I bought my first Infiniti this week! It took me a long time to decide what I wanted, but Dustin…read moreBarnes was the best. He answered every text throughout the process and even let me wander off while I shopped other car brands. He checked in with me from time to time and was always so pleasant and polite. There was never any pressure - not even on the day I did a test drive. He understood I had other brands I wanted to rule out before making my decision. Dustin also didn't play games which I appreciated the most. I've bought about 16 cars over the years, and I've met some annoying and arrogant sales people. Dustin is one of the best, and he seems like he's just a nice guy This week I decided I would pull the trigger. He got my paperwork started via text so that I didn't have to wait a long time when I got to town. He helped me learn the features of my new car and sent me on my way. It was super easy. I'm excited about my new car, and I was pleasantly surprised by the whole experience. My fingers are crossed their service department is just as helpful.

I purchased a used 2020 Infiniti from here. The salesman was Rickey. He failed to point out damage…read moreto the rear area. It was not noticeable until opening the lift gate. When I reached out I was told by Matt, a manager, that was considered blemishes and normal wear and tear. $2500 is not a blemish, that is a collision. I thought buying from a reputable dealership would take the worry out of car buying. I would not recommend this dealership even though I was recommended by two former customers.

Finally contacted by the dealer and most of the problems were fixed. Still some problems to be…read moreaddressed but at least the dash problems and tire repair were dealt with. Some problems still exist but more related to Chevrolet itself and not the dealers problem. Chevy seems to like to force customers to pay for things that are already free like their Onstar program for Google Maps. UnleSS you want to pay for Onstar program the Google Maps feature does not work.

Hayden Lessenberry - Store Manager - this gentleman has no sense of urgency and can't be trusted…read morewith something as simple as mailing a check. I cancelled my gap insurance over two months ago (today is 12/5/2025) and received an email (11/12/2025) stating "the cancellation check will be signed on Monday. You should have it by the end of next week". Hayden, you're two weeks late after already being late. When I just called, you said the check hasn't even been written yet. Absolute joke of a store manager. I hope nobody else needs Hayden's assistance in the future.

PRE-OWNED BUYER BEWARE…read more I want to start by saying my experience actually began really well. I was purchasing from out of state, found the exact vehicle I wanted at the right price, and my salesman Kevin was great. He was attentive and went above and beyond, even sending me screenshots of the vehicle's full service history to put my mind at ease. Brian in finance was equally great, very straightforward about the extended warranties and he even overnighted my paperwork to get everything finalized quickly. Up until that point I had nothing but good things to say. That all changed once my down payment went through. I arranged my own auto transport to have the vehicle shipped to me. When my driver showed up to the dealership for pickup, he did his standard pre-transport inspection and found damage that nobody had ever mentioned to me. Not once during the entire sales process. It wasn't in any of the listing photos and it wasn't on the CarFax. The salesman on site reviewed the findings and signed off on the damage report before the car was loaded onto the truck. The vehicle arrived to me with mild hail damage and significant paint and door damage on the passenger side, all of which was known by the dealership and never disclosed to me as the buyer. It has now been 3.5 weeks and I have called the dealership every single day since. I've left voicemails for both sales managers Eric Marbley and Josh Lynn, as well as Kevin and Brian, and I have not received a single call back. Not one. Complete radio silence from everyone involved in my sale. This isn't just a lesson about not buying a car without seeing it in person. Plenty of people buy remotely without getting burned like this. This is about a dealership that knowingly sold a damaged vehicle without disclosing it and then went completely silent the moment the deal was done. That says everything about the kind of business they run.

Don't waste your money on a BMW. They won't stand behind their cars even on known defects. We had…read morea total front differential failure on a BMW X5 purchased new from BMW of Little Rock with only 36,622 miles on it. We had all maintenance services performed at BMW of Little Rock on time. When we requested a Goodwill/Customer loyalty repair, it was denied by BMW North America and BMW of Little Rock...their reason being that we had purchased one new set of tires from a local tire shop instead of BMW. Now they want over $8,000 for repairs on what is a known internal defect. BMW IS A JOKE.

I have purchased many new vehicles over the years, including domestic, Japanese, and german luxury…read morebrands. I did a lot of research on what to buy, and tried a dealer in another state (horrible experience) but I was very impressed with Parker Lexus, and with my salesperson Tony A. the entire process was easy and this was the best purchase experience i have ever had. I STRONGLY recommend Parker Lexus and Tony was simply amazing. (note: 2026 Rx350h and very happy with the vehicle)

Parker Lexus, a somewhat generic dealership that on the surface, seems pretty average. However, if…read moreyou dig a little deeper you might be running your chances. When it comes to a purchase, test drive, or even a conversation they are more than standard and seem pretty fair. However, you run insane risks and they don't help you.

I've had work done on my car here a couple of time always a positive experience communication is…read moregreat and service is very good . Daniel and his crew will get to the problem, and while they make repairs. They will verbally engage with the costumer and let them know what's been done, discuss possible future issue that to be aware of, and give good recommendations on personsAl care care like what fluids are best to use, just as an example. I plan to get all service work and auto repairs done here at 360 auto from now on ...I wish this shop nothing but the best! I am a satisfied consumer John I

On my recent trip home over Thanksgiving, during a 9 hour drive, my car was making a loud noise…read morethat I could only ignore by turning up the radio. Once I arrived, I had a friend check it out, only to tell me it sounded like a wheel baring. I took it to the shop he recommended, where they confirmed it and commented how lucky I was that my wheel didn't give out on the road. Despite the holiday, they were quick to order the part and got my car in the same day. The communication was great from start to finish. I knew exactly how much the parts were, they called to let me know there was a bit of a delay because the job was slightly complicated. Luckily I had friends to catch up with and thought nothing of it. When I picked up my car, it was purring, something I hadn't experienced in a while, since I'd apparently gotten used to the howl. They'd checked my fluids and belts, knowing I had a long drive home, just to be on the safe side, and even offered to order touch up paint noticing a scrape across the front fender. I can't comment on the waiting room, etc., as I didn't stay, but I would definitely recommend anyone in the greater Little Rock/NLR area to call S&F for honest, affordable car repair and maintenance!

Summer in Little Rock means humidity and hot temperatures. Monday, my air quit blowing cold…read more Tuesday I started researching local mechanics that could help me. Wednesday I called Hinson Loop. Thursday at 10am, went in and they diagnosed a bad compressor. Dropped off later Thursday for a repair. Friday morning got the call it was ready. 2022 Jeep Grand Cherokee and they had me ready to go within 24 hours. Bravo! As a female I am somewhat skeptical of auto shops but these guys have won my business!

I had all four brake job done on my tundra. They beat everyone price. They're very nice and I would…read morehighly recommend them to anybody that needs automotive work done.

Fantastic everything, got a clunk, go see Krunk! Met our expectations every time, highly recommend!read more

I won the monthly oil change and I am very much appreciative for that but when we got car home it…read morestarted running hot. After checking all fluids I found my washer fluid was empty and my radiator reserve was over filled. I immediately sent message to Billy Kruck with no return reply and the message was opened. Asking if he had any idea what it might have been. NO REPLY. PLEASE REMEMBER I take all my cars to Kruck Automotive. ​ At this point with no reply. I would definitely not use these people. I have never had a bill with them under $2000 and I feel like they are VERY OVER RATED.

So let me tell you about this whole car-buying adventure... it started with me innocently "just…read morelooking." You know how that goes. I hopped on Edmunds, then slid over to the dealership website, and there it was... the Subaru Crosstrek. Blue. Not just any blue--that blue. The kind that makes you start rearranging your budget and your life decisions at the same time. Of course, I did what any reasonable person does--I went and had a little chat with ChatGPT, plugging in numbers like I suddenly had a finance degree. Credit score, trade-in, price... the whole works. Meanwhile, a salesman named Kevin texts me, asks what I want, gets my payoff, and says he'll get back to me the next day. Well... "the next day" gave me plenty of time to panic. After thinking it over (and probably overthinking it just a little), we convinced ourselves, "Yeah... we probably can't afford that Crosstrek." So I text Kevin and basically say, "Never mind, false alarm, ignore my dreams." ONE HOUR later... Kevin calls. This man comes back with numbers. Real numbers. Good numbers. "Wait a second... those are our numbers." And then he drops the kicker--it's for the SAME blue Crosstrek I had my heart set on. Y'all... we bought the car. For a better deal than we ever expected. And Kevin? That man didn't just sell a car--he showed up, followed through, and treated us like we mattered. In a world where you expect a sales pitch, he gave us honesty, patience, and somehow... our blue Crosstrek. Moral of the story: sometimes you say "never mind," and God (and Kevin) say, "oh no you don't."

If I could give a -1300 I would. They are the only ones that has worked on my Subaru. I took my…read moreForester in for recall work. I got it back with a misfire in cylinder 1. It didn't have one when I took it to them. When I took it back to them they wanted to upsell me $2000 engine tear down. Saying it had nothing to do with their work. Refused to do all the diagnostic testing required by Subaru manuals or check their workmanship. I had a meeting with the Service Manager and his foreman. Five minutes into the conversation the foreman started yelling, was very unprofessional and walked out of the room. I took it to another certified Subaru Tech. He found a clip from one of the 6 clips off the windshield wiper cowling (all 6 are still missing)inside the engine in cylinder 1 sitting on top of the valves. If it had fallen into the cylinder it could have destroyed my engine. It was what was causing the misfire. It cost me $1300 to fix their screw up. These people are irresponsible, incompetent, unprofessional and do not stand behind their workmanship warranty. I wonder what else they have dropped inside engines? They will never see my Subaru again. I am concerned they will do a lot more damage to it if I did. Something that will cost me a lot more than $1300 to fix. Even with the evidence including pictures they would not make it right. Don't trust your car with these people!!