I've taken my elderly mother here 3 times and have always had great service and no waiting. I'm…read moresorry to hear others haven't experienced such service.

I absolutely LOVE this place. Everyone, nurses staff and doctors are so kind! I must say Dr Lisa is…read moremy favorite. She is as sweet and kind as she is gorgeous! She listens and takes her time with us. Thank GOD for this place and the people who work there. I LOVE you Dr Lisa more!

If you like waiting,rude staff,unclear instructions,then you'll love this place. If you still…read moredecide to come here,and fall victim to your bad choice of selecting here feel free to add to my review.

front desk lady sat on her phone and would not help me. I wasnt seen til 30 minutes after my…read moreappointment. overall a mess and well not be returning

My wife had surgery recently @ Lutheran General. After her surgery she was admitted to SICC this…read moreis a 6-bed unit that provides nursing care to wide scope of surgical and trauma intermediate care patients before they either go into a normal hospital patient room or are released. She was in this unit for just over 3 days after her surgery. The level of care in this unit is very impressive. I would like to especially note William & Doreen both were very hands on checking in my wife while she went through the recovery proce William, Doreen,

Unprofessional & Intimidating ER Experience with Nursing Supervisor Rita…read more Took my 85-year-old mother to the ER on February 3, 2026, for severe abdominal pain (ileus) and back pain (T11 compression fracture on CT). Medical workup was adequate. Nursing care was disgraceful. Two different staff members told us the vacuum/suction machine could help with both urine and stool under bed rest. When my mother--in extreme pain (8-9/10), urgency, and distress--couldn't use the bedpan, they suddenly said only bedpan allowed and completely ignored her suffering and cardiac history. I questioned the flip-flop. Nursing Supervisor Rita called four security guards on me, demanded I delete the recording or leave. After security left and we were moved, she sarcastically asked a second time if I was going to record her again. This was dismissive, intimidating, and completely unprofessional. Hospitals need to be held accountable when supervisors treat vulnerable elderly patients and their advocates this way. Posting publicly so others know what they're walking into.

Check in was fast and the wait time to be seen was short. Test results sent to my doctor and she…read moreput in a prescription request to Walgreens the same day.

My personal feeling is that you are placing your health and well-being in jeopardy by using this…read morefacility. I have been there on two separate occasions, I found the nurses, and nurse practitioners to be accommodating but the protocols are unacceptable. I left a message at the location, I was seen at to arrange a call back I was under the impression that I would receive a call after the provider finished with the next patient. When I didn't hear back, I called the telephone number listed on Google. You speak with a robot by the name of Amelia who asks a series of questions to send you to the right location. I was referred to an incorrect location multiple times it was a Saturday and I knew I was running out of time if I was going to reach someone. I told the girl no matter how many times I dialed I was consistently referred to the wrong location. She said she couldn't help me. I said do I drive there to get someone to talk to me and she said that was an alternative. So I drove there, at which time the young lady at the reception desk didn't seem particularly interested in my problem. She accused me of yelling when in fact, I was simply angry and I told her I'm not yelling. I'm just angry at which time I began whispering. I am an 81 year -old stroke patient who has to use a walker. She told me to sit down. She was rude, condescending, and not the least bit interested in making me feel better. She was defensive and responsible for involving someone else sitting in the reception area in our conversation. A five-year-old child would have known enough to not have the conversation in an open reception area. I asked to speak to the building supervisor at which time she put me on the phone in the reception area with the supervisor. Once again, everyone in the reception area heard what was going on. The receptionist humiliated me, and exacerbated a sensitive situation . I would never put myself or a family member in that situation ever again. This is a caution to anyone using this urgent care center.

Arrived about 8:45 am, no one else here. Polite receptionist checked me in then had me register via…read morephone, which I personally do not like. After completing it at 8:52 am, I saw my spot in line: #5, estimated visit time 10:06 am. One hour, fourteen minutes of waiting in an empty waiting room. They do have a screen showing your place in line and the online app gives you this, too. Receptionist was excellent. Nurse was good except she did some tests that seemed completely unrelated to Dr Rod had excellent interpersonal skills/bedside manner. I actually got seen 22 minutes earlier than the original projection. I drove a mile past NCH immediate care to get here because of its bad reviews and I am so glad I drove the extra mile! Exam rooms are very clean, look new too. Plenty of space and extra seats for parents that bring kids.

Quick service and quick diagnosis of my spider bite. At least it wasn't flesh eating bacteria. I…read moredidn't have to make an appointment, either. I just walked in.

I Came for a pre employment screening I was told it would…read moretake a hour from start to finish this is not urgent care at the other care placthey have wait times on the monitors and actually work quickly it's been one hour I've been checked in Plus I was told i needed an appointment it looks like they take walk ins I hate waiting for long period of time I had planned my day to be here for a hour my mistake This place isn't like the other urgent care places they aren't organized seems like I've been waiting longer than the time

I took my mom to podiatrist dr. Hyim J Baronofsky he was the most horrible doctor i met my mom is…read more77 years old with diabetes he took out a cutter from the drawer not sanitized and took a hang nail that my mom was screaming and put badge on and I had to literally carry mom out to car he had no compassion or doctor skills I advise NCH to let go of this doctor he is garbage I had to come home and put porxide and clean the wound I advised her primary doctor to not ever recommend patient to this doctor he is lucky my mom did not get infection because of him then you would have seen the biggest lawsuit ever he told me so rudely if she bleeds to take her to the hospital I wanted to tell him how I felt but they would have took me in handcuffs I will file a complaint with the better bussiness bureau about this doctor he needs his license revoked or fired and I spoke to other different patients that don't speak English they told me the same they quit going to him after the first time. NCH YOU NEED TO INVESTIGATE THIS DOCTOR I MY MOM AND HUSBAND HAVE BEEN PATIENTS OF NCH AND NEVER SEEN THIS TYPE OF DOCTOR WORK FOR YOU GUYS.

I'm not sure how experienced some of the staff are. I had the lady checking my pulse with her thumb…read moreand you're not supposed to be checking your pulse of thumb because your thumb has his own pulse so that kind of had me thinking what's going to be happening here. They seem to not have a extra large blood pressure cuff, which can make blood pressure readings off if you're a bigger person. the woman at the front desk front desk was really nice and helpful.

Do not expect to see a physician when you go there, the sign on the building "Physicians Immediate…read moreCare" is a lie - there was no physicians on premises when I came there, only nurse practitioner. Gentleman at reception was very nice, polite and courteous, but the rest of the staff I encountered were arrogant and pushy. I left there after I was told that I won't be able to see a physician, and I have to explain all my complex medical problems to a nurse, and rely on her experience and education. Go there on your own risk and don't expect much.

Never a fun time if you need to visit an immediate care center, but other than feeling poorly my…read morevisit here was worthwhile. The reception staff were friendly; however, they/the office had me do a test that was absolutely not necessary and though I didn't ask questions about it I was in a lot of pain and didn't even really think about it. They really need to move to a model where they are telling you why they want or need a particular test so that you can refuse if you want. Generally I would not opt out of a test, but this one was truly superfluous, and worth removing one star. The doctor I saw was excellent. She listened to my concerns and her exam did not feel perfunctory or rushed. She provided a prescription for immediate relief as well as a referral for PT and I've been undergoing treatment since. The waiting room was reasonably sized and comfortable, and I'm not sure if it was the day or time of day but there were only a couple other people there. The parking lot is huge, but this is kind of an outpatient medical center; in addition to the immediate care clinic there are offices, oncology services, and other specialists to be found here.

They are great with walk-ins and I was lucky today, no one else waiting for an appointment. They…read moreare really good at quality care and I've had nothing but good experiences here. The receptionist, the nurses and doctors here are top notch and you can expect nothing but superior service. One good tip that the receptionist gave me was to not come when they first open. She's like, people think that if you get there early, it won't be busy. That's totally the opposite and they are usually less busy late afternoon to really evening.

I could write a novel on my bad experiences with this office, so I'm going to save everyone the…read morepain and I'll stick to bullet points. I will give them credit though, they have completely mechanized the health care experience. Even their Doctors seem like robots. - After hours operators are rude. - Appointments aren't convenient to those who work a normal work day, I always have to use my time off for appointments. - Don't bother with the telephone scheduling line off the advocate website when finding another doctor. I was on the phone with them for over 30 minutes and they couldn't find an appointment after 5:00 on the weekdays or a weekend appointment with a female provider in the North side of Chicago area/Northwest Subs. -How could this office not take primary care checkups during the weekends?! -They do not respect patient privacy. I have been left in the room alone and a nurse left the screen open! I saw what other people came to see the doctor for- names and all,so I assume that the same was done for my information! If I was so inclined, I could have done some clicking around! - Plan on waiting in the lobby, on average for me it's a realistic 20 minutes. I was forgotten about once all together. - The Doctor only cares to get you in and out. On two occasions when I requested a longer visit to address concerns, I had 8 MINUTES with the doctor and no questions answered! - The nurse will ask you what you are here for and type it in the computer, but the doctor didn't address them. - I asked for a complete lab workup, and I guess that comes up to about 5 tests.. - I asked for the numbers from those tests and I have yet to receive them, it's been over a month. I'm sorry but "your labs are fine" relayed by god knows who doesn't work for me. I work for the VA and the care given to the patients exceeds this on a bad day by strides.

I can not even believe what I am reading right now…read more Dr. Dana Russo is my gynecologist and I am pretty picky person! I want everything to be 5 stars for me. And they are. I don't care how big office is and where is the desk. Who cares. I love how they greet me at the door and except me, I love my doctor who was with me my whole pregnancy and she IS THE BEST!! I had my baby with them and it was in best hospital EVER!!! If someone waits for little longer has to be exception, because during my pregnancy, which was more then 10 visits, 15 maybe, I waited just once for about 30 minutes and they told me at the front desk that Dr. is late, that I will wait 45 minutes. All other appointments I waited 5, maybe 10 minutes, max.

We've been going to Family Medical Associates for well over a decade, and we have seen each of the…read morecurrent doctors. Dr. Gillis is amazing, he takes plenty of time to explain things thoroughly and clearly has a wealth of knowledge. Dr. Bergeson is great, and Dr. Puls is efficient. He has a different personality. Some like it, some may not. The nurses and office staff are great, they always try to make our child feel happy and safe, though he's usually grumping at them over shots or whatever we were in there for that day. The phone system is different now, they have a triage option for calls needing same-day attention, and they also have options for routine appointments. I've had them call me back well after business hours for non-urgent matters, so I know they take their jobs seriously and they stay until every need has been met. Our family is completely satisfied with this practice and with their staff!

My family had been seeing Dr. Briggs for a couple of years. We liked his down to earth approach…read more I even recommended him to my parents, who then started to go to him. The one day my dad tried to schedule an appointment with Dr. Briggs and was told by the receptionist that Dr. Briggs had left the practice. He asked to see another doctor at the practice but was told that they were not taking any Medicare patients. Fast forward six months - my son's prescription needed to be refilled. Despite the fact that he had been on the medication for five years and had been prescribed the medication by a doctor in the office, they required that my healthy son come in for a consultation before they would refill the prescription. We switched practices. Fast forward to yesterday - against my advice my husband called to make an appointment for an annual physical with one of the doctors. He was told that he would need to schedule a consultation with one of the doctors before they would give him his annual. This place is a scam. They require two appointments to accomplish what should be done in one. Practices like theirs are a large part of what is wrong with health care in America.