Have got 2 suits, 2 sports coats, and shirts. Everyone polite and professional. Occasions such as…read morefunerals you can't plan for - but on short notice they got my alterations done. Very good clothing and excellent service and alterations. Absolutely will be going back!! Mike

We had an amazing experience here. Dallas is amazing to work with. Highly recommend Dallas!read more

The clerk was very friendly she actually was the manager and helped me months ago to pick out a…read morewardrobe and I was very thankful to her for that!

They don't honor the hours they are open on their website. It's happened to me several times.read more

I had a fantastic experience at this store. The staff were super welcoming and friendly but most of…read moreall helpful. Matt greeted me from the start and helped me find the right color shoes I needed. I was looking at the hybrid shoes but after trying them out I just didn't feel ok to deadlift on them. So I thought, let me look at the running shoes but in display they only had the whiteish and pink. Then Matt says the magic words "we have them in black" which was perfect because I can actually used them for work. It took him a good 15-20mins of looking for the right size in the back but he found it and saved me an extra trip if I had order online. While waiting, the other team members kept checking in on me and even offering options to check other stores or order online and just making conversation. Overall, fantastic team and this is the store you definitely want to shop from.

I've went into this Lululemon location only a handful of times. Each time I walk in the associates…read morejust stare at me from behind the counter and not say a single word. I would walk by them multiple times and no one would offer to help. Even standing right next to them. The Lululemon stores in big cities seem to understand customer service, and always are so friendly and helpful. I'm not sure what it is about the air in the San Antonio store, or if there is major lack in training, but the selection at this location isn't even worth shopping at. I'll do my shopping online or while I'm traveling instead. :)

I made the drive up from Laredo to visit this store. They held a pair of boots for me, stretched…read morethem, and swapped the eyelets too! One stop shop which was a big deal since I had a drive ahead of me. More so however was the people. Rafael did the boot work for me and was awesome to deal with. Oak Streets and Whites are awesome, but to be able to go to a store in person and work with good people is something that makes RedWing special. Thanks again RW Military Dr San Antonio.

Update. Ok I now owe 8 pairs of redwings. Great boots and product and people. Trust me buy a pair…read more Take a look at there non work boot line.

A friend took me here today - I honestly did know places like this in TX were a thing! They had a…read moregreat boys selection which is RARE! All of the clothing was next to new and the prices for the UA and Nike brands I bought was a steal! Looking forward to bringing in all of our boys clothes to help keep their number up in the bigger kid department! They also have a great selection of shoes!!!!!! Really great store and the staff was so helpful! I asked if they had anything else and one of the workers brought out another bin to look through! If you bring in clothes - lay them flat and unfolded/off hangers Makes the process easier for them (also WASHED is always great for those buying!)

Don't sell your items here. Brought a new running stroller and car seat in to sell that was still…read morein the box unopened. Also took in some clothes all cat and jack some still with tags. They offered me $40! That was Including the stroller/car seat!!!! Wth are you crazy! No! When I said no I'll take the stroller back the told me they couldn't separate the items. Fine i'll take it all bye! Take your items somewhere else.

Madewell on its own deserves 5 stars, but this location gets another 5 on its own merit. Lauren, I…read morebelieve a manager, is fantastic. I met her when she was working at Charleston on King St and stopped in to this new location when I was in town. She helped me pick out some amazing shirts and a dress and even helped me order another one to my home when they didn't have my size in stock. I have a lot of Madewell apparel and find it to be high quality and comfortable. It's perfect for work or almost any other casual occasion. The girls who work here were so helpful and let me know what they thought of a few items I had on, giving me honest opinions. It was great because I didn't have a girlfriend to help me out and they definitely made me feel comfortable about my purchases. I highly recommend this store!

**Great customer service--until the employee discount was mentioned.**…read more I was recently in San Antonio visiting my daughter, who is stationed there in the Air Force. We stopped at Madewell while visiting a shopping plaza, and I have to say that the customer service when we first walked in was excellent. Sabrina greeted us and was extremely friendly, attentive, and helpful. The staff were all very welcoming and offered to assist us throughout our shopping experience. Sabrina even helped my other daughter find some things. The customer service was honestly top-notch. My daughter works part-time at one of Madewell's sister stores and is eligible for an employee discount. We understood that associates are expected to help themselves and clean up after themselves when making a purchase, so my daughter and I were putting things back as we tried them on. When we got to the register, my daughter mentioned that she would be using her employee discount. Sabrina immediately looked surprised and asked, **"You're an associate?"** My daughter explained where she worked, and Sabrina said she needed to get the manager. This is where the experience completely changed. **Sabrina's attitude toward us noticeably changed after she learned that my daughter was an associate.** The friendliness and helpfulness we had experienced earlier disappeared, and she appeared visibly upset. The manager came over and explained that next time my daughter needed to let them know she was an associate because associates are expected to help themselves. I completely understand having a policy regarding employee purchases. **That was not the issue. The way the situation was handled was.** What I found frustrating was that the staff had been the ones repeatedly offering to help us throughout our shopping experience. We didn't demand or expect special treatment--we accepted the assistance that was being offered to us as customers. My daughter was shopping as a customer that day, even though she happens to work for one of the sister stores. If associates are expected to identify themselves before receiving assistance, that should be communicated clearly and professionally. What didn't sit well with me was the obvious change in attitude once Sabrina learned my daughter was an associate. And this wasn't a small purchase. Even with the discount, we spent **over $700**. I even asked my daughter afterward if the employees worked on commission because I was trying to understand why there seemed to be such an issue with the staff assisting us. She told me they don't, which made the reaction even harder for me to understand. I want to be fair: **the customer service before the discount was mentioned was excellent.** Unfortunately, the interaction at the register overshadowed that experience. Policies are policies, and if my daughter should have identified herself as an associate before shopping, that's something she can certainly remember for next time. But there is a difference between explaining a policy and making a customer feel as though they have done something wrong. We came in to shop, were welcomed warmly, accepted the assistance that was offered, and spent over $700. We should have been able to leave feeling good about the experience. Instead, we left feeling uncomfortable and disappointed. **Madewell has employees who know how to provide excellent customer service. I just wish that same level of courtesy had continued after they learned my daughter was an associate.**

I tried to return 2 pairs of Levi's my wife bought 2 weeks ago. Heather the manager refused the…read morereturn due to no tags. Was totally unprofessional and had zero customer service qualities.

I called in to inquire about jeans for my son and had the pleasure of speaking with Amanda she was…read morevery patient, helpful and informative answering the questions I had. We need more People like Amanda.

Store was very clean and organized even though they get a lot of traffic. The clothes are very…read moreinexpensive and always have specials that you can sign up for and get more off. Enjoy

Always friendly just wish they had more inventory when they have door busters otherwise super nice…read morestore.. employees are helpful