She is one of the best around. I know her old office staff were not the greatest, but we are…read moretalking about her care not the care of her off staff. If you are kind they are kind. So be kind and not rude and demanding.

I called your office Monday Dec 1st around 10:30 am to get a refill on my prescriptions that I was…read moreout of was speaking to a lady at your office about refilling & she said I could not get because I had not seen the doctor & missed an appointment because I was not working & had no insurance at the time & the lady did not care or offer any other solution other than making an appointment after which I admit I lost my self control & told the lady what was i supposed to do in meantime I am out of pills I could possibly have a heart attack because I get heart palpitations when I don't take my meds ,all in all she did not care I apologize for saying the things I said ,but customer service should always have patients with there clients not argue back I admit I am old & a little crabbie at times I just needed my meds refilled didn't know I had to see doctor again if she only could of offered to talk to doctor & prescribe a few pills till I get in to see her but she never offered i never got her name she never told me ,but at the end she never made appointment didn't try resolve issue which is part of customer service & hung up on me so I just wanted to let you know I am switching doctors today & that lady whom ever she was should take classes on how to properly handle a patients concerns no matter what the patient says to them I never swore at her or disrespected her she should kill her patients with kindness not argue with them & make things worse terrible customer service, didn't even make appointment or transfer me to someone else who trained this woman I know I have spoken to her before always short ,& rude in a subtle way ,but I can tell been in customer service 35yrs sorry for this bad review it's nothing against Doctor Kunchala or the other nice employees working at that office.

Very disappointed. I've been taking my 3 kids here for the past 10 years and they wouldn't see my 7…read moreyr old son today. This is the 3rd time this month he's had a fever and throwing up which makes me very concerned. I guess they don't care.

Front desk and scheduling are kind and helpful. I also use the online portal and nurses and Dr…read more McDoniel are very responsive. I have seen Dr. McDoniel for a little over 5 years and I have always gotten 5 star service. Dr. McDoniel is patient, kind and knowledgable. She listens and I have never felt rushed. I have personally recommended her to many friends and family.

I've been a patient of CR medical group for about 22 years now. Maybe more. I have been going to…read morethis practice since it was located on Rte 30! I'm leaving a review because I'm upset and disappointed by my most recent experience at this medical group. I scheduled an appointment, which did not have to be same day, but they mentioned there was openings as early as 11am today (06/08/26). I ended up waiting over 70 minutes to be seen by the doctor. A 30 minute wait I would understand, but an hour and 10 minutes is crazy. Especially on a weekday that I need to be at my job. When the physician, Dr. Catherine McDoniel, entered the room, she acknowledged I was at the window looking out. I politely mentioned I was checking out the views because I've been waiting for a little bit. Instead of acknowledging the concern, she responded in a way that I felt was dismissive and confrontational, asking, "What did you expect? You booked the appointment same day?" and suggested I go to urgent care instead. I remained respectful and simply explained that I had expected to be seen closer to my scheduled appointment time. The interaction continued to feel defensive, and I ultimately left crying without receiving care. I asked the front desk to refund my copay, which they were able to take care of and apologized for what happened. After I left the building, the front desk called me again apologizing for what had happened. The front desk staff were kind and professional, but the physician interaction was upsetting and left me feeling unheard and disrespected. And I left without the medical attention I needed. I believe the multiple apologies I've received over this incident is important to note as it confirms this encounter was problematic. I do not recommend Dr Catherine McDoniel.

Dr Yarshen has been my physician for more than ten years now and has always been responsive, kind…read moreand thorough. She is easy to talk to about sensitive issues and I trust her implicitly.

I've called twice to get my prescription filled and they continue to send it to the wrong pharmacy…read more My insurance won't be accepted and yet when I call no one seems to know what the problem is, that is if they haven't closed ridiculously early. The only reason I'm giving two stars is because in my actual appointment, the nurse practitioner had a great bedside manner. Apparently that's all that can be said for positives.

This place is ridiculous. You cannot schedule and appointment online. I have called them 10 times…read morein the past 2 days. Their hours are not posted probably because they close whenever they want. Monday I called and they were closed. Today I called and they were on lunch for 6 of the calls. I was told to call back 10 to 15 mins later by the operator or whom ever the hell picks up after their phone rings out. I called again because they were supposed to close at 4pm. I was told they are closed. I went off on the answering operator and asked WTF kind of business is this. I asked for a number to call or to file a complaint. I was told she only answers the phone and doesn't know. Told to call back tomorrow at 9:30am. I never had this much trouble trying to schedule a simple doctors appointment...doesn't say much about their service. I do not expect much if this is how they treat their clients. I was with Plainfield Family Medicine until they decided not to accept Hindale phys hlth insurance anymore...blue cross and blue shield suggested this place and i haven't even gotten an appointment and its been hectic. It just been ridiculous and they need to work on their customer service and stop having calls ring out until it goes to AMITA answering services where they are no help at all either because they just answer and tell you the office is closed and to call back another day!

I only called but I will be looking for a new doctor. I have been with family medical group my…read morewhole life. My uncle was Dr Roger Fahrner. I asked for a correction on a prescription that was sent to Walgreens. Dr Kahn told me he was updating all my Rx. He neglected to do so. The correction was also not sent. I went in for an appointment. They told me I did not have an appointment that day even though I had a card stating I had an appointment that day. I understand there will not be a physician in the office only a physician assistant. I'm not comfortable with not having an physician in the office.

I've got to be honest here. I was a little more than pissed when I was informed that my primary…read morecare physician, Dr. Kravitz would no longer be coming to the hospital anymore to direct the care while or if I'm in the hospital. I was pissed that I would have to see some hospitalist that I don't know and doesn't know my conditions. But, I am happy knowing that I can have my cake and eat it first. I can keep Dr. Sergio Kravitz as my primary, and request Dr. Margaret Zabiaga as my hospitality. I also see Dr. Winkleman at this facility. Excellent surgeon. Doesnt look I have to look elsewhere for new Dr.s. Love this group as they work with you to get things handled for you.

We love Dr. Schubert!!! He takes his time and answers your questions. If he doesn't have an answer…read morehe will send you to right doctors who can help you. We have been going to him for years and hope to be for years to come. Deborah and Russ Evans

Dr Schubert is an excellent Doctor but his staff at the front desk are unprofessional and…read moreincompetent. It took a full week and numerous calls from myself and my pharmacy to get a prescription re-filled. I was out of the medicine for the entire week. They need a sense of urgency.