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    Pauline Harding, MD

    5.0 (4 reviews)
    Open 9:00 am - 9:00 pm

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    Duly Health and Care

    1.9(17 reviews)
    0.9 mi

    I've seen Dr. Gaonkar for many years at this location and find him to be a great primary care…read moredoctor: willing to spend time talking to you, thorough and caring. But geez, some of the staff may need a refresher in customer service skills. I called the other day (to see whether I should go to the hospital for an issue, and if so to get a referral for it). Explained my situation to a nurse who said, "Well, if you're really dying you can go to the hospital" in a rather accusatory tone. (Really, that's the way you talk to a patient in pain?) When I explained a few more things she said, "Oh, that's even worse." (Gosh, that's not a scary thing to hear or anything.) At the end of the conversation when I said "Thank you" she just hung up. :/ So I've had good experiences with the doctors here, but at least one nurse could spruce up her bedside manner. :(

    Worst ever! When you're checking in and trying to explain your situation, everybody in the whole…read morefreaking waiting room can hear everything you say - whatever happened to HIPAA? There's a big giant open check in desk and waiting room. The check-in has a bunch of ladies sitting at a desk all wide open. One lady was telling a patient you need to make payment, it's asking for you to pay. It's in collection-loud enough for all to hear! Everyone can hear everything the receptionists are saying. It's terrible. Why don't they have dividers at a desk where you can sit down and talk privately to the receptionist instead of a big open room where you can hear everything? I think you could probably be having a heart attack and nobody would do anything. I'm going to have to find a new practice. Small one, not this corporate type healthcare.

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    Pauline Harding, MD - familydr - Updated July 2026

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