jobs easier. For now, all I can say is I would not recommend any other eWaste recycler over this company. read more