Darren Harris, sales floor manager, and the owner, Kevin Orr, cannot be trusted. Darren Harris…read moremade an offer in writing that Kevin Orr approved and I accepted, then once the DMV office received the paperwork, the price was $3,226 higher. These conversations are documented in text messages and Orr will not honor it since the main contract with different and confusing numbers has been signed. The retail order form was not signed and I never saw this document while at the dealership. I Will never trust this dealership or any other dealership with the Orr name on it.

These guys are the most crooked dealership my entire family has dealt with. Taking advantage of…read moresenior citizens is absolute shame and should be a crime. They are only concerned with their gross profits, and frankly don't care about relationships, and have ultimately ruined that with Nissan. I have never heard of a dealer making a customer paying their own sales tax and not finance it. And get your own registration? But, there is nothing the dealership can do, according to them. Nothing they can do to help the situation of totally bending people over backwards. There are many other options out there in regards to both dealerships and manufacturers. If you live around Hot Springs I suggest you think about your options and go elsewhere. These guys clearly are out to make a buck and do as little as possible to earn it, as well as earn the respect of customers. If you have ever watched a movie with the slick Willy car salespeople, this is the place.

After buying car car over the phone from Will. I had it shipped to me. Upon going through it and…read morechecking it out when the rear hatch window was put down it would not function right and motor was bad. I reached out numerous times. At 1st he emailed me and said he would take care of it. After calling many times he never responded to my calls, texts or emails. Had I known this repair would be needed I would have paid $800 less for the car. Make sure you check it out good or you may get stuck with a problem and No help

If you're selling "reliable" vehicles, how does the transmission on a truck go out the very next…read moreday? That most certainly doesn't sound like it runs and shifts great with no engine codes. As a dealer you check out the vehicles you sell, including scanning the vehicle. Which would mean that you would be fully aware of codes being cleared right before you took it in on trade.

Sean was a dream to work with! He was able to get us in a great car with 0 down and 0 due at…read moresigning, something I've never experienced or thought possible. He worked hard for us and has customers for life.

Well I to was a screwed over, I just purchased a 2017 Camaro with low miles and I put $4000 plus…read more$585 note and I had to carry expensive insurance. I thought I was good until the whole f**king steering column needed replacing plus a faulty tire. I told them I'm tapped out but they don't care. So now I'm out of my hard earned $4000!!!!

We had been looking for a good truck that didn't cost as much as a house.. as luck would have it…read moreMike Bailey a salesman got our contact info. He went Outa his way to send pics & videos of different trucks he felt we may like..over 5 or 6 weeks we heard from him 40+ times letting us see what he had & to let us know he was still looking. This guy will do what ever he can to help. He even set up our cell to the truck. Got talk with Mr.. Bailey!

The good thing first we have a loaner well 3 different ones of them. Our Expedition went into the…read moreshop for transmission and about a week later service guy called and said it needed a tune up (tune up not covered on warranty but cost about 1000 dollars)at 84,000 miles. Service told me it had a miss fire nothing wrong with the transmission I never had a miss fire when I was driving it. Soon as I said go ahead because I trusted the service department . I was told the next day the transmission tech saw something on the code reader/scanner that he didn't like so it has been in the shop since 5/12/26. Wife got a rock chip in the windshield in one of the loaner cars now having to file a claim on insurance so another 500 deductible out of my pocket. So 11 weeks with out our family car and around $1500 out of pocket for warranty work. I'm a person on disability I don't have money just lying around. Also this is the 2nd time it has been in the shop for transmission the first time was 4/23/25. It was in the shop for 2 months. Will it be a third time we'll see. The thing that could change is being truthful with your customers.

Taylhor Avant was my entree to Cavenaugh Hyundai, and she is fabulous. She made a next-day…read moreappointment for my new-to-me Hyundai Tucson [purchased through Carvana and not through Cavenaugh, mind you]. Lucky for me, I bought a fleet vehicle, which is typically a wise move, and also invested in the extended warranty (something husband has done the last many vehicles and which pays off in spades). THREE recalls had not been done on my vehicle, the third being ABS fuse kit installation and software! I mean, I know I am a girl and all, but sheesh! Brakes seem kind of important! Also, the cabin as well as air filters were disgusting; I do not believe they had EV-ER been changed. I am a lifelong asthmatic, so I changed those out yesterday, at full-cost to me. I doubt Silver Rock (warranty company) will reimburse me. There were many things wrong, but none that were surprising. This car obviously comes from a fleet that is not maintained, not sent out for recalls or basic service. Perhaps they just run their horses hard and put them away wet, because my beautiful car has NEGLECT written all over her: Yes, those three recalls, which are being taken care of as I type; the cabin filter cover which was missing; the fuel cap, which is defective; a bad engine oil cooler; needs new spark plugs; and 4 rotors that were slapped together and sent out (so brakes are more than simply recall). I don't believe I have ever encountered a dealership like this one! Their list is extensive, comprehensive, and understandable. And everything they pointed to needs to be accomplished. The downside? They were not IN-NETWORK, and there should be a $350 deductible. Even so, $350 is far less than the $1,522 estimate for all these repairs! We shall see how this all falls out. Taylhor is now calling Silver Rock and Carvana on my behalf and getting all of this taken care of. What is good to know when buying from Carvana is that their MO is apparently to get a car in, detail it and send it out the door, then dealing with these issues after-the-fact. So glad I did things right and got the extended warranty; so extremely grateful for people like Taylhor who CARE and have the ability to put that caring into action. Holiday blessings to all here at Cavenaugh Hyundai!!

I wish that I could give them a no star rating. They lied and took advantage of Me. I am disabled…read morephysically and somewhat mentally. I have had 5 back surgeries. I have to have a car seat that doesn't hurt My back. They told Me that I could try a Tucson out for three days. I wasn't sure when they started or ended. I called on a Saturday and told them that it was hurting My back. They said that it would be OK of I brought back on Monday and they would undo the deal. I took it back on Monday and they said that it was too late that I would have to pay for it. Don't buy from them. If you just have to have a Hyundai, go to Little rock. Tell everybody that you know to do the same.