Justin Gregory are you a robot? You are certainly an unfeeling crook & a real jerk. What will it…read moretake to get the payment of $1,734 you owe my sister as the agreed upon purchase price of $14,500 for her SUV. Motor Sports Authority paid the loan off, but still owes my sister $1,734 for Justin Gregory's purchase of her car for $14,500 on August 7!!!! Today is Sept 20. Is Motor Authority so broke that they cannot come up with the $1,734? My sister needs her money NOW! She is a resident in a Nursing Home & cannot walk or stand due to either COVID or the COVID Vaccine or both. Does that sound like someone who does not need $1,734? I don't think so! Be ashamed! Car Buyers think again before you buy a car from these crooks. I wish I had.....

I bought a 2015 Hyundai Santa Fe in 2020. We paid for the warranty. In 2023 the car starts shaking…read moreand jerking. Take it to MSA to get looked at. I'm told the car needs a new engine and transmission. The car has been sitting at MSA since November 2023. It is now end of June 2024. I'm still making payments on this vehicle and haven't driven it in months. I had to turn in 2 years of oil change receipts for the warranty to cover the engine replacement. My fiancé has been calling daily to check on the car, and has been jerked around, and given no definite answer (my names not on the warranty so they won't speak to me). Today he called and was told Chris, the service manager no longer works there and that Chris "kind of dropped the ball" on my vehicle. WTF! Do not buy a car here unless you want to a) replace major parts on it yourself even though you paid for a thousands of dollars warranty b)you want to pay car payments on a vehicle that you can't drive! Horrible service department experience. All I want is to drive the vehicle I pay for! Do not buy anything at this place. They will jerk you around and sell you a warranty without actually replacing things covered by the warranty. MSA- if you'd like to resolve this problem please feel free to reach out to me, fix my car, and do the right thing for your customers. Customers are the ones who keep your business open, and word of mouth in this town is major. P.S..the car's almost paid off at this point. This is what I get for having to get into a car quickly because my car broke down while I was in nursing school.

Immediately someone was available to help me in my car buying experience. I asked a lot of…read morequestions and I never felt rushed. Everyone was exceptionally friendly, pleasant and excited for me for my purchase. I recommend this company and I look forward to future purchases with them.

One got a coat for some parts and some Service, very easy simple to do. There was an upsell or run…read morearound or anything.

These guys are the best. I have bought multiple vehicles from them and they always strive to…read moreprovide the best service and quality of vehicle possible.

From the owner: Our business has multiple partners that we work closely with in all aspects of the Automotive…read moreBusiness from Body Shops to Transmissions and Buying and Selling Cars. We are a family owned and operated business that sticks to our word and is focused on providing our customers with sincere and honest service.

We had been looking for a good truck that didn't cost as much as a house.. as luck would have it…read moreMike Bailey a salesman got our contact info. He went Outa his way to send pics & videos of different trucks he felt we may like..over 5 or 6 weeks we heard from him 40+ times letting us see what he had & to let us know he was still looking. This guy will do what ever he can to help. He even set up our cell to the truck. Got talk with Mr.. Bailey!

Well,Clint is still great! So is Joe (sales manager). I retract the negative previous post (but I…read morecan't figure out how to edit or delete it). Just let me say my latest experience was much different than the first. These guys did more to right unintentional wrongs than any other dealership would have. I just stopped by to bitch at them and they went the extra mile to address and resolve the gripes that I had with the CRV. A huge "Thank You" to them!! I posted this with one star because if you are reading this I have reached the correct audience.

The most unprofessional place. I spent 2 hours in there. when I called back, they said they never…read morelooked at a vehicle or gave any numbers/estimates. the manager was rude and informed me "we are a business with people actually working and talking." they refused to send any infortmation over and help. The sales and manager were not aware their phone was on speaker and the sales person was talking derogation about our situation until I let them know I could hear their conversation. I was hung up on and had to call back. DO NOT WASTE YOUR TIME.

Would not shop here again even with someone else's money. They are extremely aggressive in the…read moresales dept. and very stand offish in the service dept.

Taylhor Avant was my entree to Cavenaugh Hyundai, and she is fabulous. She made a next-day…read moreappointment for my new-to-me Hyundai Tucson [purchased through Carvana and not through Cavenaugh, mind you]. Lucky for me, I bought a fleet vehicle, which is typically a wise move, and also invested in the extended warranty (something husband has done the last many vehicles and which pays off in spades). THREE recalls had not been done on my vehicle, the third being ABS fuse kit installation and software! I mean, I know I am a girl and all, but sheesh! Brakes seem kind of important! Also, the cabin as well as air filters were disgusting; I do not believe they had EV-ER been changed. I am a lifelong asthmatic, so I changed those out yesterday, at full-cost to me. I doubt Silver Rock (warranty company) will reimburse me. There were many things wrong, but none that were surprising. This car obviously comes from a fleet that is not maintained, not sent out for recalls or basic service. Perhaps they just run their horses hard and put them away wet, because my beautiful car has NEGLECT written all over her: Yes, those three recalls, which are being taken care of as I type; the cabin filter cover which was missing; the fuel cap, which is defective; a bad engine oil cooler; needs new spark plugs; and 4 rotors that were slapped together and sent out (so brakes are more than simply recall). I don't believe I have ever encountered a dealership like this one! Their list is extensive, comprehensive, and understandable. And everything they pointed to needs to be accomplished. The downside? They were not IN-NETWORK, and there should be a $350 deductible. Even so, $350 is far less than the $1,522 estimate for all these repairs! We shall see how this all falls out. Taylhor is now calling Silver Rock and Carvana on my behalf and getting all of this taken care of. What is good to know when buying from Carvana is that their MO is apparently to get a car in, detail it and send it out the door, then dealing with these issues after-the-fact. So glad I did things right and got the extended warranty; so extremely grateful for people like Taylhor who CARE and have the ability to put that caring into action. Holiday blessings to all here at Cavenaugh Hyundai!!

I wish that I could give them a no star rating. They lied and took advantage of Me. I am disabled…read morephysically and somewhat mentally. I have had 5 back surgeries. I have to have a car seat that doesn't hurt My back. They told Me that I could try a Tucson out for three days. I wasn't sure when they started or ended. I called on a Saturday and told them that it was hurting My back. They said that it would be OK of I brought back on Monday and they would undo the deal. I took it back on Monday and they said that it was too late that I would have to pay for it. Don't buy from them. If you just have to have a Hyundai, go to Little rock. Tell everybody that you know to do the same.

Brock Taaffe with Gregg Orr Cadillac Hot Springs is the best! He was so helpful in helping me find,…read moreobtain, and purchase my Escalade. He is so kind and professional, honest and genuine, really made my car buying experience a one of a kind. I will be going back to him when i am ready to upgrade! Thank you so much Brock!

I have been getting my 2008 Cadillac CTS serviced here now for several years and its high time I…read moregive a well deserved 5 star review! The guys in the service department consistently go the extra mile to take good care of my car. They make recommendations without being pushy and are very friendly and professional. Special shout out to Austin, Jay and Rob! Also, thanks to the new faces there too. Thanks for taking great care of our car guys!

Purchased a used vehicle in 2014 from this dealership and a wrap around warranty as well. We…read morequestioned the salesman certain things about the warranty that have happened to prior vehicles and he told us that would be covered under this warranty. I have brought our car in for different things and NOTHING has been covered. It has been a learning lesson for us to not purchase from here or this make of vehicle but to not purchase an additional warranty. We feel we were lied to about EVERYTHING we asked about being covered and spent money unnecessarily. Even Trent Lewis said things have changed since then but we had a contract and a contract can not be changed. And now he is standing here being extremely rude to me because I asked his name.

From the owner: At Cavenaugh Motors, you will find our upgraded inventory to have the best used cars in Hot…read moreSprings. Our professional team has over 50 years combined experience and is ready to put you in the vehicle of your choice!

On a Road-Trip, from California, stopped at this Honda Dealership in Hot Springs Arkansas to have…read moremy oil, and tires checked out. Service Advisor Coltenn Roe greeted me, and provided EXCELLENT service! They did a thorough check of my vehicle, changed my oil and filter, rotated my tires, and checked all my fluids, etc. They even gave me a complimentary wash!!! While I waited Coltenn welcomed me to coffee and fresh donuts. I browsed the newest magazines, and waited in the pristine showroom. My vehicle was ready in a flash! This dealership is the best, and Coltenn Roe represents it well, great smile and excellent customer service! I'll be sure to come back , and recommend this dealership highly to all!!!

We wanted to buy a 2023 Ridgeline from the dealership at the advertised price on their website…read more But then, thy upped the price at the dealerhip by $4500 claiming there were EXTRAS added, which I did not want. Also, my trade-in (which I purchased new at Orr Honda) was $6300 less than the Kelly Blue Book estimate. Do not recommend this dealership; customer loyalty means absolutely nothing to them! By the way, the salesman was very honest and nice, unlike the front office.

We bought a 2018 Toyota Tunda 4w drive in December 2020. They never told us it was damaged or in a…read morewreck. We only found out when we were trying to take it back to see if we could sell it back to them. They said it had been wrecked. We were shocked because it had been in our garage. Only put 2000 miles on it since my husband got sick. They are the ones who didn't reveal to us about the wreck. They offered $5,000 less than what we owe, they cannot be trusted. Folks don't let your parents buy a vehicle from these folks they will screw them over.