I've been on a pretty extensive road trip and have made it my duty to stop at nearly every sex shop…read moreI come by to grade them. Upon stumbling onto this establishment, I personally found this to be one of the best sex shops I've encountered so far. The selection of toys was outstanding. I will say it was a little crazy with how many toys they had. The prices were very reasonable. Upon the other shops I've visited this by far has the largest selection of toys. I sometimes got lost trying to find a certain toy and I'd end up finding more of what I was looking for in the wrong place. They are very diligent in checking your ID to make sure you are of age to enter which is great! They don't discriminate either based on race, sex, or how old you looked. They will card you and it's nice to know that everyone gets the treatment. The staff is very nice. Very friendly. They will ask you if you need help and if not they'll leave you to your lonesome. Sometimes a different employee would ask you if you needed help and it isn't there fault as they are looking to help better the customer experience and make your purchase worth it. The store is very clean. A lot of clean organization and no dirt or bugs to worry about. Special shout-out to Rachel. As I was checking out she got excited and was very encouraging, friendly, and made me feel better about myself with purchasing some rather embarrassing items. Such a wonderful display of customer service in an area that is considered taboo to most. Rachel really made the experience all the more better. If I could give it 8/5 stars I would.

Most of the staff is extremely rude in this store and follow you around as if you are stealing, in…read morespite of you not being able to bring in a purse or bags. My purse was clear by the way - not because I wascoming there, but because I am always at sporting events and carry a clear bag. The fat guy at the door say it didn't matter. I didn't fuss. I came back in to shop for a gift. I went there on a Friday night and they had at least 10 people between being on the floor and working the register. Guests came and left, but they were highly overstaffed for the amount of traffic in the store. The staff follows you even after you make a purchase to make sure that you are leaving! The store has a lot of items, which can be overwhelming, especially if you are new there, so if someone says they are just looking and they'll let you know if they have questions - they probably mean it! They made me feel very uncomfortable following me and staring every time I touched something. The fat guy at the door is altogether rude and that's no way to begin a visit. There were a few exceptions to 1 or 2 acceptable attitudes, but this place is run like the county jail!

Plenty of parking, excellent sex products, reasonably priced, numerous popper brands. Plenty of all…read morekinds of dvds. Video booths have no glory holes that I found, but were very clean. Theater seats about 30, older clientele, 8 to 10 in theater but no action whatsoever which was very disappointing if you wanted to help someone to get off or wanting help getting myself off. Oh will try again. Was at the store around 2 pm.

There's a good variety of different types of adult toys and the services are helpful …read more The prices are usually reasonable especially the cds

Clarissa is always awesome and super helpful. My girlfriend and I love this store and always feel…read morewelcome

What a wonderful establishment with a great selection, and a very knowledgeable employee to not…read moreonly answer questions, but has a thorough knowledge of products. Terrific experience! God Bless & Merry Christmas

There were 20 minutes left until closing, so we thought we would pop in on the way home and see…read morewhat was new! Always find something neat here for a reasonable price point. We were quickly informed they were about to close. We were also immediately told that there's a sign right on the door and they don't allow "bags". I offered to leave my purse at the counter as my wallet was in my cute little "bag." She said I could leave it IN the car & bring my wallet back inside, but I wasn't about to leave my purse in the car for a potential break-in in a parking lot packed full of cars due to the surrounding businesses... We've never had a problem here before, but will definitely not be returning to THIS definitely BAD Kitty location...

We need some last minute "dance wear" for our vacation when the one we brought didn't get the job…read moredone. Wendy was so helpful! What a wonderful adult souvenir shop! Super close to downtown!

They are highly skilled at finding the right size within their selection. Narrowing down my options…read morewas the hardest part, because everything made me look and feel great. I didn't walk out with the same size on each label, but they all fit me perfectly.

Beautiful store but extremely expensive. So many pretty items...none that were affordable to us…read moregals in our 20s. When we asked why the item we were interested in was so expensive (a generic navy blue sleep set priced at upwards of $300), the woman working informed us it was imported from France. This didn't really explain the price to us. When we asked if the fabric was special or something, there was not additional info. So we left. Great if you have money!

The customer service was attentive. The sales associate advised me of all promotions and offered to…read moreassist me shortly after I entered the store. She was very good about offering ongoing assistance with locating sizes while I was shopping. The store was very neatly organized and seemed well stocked with all of the normal intimate apparel items as well as lotions, body sprays and even a small selection of coordinating athletic apparel. The line to checkout was very short and the cashier was equally courteous.

I asked for help when I walked in the store expecting to purchase multiple items. The employee…read morepointed to where the items could be found and left. The workers were more interest in talking to each other then helping me. I got so frustrated I just left with nothing.

Great customer service. They really make you feel at home and are quite helpful!…read more Such a great selection for all price brackets. Fun clearances section and deals to boot!

I went in on October 13th during the redemption period of torrid cash. I had 7 to use, a birthday…read morereward and another reward on my account. In store I only wanted to purchase a pair of jeans which was $45.17 after the use of one of the torrid cash. Separate from the instore purchase I was "supposed" to make and online order that was going to be shipped to my apartment here in Charleston. But I told the store manager that because previously I had issues with my address on file (I recently moved from Atlantic city, and prior to that was from Delaware) I was not sure which address was on file. She ASSURED me that it would be fine and the purchase would go through. So she rang up my in store purchase first which went through perfectly then the online one which did not go through due to an address issue. So she had me try MULTIPLE TIMES! Until my torrid credit card (which at the time did not have a balance, which also had a 900 credit limit) declined. The store manager asked if I was sure I had money on my card. Which was very unprofessional. At that time I checked the balance on my card to see all the pending transactions. So she asked if I had a different form of payment for the online. I asked if there was anyway to avoid this if we could just have my online items shipped to the store. She said no because everything was already in the system as ship to home. So she took a gift card and loaded $79.39 onto it and I used my personal credit card and the payment went through immediately onto the gift card. Once the money was on the gift card she tried to use it and the gift card kept saying inactive. So she called help desk and she told me that they said she had to figure out the issue on her own. Which in my opinion was weird. Also where is my money? She then called someone else to help which I am not sure then sent an email. Nothing ever happened on the 13th. So I walked out with only a pair of jeans and my missing almost $80. She took down my information kept the inactive gift card and told me to stop in the next day and speak to Brionna her ASM. When I stopped in the next day and spoke to Brionna she had no idea what was going on and the store manager wasn't even there. Thankfully Adelle was there and has walked in on the backend of everything happening. They had to retrace the steps from the previous day. When they reached out to the store manager she told Brionna that she had given ME the inactive gift card which makes 0 sense because it's inactive and doesn't work!!! So again they couldn't do anything they took down my information for the second time and told me they would email someone and get back to me. On the 23th of October I stopped back in because I still hadn't heard anything and Brionna and Adelle were in and immediately Brinna called the DM and got the authorization to give me my money back. Even though the experience was AWFUL I appreciate workers like Brianna and Adelle. They were able to make the experience less awful. I still haven't heard anything from the store manager and haven't seen her since the 13th.

Incredibly overpriced, but for the most part, their massive inventory of items to chose from makes…read moreit a fun and inspiring experience

Employees were helpful and knowledgeable about the products that they had for sale. Great…read moreexperience in there...

Great selection and the service is always really good. Lots of designer clothes and shoes. Love the…read moreshoe department the best! The prices are a little high, but that's to be expected because of the designer brands.

Great service by Mr. Lindler in the men's suit department. He made sure to listen and delivered…read moreexactly what was needed. A very pleasant man! If I know of anyone needing a suit, I'd definitely recommend Dillard's with Mr. Lindler.

Worst customer service ever! I purchased a bra here not even 2 months in and the back hook broke so…read moreit's not wearable. I called the store and the girl on the phone told me they can do an even exchange. When I got there another girl at the register today with black hair told me she can't do that unless it was 30 days. So if it's a manufacture problem they don't care, it needs to be 30 days. That's insane I will never purchase from VS again. I was a long time customer but not after this! To purchase a bra and then not being able to use it after 2 months is insane!

I haven't been in this location in a while. The entire layout of the store has been changed and I…read morelove it! This store is on the smaller side. Everything is organized. The lingerie and sportswear are near the front of the store. The Pink collection, which is geared towards teens and college students, is located in the back. I didn't see any associates on the floor. When I made my way to the back of the store, I saw three associates standing by the register chit chatting. They tend to have great promotions from time to time.