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Advocate Dreyer - Rush-Copley Campus

2.3 (3 reviews)
Updated over 3 months ago

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Rush-Copley Family Practice Center

Rush-Copley Family Practice Center

1.3(4 reviews)
0.1 mi

Avoid this practice if possible as it will be a complete waste of time and money. I was a patient…read morehere, as well as my children, for the past 24 yrs. Since the pandemic this place doesn't really help anyone. The nurses are rude, they think they know it but are not using tablets or iPads so have no real knowledge of why a patient is there or any prior medical history. With it being 2023 why is a nurse still using a paper copy while doing assessment? Especially when patients are completing the same documents online in the Mychart? I'm hoping that this facility sends out a survey so I can share with management but I have a feeling Rush doesn't monitor patient satisfaction surveys with this facility.

The other reviews are correct. This place is a joke. I finally was able to transfer to a different…read moreprimary care doctor so am comfortable writing this review, but it's been a long time coming. In the two years I was with this place, I've had the following experiences: -My husband called because I was having severe, acute symptoms and said I needed to be seen right away. They told us to come in in an hour. When we arrived, they told us that the appointment was actually the next day and I needed to come back. I was hysterical by this point. They finally agreed to squeeze me in, with great reluctance. -The office allegedly trains residents. I shudder to think of the experience those residents are getting and I fear for their future patients. This means that every interaction you have in the exam rooms - naked, sometimes - is being viewed on a camera, and listened to on a microphone, by a doctor in another room. I was asked to sign a consent form for this a YEAR after starting. Before that, I was being illegally viewed/listened to. I didn't sign the consent form to be taped, but I still had to be viewed/listened to remotely. And several times, after I'd explained my problem to the resident, she had to call in an attending who would then ask me all the same questions....even though he'd been watching and listening on the spy cam. -One of the residents - a person with a doctoral degree, remember - was so inept at refilling my medication (refilling, not even a new prescription) that she first sent it to the wrong pharmacy and then, instead of giving me a 90-day supply of 200 milligrams of Drug A, she gave me a 30-day supply of 100 milligrams and then a second 30-day supply of 100 milligrams. "Just take one from each bottle." NOPE. -I have several chronic conditions and was regularly told that I should come back in four or six weeks for a follow-up visit. When I attempted to schedule these, I was always - 100% of the time - told that "we don't have the residents' schedules yet" and so I would placed on a "waiting list." Okay, 1. They're residents in clinical training seeing patients that need follow-up. Solve your problem. 2. What a waiting list means to this office is quite different than what it means to you and me. It doesn't mean that I'd be added to a waiting list for a specific spot. It means that they would call me when they had the schedule available. By the way, they ACTUALLY called me 2 out of the 5 times I was on the "waiting list." That's a 40% success rate for something as easy as a phone call. It's also a miserably failing grade. -A relative of mine also visited here, just the once, and told the doctor she was suffering from anxiety and depression. It was near the holidays and she hates the holidays. The doctor recommended she go to group therapy, and when she rejected that, told her, "Well, you can always come in and talk to me, like if you see something red and it reminds you of Christmas and that is upsetting to you." WHAT. When she mentioned that a previous practice had been much more easily able to refer patients for labs, x-rays, etc. with same-day service, this doctor said, "They spoil their patients." Yeah, with timely access to healthcare? Those fiends! -Once, while I was standing at the desk discussing the "waiting list" with a receptionist, another receptionist picked up the phone right in front of me and said, "Mrs. Olsen-Smith is here for her IUD." I changed the name here, of course, but it's a relatively uncommon name and I KNOW a Mrs. Olsen-Smith. Now, perhaps, I know what form of birth control she uses. -Another time, when I was being weighed, the nurse checked my weight and then yelled the number down a long hallway to another staff person. Bite me, dude. Also, they measured my height about half the times I came in. I'm 42....too old to grow, too young to shrink. What's the purpose? On top of that, the front-desk staff are not only stupid but rude. The doctors don't seem to care. The nurses are mean. The only decent human being there is the practice manager, Maureen, but I don't understand why she hasn't fired the entire staff. Run far, far away from these incompetent jerks.

Pauline Harding, MD - Her hours & location!

Pauline Harding, MD

5.0(4 reviews)
2.9 mi

Dr. Harding is a life saver (literally)!! This is the doctor that spends the extra time with you to…read morego over every little detail of whatever illness you're dealing with. She is beyond educated with a network of resources. I truly don't know where my family would be without this woman. If you have had chronic illness this is the Doctor Who will find you the correct diagnosis.

Can I give more than 5 stars? I'm serious!…read more Dr. Harding is amazing. In my 40+ years alive and going to Doctors, I've never been to anyone like Dr. Harding. Usually I avoid the Dr., but I am happy to go see her. To start, she is like Dr. House, from that old TV show. She walked in and seemed to already know what was going on from me....and not from my chart. She is very intelligent and knowledgeable about anything Biology, and does a lot more than Western Medicine. Here's what you want to know. The minute I left I was thinking of all my friends and family that I want to have see Dr. Harding. She spends a lot of time with you to discover everything bothering you. When she is done, she will have many recommendations for you. It may be vitamin and health related, and not just a prescription. Note: plan on going on a day when you have plenty of time. I was with her over 3 hours. If you can't wait that long, take the day off. If that doesn't work, you can go to another Dr that will have you in and out in minutes, along with a new prescription.

Advocate Dreyer - Rush-Copley Campus - familydr - Updated May 2026

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