I am writing this review concerning the Cumaru deck boards I recently installed. Initially, I was extremely impressed. For the first few months after installation, the boards were everything I had hoped for--beautiful, durable-looking, and they gave my deck a fantastic appearance. However, my positive experience was short-lived. We recently had a few days of typical California rain, and I was shocked to find that several of the boards have become significantly deformed and bent. This warping is highly noticeable and has severely compromised the look and, I suspect, the long-term structural integrity of the deck. I purchased Cumaru specifically for its reputation as a hard, dimensionally stable tropical hardwood. To have this kind of warping happen after only a few days of standard rain is deeply disappointing and makes me question the quality control of the specific batch of lumber or perhaps the material's suitability for an environment with even moderate moisture. I truly hope this is an isolated incident with the boards I received. But based on my experience, I would caution future buyers to carefully consider the potential for moisture-related deformation when using these Cumaru deck boards. read more

Advantage Lumber - Building Supplies Near Me - Santa Fe Springs, California

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Josh Miranda at Advantage Lumber has become our go-to representative for ordering our materials. The attention to detail and prompt replies and/or questions answered makes our job a lot easier. He also provides recommendations where he sees cost savings or an alternative product to use for a specific application. I would highly recommend him if you are a contractor or homeowner who needs expertise behind the product. Just call the main line and ask for Josh. read more

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Brad at Advantage Lumbar provided excellent customer service from the beginning of the process to the end. My hardwood floor order was delivered in good condition and in a timely manner. I highly recommend this company. read more

Josh made my experience easy and quick! I'd buy from them again in a heartbeat. A+++ service ! And the quality was fantastic.

We worked with Miranda to order Cumaru (Brazilian Teak) engineered hardwood flooring for the inside of our home. We found the shipment of our samples and our flooring to arrive very quickly. Miranda was helpful, friendly and able to answer all of our questions. We are very happy with the way our floors turned out, they look beautiful. We would work with Advantage Lumber again. read more

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I love this material IPE looks great and last forever. The price is reasonable and affordable read more

Advantage Lumber - I really love this material (IPE) no maintenance at all. Looks great. Thanks Sarah Escobar for your help :) - Building Supplies Near Me - Santa Fe Springs, California

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I have ordered twice from advantage lumber and both times helped by Joshua Miranda. He has been very helpful, and I am very happy with the orders. read more

I had an issue with the product they sent being damaged but they are allowing me to return it and sending new product. Thank you to Craig for all his help. read more

Everyone at Advantage Lumber was very nice. Joshua Miranda, sale representative, helped me all the way through with my purchase. My experience overall qas definitely 5 stars. Thank you, Advantage, very much. read more

Victor and Advantage Lumber provided me with great service at a great price. Their products are top quality. I built a horizontal fence with Cumaru for about the same price as cedar or redwood. The Cumaru will be around for longer than I will. Give Victor and Advantage Lumber a call before you go to Home Depot or Lowes. read more

Advantage Lumber - My horizontal Cumaru fence - Building Supplies Near Me - Santa Fe Springs, California

really great place to grab all types of wood and their stock seems always good for when I have a project. Josh M was a great rep and followed up with me to make sure my order was correct and delivery was smooth. Can't thank him enough for making it easy! other lumber yards seriously suck and dont care once they get your $$$. But the post follow up on delivery and customer service is special here! read more

We visited AL in person with Josh giving us a tour and samples of wood decking we were interested in evaluating. He took his time with us, very thorough. When i placed the order the following month, i specifically asked for Josh to make the order over the phone. Josh further was assistance with the shipping as the shipper had an incorrect phone number. The order was delivered and the quality of the materials excellent. I will be making further orders in the next 6 months as my remodel continues. read more

Josh Miranda was exceptionally helpful with my order. He made sure it was correct and everything was shipped without a hitch. I was extremely pleased with the service I received and the excellent customer service provided by Josh. Advantage lumber is a company worth doing business with. Please call them with your exotic lumber needs. read more

My experience with Josh at advantage lumber was excellent. He helped me order two deck tile samples to our client in SF, and once they made their decision, Josh put together the full order and had it delivered to our job site in 4 days. Great service, great product! read more

I ordered massaranduba boards from Advantage Lumber for a deck project and the initial order included some damaged boards. Josh Miranda assisted in getting replacement boards shipped promptly at no additional charge. read more

We looked and looked and looked for the type of wood sold here. Never realized it was just minutes away! Great customer service from the start. Contractor and I went to the showroom to see the wood, and the salesperson was so patient and informative. She was very knowledgeable about the wood, and extremely helpful when it came to selecting the best type of wood for our project. Delivery was as expected. All very straightforward and easy. I'd recommend this business 1000X over! read more

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Jorge Rey is a take charge kind of guy! More specifically, he resolved an issue that enabled Advantage to gain a satisfied customer from one coast to another. Without going into heavy details, Jorge picked up my file when an East Coast sales representative was called away and was not available. It was Jorge's compassionate and problem solving skills that enabled the transaction to proceed. Thank you Jorge. Roger read more

I am a roofing contractor that works with Advantage Lumber and I just wanted to let the powers that be know what. great job they are doing. Always delivering when requested and the staff (Specifically Victor Gutierrez) are amazing. Very knowledgeable and helpful every step of the way! read more

Advantage Lumber - Building Supplies Near Me - Santa Fe Springs, California

First they told me the delivery truck didn't fit on my street (with a cul de sac at the end with a 74 foot width). They then said they'd take care of bringing it to me through another company, and would call with delivery times. No one called they came when I was on vacation and dumped it in my driveway (they do not bring wood into the house). Luckily my handyman was there and brought it in for me. They left a huge immovable pallet in my driveway and said they'd c come get it returned to them, but for a fee which I should not have to pay. I can't move it and my condo board upset. DONT USE THIS COMPANY. The prices are lower because of this nonsense. read more

Josh Miranda is the best! His experience showed when he explained all the different advantages vs. disadvantages of each type of lumber.

This entire process has been a disaster. I ordered 200 square feet of 1+ plus Cumaru tongue and groove decking for a covered balcony. They came in 12' and 8' sections. The wood itself is very pretty. That's where it all goes downhill. I live in a rural area. The T-Force driver refused to drive down my driveway to the house. I had to hand unload the boards from the truck into the back of my pick-up, then unload them again at the house. I stored the boards for 3 days across some 2x4's. The 8' boards twisted, cupped, and warped. In contacting Advantage Lumber, they told me I stacked them wrong. Give me a break. Properly dried boards should not warp like this. There is wood on the Titanic that is straighter than this. Next, the tongue and groove milling has no clearance and creates an interference fit. This is fine if you are engaging a 1 foot section of board. Try engaging a 12' long section of a tongue and groove board that looks like a potato chip. It is impossible to get this to work. I had to manually open up the grooves on each board to even have a chance of getting these engaged. What should have taken a few hours to install took me over a week. Now the floor is very uneven with boards all at different heights. It looks like crap for wood that is 3X the cost of PT. After sealing with IPE oil, the wood itself is pretty. However, don't wear rubber soled shoes on this. I've got black marks all over it. Next, let's talk about splinters. DO NOT, run your hand over a board. These aren't your typical "ouch" splinters. These will make you speak in tongues and question your existence in the universe. read more

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Providing misleading shipping information , took over 2 weeks to deliver the material and paid for 2 day delivery service. Have to unload the truck on your own. Beware! read more

Updating my review. After posting this review, I spoke with Jon Fletcher who was great and refunded the amount for the damaged pieces. I appreciate this quick follow up and good customer service once I brought the matter to his attention. read more

Josh Miranda was very helpful to my company in setting up an account. Our first delivery was fast, on time and accurate. We look forward to working together. Thank you! read more

Incredible company to work with. Victor took a lot of time to show us our wood options including using a forklift to get one down. Allowed us to pick out the pieces we wanted to use. Great customer service I highly recommend them. read more

I was in the market to build a deck and called in to this place the sales staff was very helpful, spoke with a man then a woman both In California (since that's what I asked for) and they were both equally helpful and easy to talk to and honest. I went in and got samples and again great service ... ordered and got my wood in pristine condition. Everything was very easy My deck is beautiful! I've now had it about 6 months and I love i just reapplied oil and love that it looks like the first day. I refer this place to all my friends . There is an advantage with going with advantage ! read more

Perfect been coming here every year to get my ipe oil to do my deck great service and friendly cusy service

I ordered some Tigerwood from Advantage Lumber and was helped through the process by Josh. it was a very smooth process and Josh was super helpful and easy to work with! read more

This is my second purchase of IPE deck tiles. While I do believe they have a good product, the customer service has been severely lacking. I ordered 140 deck tiles, and upon the delivery truck opening it's rear hatch, you could see the vast majority of them having come loose from their packaging and jostling around the entire time during transport. In addition to several tiles being completely unusable, many of them were scratched. I took pictures of the tiles being all over the back of the truck, as well as a few more that showed even more damage. When I signed for the delivery, I indicated that there were many tiles with issues. Upon sending the photos to Advantage Lumber and explaining the situation, they wanted even more pics. Normally I would accommodate, but I had already stacked the tiles neatly and was awaiting my contractor installation. I was not asking for anything more than replacement tiles to be sent in a timely manner so that I could move forward with my project. I was more than willing to send the damaged tiles back. The representative kept insisting that additional photos were needed, despite the pics showing at least 60 tiles thrown all over the back of the delivery vehicle. I kept pressing, indicating that I did not have a lot of time prior to install, and was not offered anything other than send more pics or to sand away the scratches. So basically I was being asked to invest more time, money, and effort to repair damage I played 0 part in causing. When I asked to speak to a manager/supervisor, I had to make multiple requests. When someone finally got back to me, I immediately returned their call and left a message, only to never hear from them again. So here I am, a month later, having spent almost 6K on tiles, and I still have more than a dozen tiles with deep scratches and/or severe chips. I can't get a call back or receive any type of replacement tile unless I unstack all of the tiles, find the tiles that are the most damaged send updated pics, get approval for replacement, send back the damaged tiles, and then, and only then, will I get new tiles. By the time that all happens, my contractor will be long gone. read more

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Worst customer service ever! After attempting to place an order on line and having the web page block placement of the order on the basis of the credit card charge being rejected, I called the bank, and they assured me there was no such rejection. Called on the phone, representative said he would enter the order manually. Next day, I checked the credit card on line, and no charge had been entered. Called Advantage again, a different rep answered, I explained, he said the card rejected, would re-enter the order. Next day, another rejection, called again, same routine. Got an invoice via email. That was over two weeks ago, I called today to ask where my shipment was, and they said the card had rejected, claimed they had called me and left me a message (no such message was received). BTW: I have since made many larges charges on the same card via other vendors with no trouble at all. read more

I have been to lots of lumber yards and specialty woods distributors. But Advantage Lumber is special. These folks are dedicated customer service professionals. They have the highest quality exotic woods too. Ipe, Cumaru, Tigerwood and more. I wanted to purchase Ipe to build a deck that would be beautiful and long lasting. So I called Advantage Lumber and was connected to Erica. She helped me understand the many kinds of boards and screws. Then she helped me pick the one that would work best for me. It was a joy to have such great help. When the day came to pick up my wood, the staff at the front counter made my visit feel great with a friendly attitude and a free T shirt. I'm going to wear my new green Advantage Lumber T Shirt to work and brag about my deck with photos too. I read more

Advantage Lumber - Building Supplies Near Me - Santa Fe Springs, California

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My contractor and I worked with Leann Hernandez on our fencing project. She helped me from A to Z. I highly recommend her and advantage lumber in a whole I couldn't be happier. Thank you read more

Great product and communication. Very easy to work with. Would not hesitate to recommend them or work with them again. Thanks Jorge!

I researched this company before my purchase and was comfortable with my purchase. I spent in the thousands, was told that my product would ship in 10 -14 days. I waited 14 business days. Having received no communication, I called them. They told me it would be 2 weeks before they got a shipment to begin fashioning my order. They would ship 10-14 days after that. They are the busiest they have ever been was their excuse. My problem is they should have called me when they realized it would be that long. They were fine to charge my card though. read more

I am a small DIY homeowner and wanted a smaller order of IPE deckwood. I thought I would try a second time to buy there, so I called and their policy has not changed. You are not allowed to go thru and select pieces from their inventory. Most woodworkers and carpenters who care about the appearance of any given project insist on selecting out the nicer looking pieces that are straight or even have nice grain patterns. Lucky for me I found "Brazilian lumber" over in Gardena. They have beautiful wood and will allow you to select out the pieces you want. If you want high grade beautiful lumber stay clear of Advantage and go to "Brazilian lumber" in Gardena! read more

They Always work with me on deals that are available at any given moment. Staff is knowledgeable and friendly. Best sustainable rainforest hardwoods To be had. read more

They're only getting one star as I'm unable to select anything less. DO NOT BUY FROM THIS COMPANY!!!! I bought thousands of dollars' worth of lumber and paid over $370 for shipping. Only to find out they will not authorize the delivery driver to use the liftgate to offload the materials. It has to be offloaded BY THE CUSTOMER! I'll say that again ..... BY THE CUSTOMER!! Similar to Michael P in San Francisco, I got the "terms of sale" nonsense. The attitude of the employee I spoke with was condescending and dismissive. I understand that fuel and materials are expensive, so I paid their price and the shipping. But I'll definitely be taking my business to another company in the future. One that values customer service. Steer clear of this company!! read more

Please read the fine print with this company. They set back customer service 25 years. I needed to be suspicious when the terms of sale is the longest page on their website in 6 pt font. These guys are interested in the sale and it's your problem from there. Their catch phrase for almost any question that arises, "Well, if you read the term of sale..." I get significantly better service from my local Lowe's. I will never buy form these guys again. read more

I called a week before our project to confirm availability of product, which was scarce but we had several options and to not be concerned. A week later I called to place the order and encountered an INCREDIBLY rude salesperson (I wish I would have gotten his name) that yelled at me for asking questions about availability and told me "I should have known better" about lumber availability. I was appalled by the way this was handled and the condescending attitude. I have sourced my materials elsewhere for now and hopefully this was an isolated incident, but pretty inexcusable. read more

Wow! This is The place for natural wood. Matthew is great. Doing our decking via these guys read more