We bought a new microwave from Cory at the Brookfield location. Cory knew exactly what we needed…read moreand in 15 minutes we were done with the microwave, installation and removal at $140 less than a big box store in the area. Delivery and installation came the next day- the gentlemen were prepared to take out and install our microwave in a tricky area. and we can make popcorn again! Thank Norman, Cory and team. Deb and John Gogliettino, Danbury, CT

We had a complicated double wall oven situation because of the cabinets…read more Norm and his people went above and beyond to make sure we had the best ovens and exceptional service. If you need appliances, stay clear of the big box stores and head to Buzaid Appliance in Brookfield or Danbury for personalized quality service and products!

Joe from J&R came to service a SubZero refrigerator + Maytag Dryer. Joe was knowledgeable,…read morethorough, professional and personable. He cleaned the coils, noted mouse activities :( Frig is working ! Maytag dryer, noted the dryer vent not functioning/not safe. Gave card for dryer vent specialist. A+

They came as promised. They evaluated the problem. I challenged their conclusion to purchase a…read morecertain part as it did not make sense replacing it for the issues encountered. The part arrived and the technician came a 2nd time and realized that the error code seen and the part purchased would not solve the problem. He charged me full price for the 2nd visit and copped a bit of an attitude which really torqued me Conclusion: Lost $ 300 in poor technician skills and 1.5 weeks for purchasing new appliances. I do not recommend J&R appliance repair.

Installed new washer and dryer. Very timely in their response. Pricing was competitive. Overall, I…read morewould recommend them. I am very happy how it all went. The installation guys were excellent.

Harper White, like the last review said, is the sole issue with this company. Even just applying is…read moremade difficult. The company clearly doesn't value people, enough to start screaming at someone? Or not replacing a damaged appliance? Reconsider your choice.

A great appliance store! Professional and very knowledgeable about the products and installation…read moreprocess. Prices are competitive and the selection is very good. They go out of their wants ensure the customer is satisfied. We have bought a dishwasher and recently a washer and dryer. We are very satisfied with both the salesperson and the installers.

I spoke with Americo on the phone yesterday about the issue. He was knowledgeable and caring…read more Today we went in to see him and found the new refrigerator. I love the expertise of Buzaid's and the local charm. It's a staple I'm proud to be a customer.

I can't say enough great things about PC Richard & Son! They truly go above and beyond when it…read morecomes to both pricing and customer service. Their prices beat the competition, and their customer service is outstanding! Everyone I dealt with was knowledgeable, helpful, and genuinely committed to making sure I was happy with my purchase. It's refreshing to deal with a company that values its customers and stands behind what they sell. If you're shopping for appliances or electronics, I highly recommend PC Richard & Son. Do yourself a favor and check their prices--you'll be hard-pressed to find a better deal, and the customer service is second to none!

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor…read morerefrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home!

I had them fix my oven recently and was very satisfied. The 2 men that came were professional and…read morefriendly. The figured out exactly what was wrong and had it fixed in 15 minutes. They were reasonably priced. I would 100% use them again to fix any of my appliances!

WOULD NEVER RECOMMEND. Horrible customer service. The tech that came out was extremely rude and…read morereplaced the incorrect part on the fridge resulting in damage that has made the fridge unrepairable. They are impossible to get a hold of now, don't call back and refuse to make this right. Stay far away from them.

Both Jeff T @ Jeff I are the best along with the other employees. It's a family run business. I…read morepurchased a whole kitchen set along with hood. They are knowledgeable and know their appliances. I highly recommend Zemel's. Jimmy and Ellie

Wish i could give zero stars…read more Purchased a very expensive range. It took 4 months to arrive (2 months later than original estimate). After paying extra for installation, the installers kinked my propane line and installed the range without a rear leg. It cost me an additional $200 to have a plumber come and fix the propane line. The leg is still MIA. The range is a lemon. It's brand new and thermostats for both ovens need to be replaced as well as the fan motor. The ovens are smaller than the floor model I was told was the exact same size and where I tested the size of my sheets/pans. The griddle doesn't heat evenly the burners are terrible. I have asked to have it replaced due to the malfunctions but keep getting the runaround from the Zemels salesman. He wants to repair and blames the manufacturer for not replacing but when i contacted the manufacturer, they tell me that is solely up to the store. I have ok'd the repair because i have been left no other choice. A brand new, high end appliance should not need replacement of three major components right out of the box. What does that say about the quality and longevity of the rest of the parts? I tried to shop local but am getting the worst customer service ever for my effort. Next time I'll stick with Home Depot or Lowe's. Certainly not worth my $6,000! It has been 7 months since I ordered this nightmare and still no resolution. Hopefully Zemels will do the right thing and take this piece of junk back and refund my money. Otherwise I'm going to have to take legal action and nobody wants that. Hoping to update this with a positive resolution.

The front left burner of my Vikings cook top was mis aligned…read more The service call department has been very responsive. They have arranged technician Eric Hoetjes to come to help. Eric Hoetjes has fixed the problem and he has also cleaned the other three burners as well. Highly appreciated the service Joseph Cote and Eric Hoetjes have provided.

if I could, zero stars would be a option. Son, Jonathon shows up an hour early, unapolegtic & not…read moreinterested in even seeing the job, rude as I've ever experience, chip on his entitled young shoulder, insulting, and would never recommend if he was the last Sub-Zero repair man on the planet! He shouldn't be allowed into enter anyone's home or work w the public!

Owner is the one who fixes your appliance. Probably the most knowlegable in the area. The place to…read morego to if you want something fixed right the first time. Ask for pricing in advance. Some things are not worth fixing. He will tell you so. Honest but not inexpensive. I have used this business over 20 years. Still my go to service person.

The old man is a rude, miserable, unprofessional. Waited…read morealmost 2 weeks for them to "get parts in" for my dryer that they hadnt come to diagnose yet. Told receptionist specifically to inform old man that he is to pull around back as a courtesy to him so he could get to and from his truck more easily and so he wouldn't have to remove his work boots. This little appliance company is the only business I ever heard giving a 5 hour window... He came to my front door, I told him he needs to remove his dirty works boots because my toddler plays on our floors in our house. He sucked his teeth and then claimed his boots are "squeaky clean". When I told him he needed to drive around back he shook his head in disgruntlement. When I went to tell him what I had found wrong with dryer, he cut me off saying that it was in his service PO... Guess he must have missed the note telling him to drive around back... or his receptionist is just as worthless and didn't add the note after I ensured twice that she would get the message to him.