We had a complicated double wall oven situation because of the cabinets…read more Norm and his people went above and beyond to make sure we had the best ovens and exceptional service. If you need appliances, stay clear of the big box stores and head to Buzaid Appliance in Brookfield or Danbury for personalized quality service and products!

We bought a Refrigerator and Washer from Buzaid Appliance…read more 1) The Fridge vibrates and is noisy. Also, the delivery guys didn't use pads to protect Hardwood floors. Now we have wheel marks: Awful. 2) The Washer constantly shakes then stops, just poor quality components. Never buy from these guys, look elsewhere. A pissed-off Family.

Very quick turnaround, punctual, and knowledgeable staff. I rolled the dice on repairing my…read moremicrowave and they confirmed that it would be far more expensive to make the repair than to buy a new model, so I appreciated the honesty. Recommended service...

Very responsive and timely for an appointment. Veteran owned which I like to support as a veteran…read morefamily member myself. VERY knowledgeable and walked me through everything even if the end result was to just buy a new appliance. Highly recommend!

What the hell is wrong with you people?…read more My mom was dealing with issues with her new fridge she got from this store. The fridge was condemned, and she needed a new one delivered under warranty. Something happened between Lew White and Frigidaire and Frigidaire ended up doing the delivery. While Frigidaire was there, the owner of Lew White's son, Harper, called my mom on the phone and started SCREAMING at her. She had no idea what was going on as she did not facilitate the delivery. It was so bad that the delivery guys from Frigidaire ended up calling their supervisor concerned with how loud he was screaming at my mother. She called Lew White, they said take the delivery, so she did. Then he called her and proceeded to scream at her for several minutes. Absolutely DISGUSTING. This is the VP of your company? You should be ashamed of yourselves talking to a woman like that. Harper, you're a little boy, not a man. Stop yelling at women.

I had a confrontational experience at Lew White Appliances in Brookfield CT…read more I was not wearing a mask when I entered the store and a salesmen shouted from about 20' away "can I help you?". I say " yes we . . ." and he cuts me off saying "you have to stand by the door", to which I respond "I will keep my distance". "No, you can't be breathing on other people." "I can't wear a mask." "Then you have to wait outside." Changed from waiting by the door to waiting outside. I asked "Why? Is that your business's policy?" He responded with "We don't want to sell you anything!" That is fine, I will not be buying anything from Lew White again. This is not because they have a mask requirement, but for the aggressive and derogatory treatment of a potential customer, a repeat customer.

I spoke with Americo on the phone yesterday about the issue. He was knowledgeable and caring…read more Today we went in to see him and found the new refrigerator. I love the expertise of Buzaid's and the local charm. It's a staple I'm proud to be a customer.

Great customer service at this place. Very helpful. Very interested in understanding the customer…read moreand very willing to show everything available.

It's nice to go to a store where the workers are helpful and not pushy. I'll definitely go back.read more

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor…read morerefrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home!

I had them fix my oven recently and was very satisfied. The 2 men that came were professional and…read morefriendly. The figured out exactly what was wrong and had it fixed in 15 minutes. They were reasonably priced. I would 100% use them again to fix any of my appliances!

My refrigerator was not cooling, called Econo and they send a service guy over by the name of…read moreGeorge. He took the model number and told me that it needed a new fan to get the cool air to circulate the freezer and the refrigerator and that he would be back, I was under the impression that this all would happen immediately, but nothing happened so I called the company the next day, got to speak with a woman at the place that told me, they text me about the parts needed, a fan motor and thermostat and that it would cost me $ 380.00, would take a week to order, in turn told her that besides being a lot of money all the food would be spoiled, and that is not what George told me, besides I told George that I only had a landline and email in case that you have to contact me, she then told me to call George that took me 6 calls at different times to get him on the telephone! I explained what the woman told me and in turn he was going to call her and call me back. This never happened. not getting anywhere with these people I contacted someone else, just happened that their service mechanic was in my area and would be over shortly after finishing his service call. He came and checked out the GE refrigerator, told me no problem, went to work right away, took the base cover of the freezer, a total of 4 screws ad two on the base of the top cover and in doing so got access to the fan motor, now testing, the fan motor was ok and after checked a thermostat that was clipped on the freon line and showed it was defective, replaced it and the refrigerator now working fine! (Thermostat looked like a grey candy "1.5 inch long") with a clip on it and two wires coming out of it) The person was here 45 minutes, had lots of equipment and parts neatly in his truck, charged me $ 15.00 for the part, a far cry from $380.00 and since I was 92 years old, for the service call charged me $75.00. Econo has several good ratings, but actually are scammers, their address is fake "487 Federal Road, Brookfield", I went to, there is no Econo Appliance Service there, they are located somewhere in a private neighborhood, in a private residence, tried to find them at that place and gave up! If you go on their web site it shows a flag in a field far away from Federal Road! I can see on their website that they scammed many people, and this is probably only a fraction of the complaints against this company. I.T./Newtown CT

Wish i could give zero stars…read more Purchased a very expensive range. It took 4 months to arrive (2 months later than original estimate). After paying extra for installation, the installers kinked my propane line and installed the range without a rear leg. It cost me an additional $200 to have a plumber come and fix the propane line. The leg is still MIA. The range is a lemon. It's brand new and thermostats for both ovens need to be replaced as well as the fan motor. The ovens are smaller than the floor model I was told was the exact same size and where I tested the size of my sheets/pans. The griddle doesn't heat evenly the burners are terrible. I have asked to have it replaced due to the malfunctions but keep getting the runaround from the Zemels salesman. He wants to repair and blames the manufacturer for not replacing but when i contacted the manufacturer, they tell me that is solely up to the store. I have ok'd the repair because i have been left no other choice. A brand new, high end appliance should not need replacement of three major components right out of the box. What does that say about the quality and longevity of the rest of the parts? I tried to shop local but am getting the worst customer service ever for my effort. Next time I'll stick with Home Depot or Lowe's. Certainly not worth my $6,000! It has been 7 months since I ordered this nightmare and still no resolution. Hopefully Zemels will do the right thing and take this piece of junk back and refund my money. Otherwise I'm going to have to take legal action and nobody wants that. Hoping to update this with a positive resolution.

Both Jeff T @ Jeff I are the best along with the other employees. It's a family run business. I…read morepurchased a whole kitchen set along with hood. They are knowledgeable and know their appliances. I highly recommend Zemel's. Jimmy and Ellie

Fast, accommodating and did great work. Prices were very reasonable. I would recommend them.read more

Highly recommend this team. Father Joseph and son Jonathan have serviced our freezer and ice maker…read morethe past few years. Excellent timely service and great advice from them. Very impressed with how Jonathan serviced our ice maker recently.

Owner is the one who fixes your appliance. Probably the most knowlegable in the area. The place to…read morego to if you want something fixed right the first time. Ask for pricing in advance. Some things are not worth fixing. He will tell you so. Honest but not inexpensive. I have used this business over 20 years. Still my go to service person.

The old man is a rude, miserable, unprofessional. Waited…read morealmost 2 weeks for them to "get parts in" for my dryer that they hadnt come to diagnose yet. Told receptionist specifically to inform old man that he is to pull around back as a courtesy to him so he could get to and from his truck more easily and so he wouldn't have to remove his work boots. This little appliance company is the only business I ever heard giving a 5 hour window... He came to my front door, I told him he needs to remove his dirty works boots because my toddler plays on our floors in our house. He sucked his teeth and then claimed his boots are "squeaky clean". When I told him he needed to drive around back he shook his head in disgruntlement. When I went to tell him what I had found wrong with dryer, he cut me off saying that it was in his service PO... Guess he must have missed the note telling him to drive around back... or his receptionist is just as worthless and didn't add the note after I ensured twice that she would get the message to him.