These guys are the most crooked dealership my entire family has dealt with. Taking advantage of…read moresenior citizens is absolute shame and should be a crime. They are only concerned with their gross profits, and frankly don't care about relationships, and have ultimately ruined that with Nissan. I have never heard of a dealer making a customer paying their own sales tax and not finance it. And get your own registration? But, there is nothing the dealership can do, according to them. Nothing they can do to help the situation of totally bending people over backwards. There are many other options out there in regards to both dealerships and manufacturers. If you live around Hot Springs I suggest you think about your options and go elsewhere. These guys clearly are out to make a buck and do as little as possible to earn it, as well as earn the respect of customers. If you have ever watched a movie with the slick Willy car salespeople, this is the place.

I came in for service while visiting hot springs and Gegit Hillard was so helpful! It was a…read morestressful situation and she made it so much better than it could have been from start to finish. She truly went above and beyond. I would definitely recommend this place to others.

After buying car car over the phone from Will. I had it shipped to me. Upon going through it and…read morechecking it out when the rear hatch window was put down it would not function right and motor was bad. I reached out numerous times. At 1st he emailed me and said he would take care of it. After calling many times he never responded to my calls, texts or emails. Had I known this repair would be needed I would have paid $800 less for the car. Make sure you check it out good or you may get stuck with a problem and No help

If you're selling "reliable" vehicles, how does the transmission on a truck go out the very next…read moreday? That most certainly doesn't sound like it runs and shifts great with no engine codes. As a dealer you check out the vehicles you sell, including scanning the vehicle. Which would mean that you would be fully aware of codes being cleared right before you took it in on trade.

Do not I repeat do not buy a car from this dealership. I bought a car two days after I bought it…read more My alternator went out. They replaced the alternator with a refurbished alternator. It went out 30 days later and made me pay for it. Then I had to replace two valve cover gaskets I also had to replace the battery and then my transmission went out a month after my warranty was over. They stated that I could bring it down there and pay 30 to 50% of the financing charges for the then when I got the car towed there, they told me that they would not finance out the charges and tried to charge me $5000 for a transmission then told me I could not have the car towed to a shop until my payments were current which my payments were already current. Do not get a vehicle from there this dealership will rip you off and all the cars are lemons.

The customer service there is so bad, had to return the car cause the payments were getting out of…read morehand and they weren't helping at all. The behind the desk people were disrespectful the whole time I was talking to them. Looked up the blue book value was only 10 grand and they put 20 grand overall. Don't recommend.

We had been looking for a good truck that didn't cost as much as a house.. as luck would have it…read moreMike Bailey a salesman got our contact info. He went Outa his way to send pics & videos of different trucks he felt we may like..over 5 or 6 weeks we heard from him 40+ times letting us see what he had & to let us know he was still looking. This guy will do what ever he can to help. He even set up our cell to the truck. Got talk with Mr.. Bailey!

Well,Clint is still great! So is Joe (sales manager). I retract the negative previous post (but I…read morecan't figure out how to edit or delete it). Just let me say my latest experience was much different than the first. These guys did more to right unintentional wrongs than any other dealership would have. I just stopped by to bitch at them and they went the extra mile to address and resolve the gripes that I had with the CRV. A huge "Thank You" to them!! I posted this with one star because if you are reading this I have reached the correct audience.

Taylhor Avant was my entree to Cavenaugh Hyundai, and she is fabulous. She made a next-day…read moreappointment for my new-to-me Hyundai Tucson [purchased through Carvana and not through Cavenaugh, mind you]. Lucky for me, I bought a fleet vehicle, which is typically a wise move, and also invested in the extended warranty (something husband has done the last many vehicles and which pays off in spades). THREE recalls had not been done on my vehicle, the third being ABS fuse kit installation and software! I mean, I know I am a girl and all, but sheesh! Brakes seem kind of important! Also, the cabin as well as air filters were disgusting; I do not believe they had EV-ER been changed. I am a lifelong asthmatic, so I changed those out yesterday, at full-cost to me. I doubt Silver Rock (warranty company) will reimburse me. There were many things wrong, but none that were surprising. This car obviously comes from a fleet that is not maintained, not sent out for recalls or basic service. Perhaps they just run their horses hard and put them away wet, because my beautiful car has NEGLECT written all over her: Yes, those three recalls, which are being taken care of as I type; the cabin filter cover which was missing; the fuel cap, which is defective; a bad engine oil cooler; needs new spark plugs; and 4 rotors that were slapped together and sent out (so brakes are more than simply recall). I don't believe I have ever encountered a dealership like this one! Their list is extensive, comprehensive, and understandable. And everything they pointed to needs to be accomplished. The downside? They were not IN-NETWORK, and there should be a $350 deductible. Even so, $350 is far less than the $1,522 estimate for all these repairs! We shall see how this all falls out. Taylhor is now calling Silver Rock and Carvana on my behalf and getting all of this taken care of. What is good to know when buying from Carvana is that their MO is apparently to get a car in, detail it and send it out the door, then dealing with these issues after-the-fact. So glad I did things right and got the extended warranty; so extremely grateful for people like Taylhor who CARE and have the ability to put that caring into action. Holiday blessings to all here at Cavenaugh Hyundai!!

I wish that I could give them a no star rating. They lied and took advantage of Me. I am disabled…read morephysically and somewhat mentally. I have had 5 back surgeries. I have to have a car seat that doesn't hurt My back. They told Me that I could try a Tucson out for three days. I wasn't sure when they started or ended. I called on a Saturday and told them that it was hurting My back. They said that it would be OK of I brought back on Monday and they would undo the deal. I took it back on Monday and they said that it was too late that I would have to pay for it. Don't buy from them. If you just have to have a Hyundai, go to Little rock. Tell everybody that you know to do the same.