Where do I begin …read more.. We are so thankful for this wonderful brand-new community. Without a doubt this is an impressive five-star facility. We moved my Mother-in-Law (MIL) Trudy to Aegis Gardens mid-February. I cannot express how impressed we are with the facility and staff. From the first moment we walked through the door the management and staff has been supportive, caring and compassionate. They have gone above and beyond to make sure my MIL feels welcome and cared for. They treat her like family. It's obvious that the devoted management and staff genuinely care for the residents (and family). This facility was built with the residents in mind. They offer so many amenities such as on-site beauty and nail salon, movie theater, koi pond, indoor water fountain, swimming pool, workout room, tea rooms, barbershop, game room with actual slot machines (no you can't win money but you can win prizes), lounge with a lake view. Daily resident trash pickup. Resident outings, exercise classes, etc. Tenants also receive toilet paper, paper towels and soap. The list of amenities goes on and on. Aegis Gardens also provides outstanding culinary offerings! Meals are prepared by their Chef who offers Asian cuisine as well as made to order, cheeseburgers, sandwiches, fish and chips, etc. They also have a noodle bar. Coffee, tea and snacks are available during the day. The decor throughout the facility reflects an opulent Asian theme. Aegis members flew to China and handpicked the wall coverings, beautiful artwork, wall dividers, furniture etc. and had it shipped to Aegis Gardens. They also have multiple flat screen LCD's hanging on the walls that show activities and residents enjoying the activities. They also won a well-deserved prestigious National Award for Best Architecture and Design in the senior living category. They offer studios to 2-bedroom apartments. Some of the apartments have beautiful lake views. There are safety rails outside the apartments. Their attention to detail is phenomenal. They even offer perks to family members such as: the use of motorized bikes to explore the nearby trails and parks, monthly family meetings, wellness profile emails (basically this is a report that tracks activities and a general assessment of the resident and it's sent to family members), attend lecture series, family movie matinees and classes with residents. The feeling I have when I walk through the door is not of an assisted living facility but the atmosphere you would feel at an upscale 5-star hotel. The environment is positive, and the residents seem very happy and content. Although Aegis Gardens emphasis is on the Asian community every nationality is welcome. If you or your love one is looking for a place to call home I highly recommend Aegis Gardens. Thanks to Meng, Ellie and Morgan, for your help with the orientation and move-in process! Thanks also to Nicki, Nancy, Margaret, Chris and the rest of the staff for all that you do. Thanks to everyone for making this place special. -David and Susan

Our Dad stayed here for just under a year before passing. He was very happy with the care and…read morecompassion given him during his time here. The only issue he had was the food which he was always critical of even at the restaurants we went to. In reading some of the other reviews I think Aegis has improved much since those reviews. They adjusted the billing when we brought up a service we didn't need anymore. The only increase is the new year rate adjustment which is normal. They were quick to call when Dad had a fall and told us he's OK. Then when he needed to be transported to the hospital they called and told us where he was being taken to and why. Considering the number of residences the response time when summoned can be long considering the situation. Dad did complain about that a few times he had to push his help button. Overall the facility is first class. Lots of daily group activities to keep the residents engaged including special events to celebrate holidays. Volunteer groups entertain the residents with ethnic dances, sing a-longs, etc. First Thursday family events are always fun and residents get to meet and get to know other family members. Staff has always been friendly, patient, and helpful. They recognize us when we visit and engage in conversation telling us about Dad's days. Even the residents remember us and when they hadn't seen Dad for a day or so they would ask us how he's doing. So it's a very good social environment with residents looking out for each other as well. I would rate them excellent but for Dad's couple of complaints. Keep up the good work at Aegis.

We were looking for a home for my mother who could handle her care with hospice services. Eugen…read morepatiently answered questions and helped our family through the process. The home is clean and the staff are very caring and professional. I highly recommend Valley Senior Care.

"Fire, Flood or Blood" was the comment made to us when attempting to get our apartment door key…read morereplaced or fixed to work properly. The keys issued us can unlock the door, but trying to lock the door is another issue. There are times we've spent 5+ minutes jiggling our keys trying to lock our door. As far as we're concerned being unable to lock our door IS a safety issue for us and any other retiree living in the complex. When we first moved into the apartment we paid the first month's rent. Included in the rent is cable TV/Internet and we were told the service would be connected. It took nearly two (2) weeks to get the service. Initially the cable provider told us we couldn't get the service under our name as the previous renters name was still on the contract. When we brought the matter up to management they stated we needed to call the provider. We explained to management we had already called the cable provider and were told complex management needed to remove the persons name from the account before we could put our name on the contract. Yet another example of the right hand not knowing what the left hand is doing, or simply deflecting the problem. We've experienced living at several apartment complexes and the common theme is management takes little responsibility for their position. Problems or repair requests are made, but there's never any follow up as to what actions are being taken or when problems or repair requests are to be addressed (fixed), leaving the report in limbo and the tenant never knowing what actions are being taken or when to expect a fix. It is management's responsibility to keep tenants informed. Doubt raises concerns, confusion, unhappy tenants and lengthy (bad) reviews on Yelp!

Terrible care haven't been informed of having a medical condition and was not treated nor informed…read moreof it happening until an entire week later not only that but haven't received antibiotics or a call from the office regarding new cases of infection I've already filed a complaint, im not sure if this is systematic because mistakes like this don't happen do not come here if you are a person of color or period the front desk is nice but the people within are not organized and do not prioritize patient information or at least with me information and medication is lacked and is a form of negligence

I see Dr. Drimmer in the dermatology office. As a new patient I appreciate that he accepts my…read moreinsurance and got me in quickly for a skin cancer screening. Due to my history of Melanoma he took one mole for biopsy and I had the results in a week. Thank you for giving great care.

Rob Young, CSA is an outstanding senior advisor/referral specialist! Not only did he help me as a…read moresenior in finding a new place to live in a senior independent living situation but guided me step-by-step in the process! His vast knowledge regarding senior care is to be commended! WIth your kindness, patience, you truly made the journey easier! Thank you, Maureen M.

Rob from Oasis was amazing. He responded to my inquiry right away. He listened to my situation and…read morewas reassuring. From there he gave me recommendations and further descriptions of their services. I would highly encourage anyone dealing with elder care issues to give Oasis a call.

Dont work with them they hung up on me trying to get service for my grandmother, the lady was rude…read moreand didn't want to hear me out

If you are reading this, you may be standing on the precipice of a new reality that is daunting…read morespiritually, emotionally, and financially. My father went from going to the gym regularly to requiring total care in the span of a month. 'Long term care' and 'adult family home' were words I (and those around me) had never heard before, and now I was faced with making multiple incredibly high-stakes decisions with very little time and knowledge. My wife (all hail!) found Maria's # while researching online and I gave her a call not knowing what to expect. I got off that call and was stunned. Could it be? Someone who comprehends our plight! Someone who has meaningful answers, suggestions, and engages in a way that is so sincere and thoughtful (in stark contrast to the hospital's resources). Long story short, Maria has been our go-to resource for navigating this challenging journey, from AFH sourcing, selection/placement, post-placement and everything in between. A Yelp review cannot do her justice. Please call her if you need someone to bring clarity in uncertain times. Thank you Maria!

I am a hospice volunteer and have been in many facilities. Bonney Lake Comfort Care is at the top…read moreof the list! The home is always very clean, the residents are always happy, well taken care of -- great food - the staff truly care about each resident. Thank you!

When you arrive at this facility, you are greeted by the most professional and friendly…read moreowners/staff. It feels like home the minute you walk in. It is not an easy decision to make for your loved ones, however this facility will meet all your needs. Everyone here knows how to help your loved one and accommodate your family/friends who come to visit. This maybe the hardest decision we all have to make in life, however it's easy when you have such a great place to have your loved ones taken care of.

Family Best Care sent me a caregiver they knew had issues. She ended up putting her hands on me and…read moreacting out in a variety of ways after they warned her that she needed to improve her behavior. I was so traumatized by this that I opted to go without care for a period of time. I covered all of this with the office manager who was very supportive and reassuring. ...Until I tried to go back. The office manager's phone was on permanent voicemail requesting that I call an alternate number, at which point I was told I had to jump through hoops. When I questioned this, I was told, very coldly, that it was "company policy." Shabby, shoddy, unprofessional treatment.

Abigael has been a fantastic resource for direction and care for our family. I'm very happy to…read morerefer her to anyone that is needing care for an older family member, post pregnancy care, or help after an operation.