The staff is amazing , caring and cheerful! The community is…read moresurrounded by greenery. It is advertised as independent living. There are a plethora of walkers and wheelchairs. There are many activities special and regular ones. There is a nice sized indoor swimming and exercise pool.

I am a current resident at the Fairwinds. If you are looking for an independent living environment,…read morethen the Fairwinds is a really good candidate. The front desk, restaurant and bistro, housekeeping, fitness, laundry, etc. staff are really excellent. They are friendly, helpful and kind. If you require assisted living, go elsewhere! The Health and Wellness organization is a sad joke. There are no permanent nurses. The CNAs can't make decisions on their own. The leader is lousy. The organization has been a revolving door for years. My needs have recently increased and I now require assisted living services. I am both frustrated and frightened. I am looking for a new place to move my wife and I. Like many communities they emphasize their ability to scale services as residents' needs increase. Don't believe them!

I'm disappointed that many of the other reviewers leave one-paragraph anecdotes and fail to give a…read morecomplete picture. Worse, Yelp seems to arbitrarily choose which reviews contribute to the rating and which don't. I'll take the risk and actually attempt a complete review. First, some context. There are two distinct portions of this facility to consider, with distinct amenities/features and depending on where your loved one needs to be you should evaluate them separately. The upper two floors are independent and/or assisted living facilities. The lower floor is a memory care facility. My mother moved in to the Memory Care facility after we considered many other options. From a value perspective, this was hands down the best option. I visited at multiple different times during the day and interacted with most of the staff there, and every single one of them was an outstanding, patient professional doing their best. As others have noted, for patients who should not be left alone (for safety reasons, like frequent falls) they are frequently together in an "activity room" where the smaller number of staff is capable of watching them. However, what other reviewers have NOT noted is that this is part of dementia care, establishing routines. They are not "left unattended". In my case, I knew my mother would feel more comfortable in her own room surrounded by her own things, and paid extra for someone to come just sit with her. The savings over other facilities enabled me to afford this; you just have to set your expectations on what a facility is able to do. During my frequent visits I also chatted with many of the "upstairs" residents. These were frequently well-educated people... retired aerospace engineers from Boeing. Senior management at tech companies. Master's degrees. Doctorates. They knew value and they moved here from other facilities and were happy with their choices. Sure, not everything was perfect here but they knew that, and still considered it better than other places they'd come from. Now, the reason this is 4 stars instead of 5, is that despite being full of great staff, there simply aren't enough of them. Maintenance requests have a multiple-week backlog (unless it's an emergency). It took over 3 weeks just to get a cable box/tv hookup. They need more maintenance staff. While there's always someone on call at the front desk, typically they can only write something down and call/email someone else. There's supposed to be an on-call manager every day but it frequently took me over an hour to get in contact with them. Communicating by trying to actually meet someone was rare; I got the best response via email. That's not how it should be. Not everything was perfect at Overlake Terrace, but I still think it was better than any other alternative I considered and would choose to go there again -- and would recommend it over many specific alternative places I visited. Is it the best? Probably not. Is it the best value, and flexible enough for you to translate your savings into customized care for your loved one? Absolutely.

father was in memory care. I augmented his care 3 times or more per week. Witnessed Inadequate…read morestaffing, clients often wandering or alone or left in room with curtains closed . Meals just left on table in room if client not brought dining area. My dad had meds missed twice . Inadequate support bars in bathroom high risk falls . dad broke hip and neighbor broke hip due to falls two weeks apart in bathroom. high staff turn over. high management turnover. Witnessed inadequate staff skills to handle dementia patients . very poor " care". seems like people just waiting to die .!

This is the kind of living in downtown Bellevue I'd love have, from the valet team to the chef,…read moreservers, and management, the service was flawless. You can just feel how well the residents are cared for here--it's the kind of place anyone would be lucky to call home. I couldn't resist snapping the gorgeous views and the chef's spread for our group of CFOs... trust me, it tasted even better than it looked!

Absolutely wonderful facility!…read more Did some extensive research on options for Gma about a year before she moved in, June of 2025. Wanted a quality place where she would feel at home and be able to make friends and socialize and stay busy. The Executive Director, Madelyn, is absolutely fabulous to work with, you can tell she really cares about the residents and has a passion for what she does. The support staff and activities team are all so welcoming, smiley and overall great to be around and provide a very warm and welcoming vibe for residents and visitors! We did some extensive research into assisted living facilities and this was by far my #1 choice for reasons I will list below: 1. The amenities - activities galore and always changing, well thought out and the activities staff are friendly and are proficient in social engagement for the elderly and cognitively impaired. They do a good job of offering lots of engagement opportunities for residents. 1.a. - Addtl ammenitites - attached bistro that is open to the public, resident key required for entry from bistro into the facility. Nice for a little change of scenery 1. b. - Addtl - salon on site! Addtl fee, but there is a hair salon ON SITE ... I believe they might do nails as well but not sure... but this is SO convenient for those that don't drive and don't want to hassle with booking the resident shuttle LOVE LOVE This! & it's right off the entry way so it has a nice window view to the street 1. c. - Addtl - shuttle! The resident shuttle can be booked to take vehicle-less residents to their doctors appointments, or any other places within a 5 mile radius that they need to go! They typically have a weekly grocery trip on the activities calendar as well, so there's a pre-planned trip that everyone can go on for any grocery needs. 2. The facitity itself - always clean, very beautifully decorated, love the small touches of real flowers on the lunch tables when they have them as well as holiday decor, little snack and treats in the lounging area with some fresh water, apples and cookies, great layout of the facility, good location with a decent flat walkway right out front that residents can go for easy walks. Elavators with key required access to go to up resident floors. Location is RIGHT down the street from Overlake hospital, which is convenient, we did have to go there one evening when gma was having dizziness and vomiting and it only took a few minutes to get there. VERY convenient for healthcare reasons. 2. a Rooms - rooms are somewhat small but are perfect size for one or two people that are mostly going to be out and about in the facility the majority of the day. Each room has decent views so that is very nice (we looked at several different options of rooms before choosing). The bathrooms are large and perfect for safety for the age range of target residents. Linens and house keeping are provided once a week!!! Yay!!! 3. Care & safety - The assisted staff bring meds in the AM and they do nightly safety check rounds, call button lanyard for each resident and emergency safety pulls in each restroom in the facility and in each private resident restroom. RN on staff with 24/7 staff on site who can call the on-call RN if needed. Concierge staffed desk during the open hours of the facility, which is so nice there's always someone monitoring who is coming in, check in required with name badge. Resident key required for elavators up to floors! 4. Food & dining - the food is excellent and a well thought out rotating menu. Some of the same, regular items available, but always a new highlighted daily menu with new and exciting items. The food is clearly quality and cooked well, they didn't hire just anyone, the chef is a real chef! The dining room is open access all day from AM until dinner time, I think they close up at 6pm. 5. Staff - how the facility chooses their staff and what type of staff they have on site says a lot. All the staff during my visit seems welcoming, pleasant, smiling, helpful and overall enjoyed being at their jobs. The long term care sector can be one that is overlooked and underserved and we were not going to choose a place that hires people that don't want to be at their jobs because caring for loved ones is a very important role and this was a huge factor for us as well. 6. Price - price is expensive but honestly is similar to other facilities yet far exceeds in value above and beyond the others that we looked at. We visited this place about a year prior to moving Gma in, they allowed us to come for a complementary lunch and activity to get a feel and be shown around and all that. Mom and I visited, did the tour and looked at rooms and a later date I brought Gma for lunch and an activity. I was very pleased with the experience and recently visited Gma in Oct of 2025, a few months after she moved in, for about a week and a half. The experience was nothing less than the prior visit! A+++ would HIGHLY recommend!

It has been a month since my sister moved in to Island House. I continue to be impressed by…read moreEVERYONE who works there. Cara, Sandra, Bonnie, Wilson, Juliet and Shamus have all exceeded my expectations with the consistently high level of service they provide to us and to the entire community there. Can I give everyone six stars? Island House is ALL heart. My sister is so happy. She says the food is great and everyone has been so friendly and welcoming. We could not be happier with our choice for Island House as her new home. Thanks! Ann L.

Island House is amazing comfort and support. New friends are easy to make. Group activities keep…read moreyou busy. Food makes you happy and is very satisfying and our Chef Adams is amazing. Sandra (Business Office Manager) is always available and happy to help with any needs you might have. Wilson (Executive Director) is handy, helpful & happy. He makes sure everyone feels at home and his door is always open. Agnes is one of the caregivers here and she is so helpful. Katherine is easy going and exceptional housekeeper/server and is very wonderful to have here. The location of this facility is very convenient. Adam here works for Activities and drives me to my appointments and is very helpful at reminding me about my rides. Ayzhiel works at the front desk and is very supportive and corporative. She is so sweet and her accessibility will provide you with the comfort and support you need. Island House overall is a great place to be!

This is not your 'usual' Retirement place. This is a resort to retire to! Jamie Winter and staff go…read morebeyond expectations. My parents because of COVID 19 restrictions had to celebrate their 60+ anniversary in their room. They went out of their way to safely make them feel like a KING and QUEEN. I am truly confident in their saftey precautions and rules that my parents are in the BEST hands possible. My Parents? They too are blessed and tell me.." They know what they are doing, and we will follow what they have to say". Covid 19 has changed everyone's life. Being safe and still having g a fantastic living facility is what Bellitini has given my Parents. If there were 10 stars I'd rate them that. Thank you Bellitini, we truly appreciate all you do!!

The Bella teeny is the kind of place you wish you could retire to with access to a five star city…read morecleaner clean food and a private executive Towncar to take you pretty much anywhere you want to go on demand. This is not the place you want to go to if you need 24 hour medical attention visa vi dementia ward type care but if you do need a round the clock care taker they offer that as well. If you want to maintain a sense of executive ownership of your own transportation they have private valet included as well as to restaurants for food and transportation that simply tailored to your desires. The staff checks in with you every day and there are constant intercommunity activities as well as be able to schedule your own Uber black style private town car for transportation pretty much anywhere in Bellevue. There is also a weekly transportation trips into Seattle up to Everett and up to Kirkland if you want to make a weekly Costco trip for normal supplies. The staff here is pretty much specifically instructed to dote on you and spoil you and help you out with things and that is so nice to see the facility that really looks to serve its residents individual needs. Full disclosure I am one of the weekend drivers at this facility and I've taken people to dozens of different kinds of locations and we're really there to serve the residence. I'm super happy to work here part time for a company that solves transportation needs for the Belletini residents and staff.

Just want to say we love Marymoor our Dad has been there 3 years and they take great care of him…read morestaff is awesome and professional and they care deeply about their patients staff is always smiling and cheerful. Building is very clean and well decorated. I come over to visit my Dad every 3 weeks for a nite and they take wonderful care of me and any of our family Special shout out to all the staff who wrk so hard and have tons of patience with my Dad! Special shout out To Otto and Katie they run a smooth caring facility and we love u guys! See u in 3 weeks! Barb M,Genes Daughter keep up the great Care u guys!

I moved my Mom who is suffering with dementia to Aegis at Marymoor this past summer. I choose this…read morefacility because of its location, their philosophy on memory care, cleanliness, decor, and the staff. The decision to move my Mom from out of state out of her home into a facility was very difficult especially with her condition. Peter, the manager, along with many other staff members have bent over backwards to support me and my Mom through this process. I have relied heavily on their expertise and kindness. I have been so impressed with how hard the staff works to do what they can to help my Mom adjust and live in peace and comfort. Any concerns I have are always addressed with respect, kindness, and support. I visit my Mom several times a week and consistently find the staff working to create the best situation possible for my Mom. I feel so much gratitude for the staff and that my Mom has landed in such a good place!

My overall impression of Timber ridge and entire facility has been extremely positive. One of the…read moreindividual I had pleasure meeting with is Danica Denny. I first met her while caring for a mutual senior client and later had the opportunity to work alongside her during wellness event for residents at Briarwood. What stood out to me immediately was her calm, caring and attentive presence. She listens carefully, responds thoughtfully, and genuinely cares about the residents and their experience. During our event, I watched her patiently speaking with each resident,making sure everyone is comfortable, welcome and supported. Professionally, communication with Danica has always been prompt, clear and detail oriented. She has a natural ability to lead with both professionalism and compassion. It has been a pleasure working with her and I deeply appreciate the care and dedication she brings to the people around her.

I don't recommend working for this company they support discrimination of their employees and their…read moreemployees lying to cover their bad ways. Anyone in a leadership role can't be trusted and even when you think they have your back they will gladly stab you in the back. I have also meet people who have moved their loved ones into the facility and regretted it and wish they could get them out but due to the contracts they are unable to get their loved ones out of the facility.

My mother-in-law lives there and Merrill Gardens catered and held her husband's celebration of…read morelife. The entire event was amazing and so well done. The only complaint I have is that there is no designated parking for visitors.

Such kind, thoughtful and nurturing care for both residents and their families. We were made to…read morefeel welcome and at home the minute we walked in the door. Every member of the staff was extremely flexible, accommodating and communicative from the application process to move-in and beyond. My MIL loves it there. We've had meals several times in the restaurant, and the food really is restaurant quality. Her one bedroom apartment is well-appointed, clean, cozy, has ample storage & closet space, and even has its own washer & dryer. The staff knows every resident's name, and I watch as they make important personal connections every day. Safety is paramount, requiring each resident to push a "check-in" button located in each apartment, between 5am-9am. If the resident does not check-in, the staff immediately checks on them.