On a Road-Trip, from California, stopped at this Honda Dealership in Hot Springs Arkansas to have…read moremy oil, and tires checked out. Service Advisor Coltenn Roe greeted me, and provided EXCELLENT service! They did a thorough check of my vehicle, changed my oil and filter, rotated my tires, and checked all my fluids, etc. They even gave me a complimentary wash!!! While I waited Coltenn welcomed me to coffee and fresh donuts. I browsed the newest magazines, and waited in the pristine showroom. My vehicle was ready in a flash! This dealership is the best, and Coltenn Roe represents it well, great smile and excellent customer service! I'll be sure to come back , and recommend this dealership highly to all!!!

We wanted to buy a 2023 Ridgeline from the dealership at the advertised price on their website…read more But then, thy upped the price at the dealerhip by $4500 claiming there were EXTRAS added, which I did not want. Also, my trade-in (which I purchased new at Orr Honda) was $6300 less than the Kelly Blue Book estimate. Do not recommend this dealership; customer loyalty means absolutely nothing to them! By the way, the salesman was very honest and nice, unlike the front office.

Courtesy is a family business that still treats everyone like family. I'll buy all my vehicles from…read moreRicky and his sons.

Immediately someone was available to help me in my car buying experience. I asked a lot of…read morequestions and I never felt rushed. Everyone was exceptionally friendly, pleasant and excited for me for my purchase. I recommend this company and I look forward to future purchases with them.

Maybe a great place to buy, never tried dont know and now never will. Had 2022 GMC towed in on a…read morelate Tuesday night 6/16 went in to limp mode and then would not restart. Being over 2 hours from home had it take to nearest GM dealerhip. Picked up on trailer 6/26 and $1100.00 later. They broke plug on my ECM and installed another, mine had a sticker on it from HP tuners and they still overwote it and busted the plug. Now having to haul to a real mechanic to get fixed.

Justin Gregory are you a robot? You are certainly an unfeeling crook & a real jerk. What will it…read moretake to get the payment of $1,734 you owe my sister as the agreed upon purchase price of $14,500 for her SUV. Motor Sports Authority paid the loan off, but still owes my sister $1,734 for Justin Gregory's purchase of her car for $14,500 on August 7!!!! Today is Sept 20. Is Motor Authority so broke that they cannot come up with the $1,734? My sister needs her money NOW! She is a resident in a Nursing Home & cannot walk or stand due to either COVID or the COVID Vaccine or both. Does that sound like someone who does not need $1,734? I don't think so! Be ashamed! Car Buyers think again before you buy a car from these crooks. I wish I had.....

I bought a 2015 Hyundai Santa Fe in 2020. We paid for the warranty. In 2023 the car starts shaking…read moreand jerking. Take it to MSA to get looked at. I'm told the car needs a new engine and transmission. The car has been sitting at MSA since November 2023. It is now end of June 2024. I'm still making payments on this vehicle and haven't driven it in months. I had to turn in 2 years of oil change receipts for the warranty to cover the engine replacement. My fiancé has been calling daily to check on the car, and has been jerked around, and given no definite answer (my names not on the warranty so they won't speak to me). Today he called and was told Chris, the service manager no longer works there and that Chris "kind of dropped the ball" on my vehicle. WTF! Do not buy a car here unless you want to a) replace major parts on it yourself even though you paid for a thousands of dollars warranty b)you want to pay car payments on a vehicle that you can't drive! Horrible service department experience. All I want is to drive the vehicle I pay for! Do not buy anything at this place. They will jerk you around and sell you a warranty without actually replacing things covered by the warranty. MSA- if you'd like to resolve this problem please feel free to reach out to me, fix my car, and do the right thing for your customers. Customers are the ones who keep your business open, and word of mouth in this town is major. P.S..the car's almost paid off at this point. This is what I get for having to get into a car quickly because my car broke down while I was in nursing school.

Brock Taafe and Alan Winkle are super! My wife and I had traveled to Hot Springs to purchase a…read more2025 RAM 1500 Laramie Crew Cab we had seen on the internet. We had not dealt with the dealership before and didn't know what to expect but we were pleasantly surprised. Brock was the manager and took a personal interest in us. Alan did all the heavy lifting throughout the process and beyond the sale when we needed some paperwork done quickly. Both men were professional but pleasant, personable and responsive. We have purchased a number of vehicles during our nearly 40 years of marriage and we can attest that this was one the best experiences we've had.

Brock Taaffe with Gregg Orr Cadillac Hot Springs is the best! He was so helpful in helping me find,…read moreobtain, and purchase my Escalade. He is so kind and professional, honest and genuine, really made my car buying experience a one of a kind. I will be going back to him when i am ready to upgrade! Thank you so much Brock!

Sean was a dream to work with! He was able to get us in a great car with 0 down and 0 due at…read moresigning, something I've never experienced or thought possible. He worked hard for us and has customers for life.

Well I to was a screwed over, I just purchased a 2017 Camaro with low miles and I put $4000 plus…read more$585 note and I had to carry expensive insurance. I thought I was good until the whole f**king steering column needed replacing plus a faulty tire. I told them I'm tapped out but they don't care. So now I'm out of my hard earned $4000!!!!

2 stars i far better than they actually are. Most crooked bunch of people ive ever dealt with…read more Worst ever car buying experience, sleazy salesman amd very unprofessional.

Went there previously and got very professional service (only needed a routine oil change). This…read moreweek needed another oil change and got ripped off paying over $1000 for crap that took less than 1.5 hours to complete including the oil change and car wash. The next day my car complained about low pressure in one tire. It was down to 20 lbs. Refilled it and drove over 100 miles. Checked the pressure again and it had not changed. My opinion is that someone let 15 lbs. of air out while the car was at the service center. So Greg Orr will never see my car or ass again. Watch out for bullshit sales people if you go there for anything.

Taylhor Avant was my entree to Cavenaugh Hyundai, and she is fabulous. She made a next-day…read moreappointment for my new-to-me Hyundai Tucson [purchased through Carvana and not through Cavenaugh, mind you]. Lucky for me, I bought a fleet vehicle, which is typically a wise move, and also invested in the extended warranty (something husband has done the last many vehicles and which pays off in spades). THREE recalls had not been done on my vehicle, the third being ABS fuse kit installation and software! I mean, I know I am a girl and all, but sheesh! Brakes seem kind of important! Also, the cabin as well as air filters were disgusting; I do not believe they had EV-ER been changed. I am a lifelong asthmatic, so I changed those out yesterday, at full-cost to me. I doubt Silver Rock (warranty company) will reimburse me. There were many things wrong, but none that were surprising. This car obviously comes from a fleet that is not maintained, not sent out for recalls or basic service. Perhaps they just run their horses hard and put them away wet, because my beautiful car has NEGLECT written all over her: Yes, those three recalls, which are being taken care of as I type; the cabin filter cover which was missing; the fuel cap, which is defective; a bad engine oil cooler; needs new spark plugs; and 4 rotors that were slapped together and sent out (so brakes are more than simply recall). I don't believe I have ever encountered a dealership like this one! Their list is extensive, comprehensive, and understandable. And everything they pointed to needs to be accomplished. The downside? They were not IN-NETWORK, and there should be a $350 deductible. Even so, $350 is far less than the $1,522 estimate for all these repairs! We shall see how this all falls out. Taylhor is now calling Silver Rock and Carvana on my behalf and getting all of this taken care of. What is good to know when buying from Carvana is that their MO is apparently to get a car in, detail it and send it out the door, then dealing with these issues after-the-fact. So glad I did things right and got the extended warranty; so extremely grateful for people like Taylhor who CARE and have the ability to put that caring into action. Holiday blessings to all here at Cavenaugh Hyundai!!

I wish that I could give them a no star rating. They lied and took advantage of Me. I am disabled…read morephysically and somewhat mentally. I have had 5 back surgeries. I have to have a car seat that doesn't hurt My back. They told Me that I could try a Tucson out for three days. I wasn't sure when they started or ended. I called on a Saturday and told them that it was hurting My back. They said that it would be OK of I brought back on Monday and they would undo the deal. I took it back on Monday and they said that it was too late that I would have to pay for it. Don't buy from them. If you just have to have a Hyundai, go to Little rock. Tell everybody that you know to do the same.