Superb care from check-in/intake with Kristin and Annie. Continued with nurses Justin and Lauren, anesthesiologist Dr. Uday Jain and surgeon Dr.Nang Nguyen. The whole procedure could not conceivably have gone any better. My follow-up calls/questions were answered promptly and informatively. Well done everyone!!! read more

Husband had surgery here yesterday! We had a wonderful experience and the staff were lovely, the place was clean and I would definitely recommend this place. read more

I had surgery a week ago, the staff is so friendly and very professional. I did not know what happened during the surgery but the care before and after that made me so happy. The doctor explained clearly to me the problem and solution. I like the way they did for post surgery, the follow up. read more

The staff was friendly, personable and professional all in one. Fast in and out wow I would recommend this surgicare to anyone. Dr. Stidhams was so nice checked in before and after surgery. Thank you, all of you! read more

Took my dad here for a procedure today. All the staffs were friendly and very professional. Check in process at the front desk was fast. Nurses were very nice and clear with discharge instructions. read more

This is this is one of my favorite places to work go The caregiving here for the patients is over-the-top Dr. Stidham is a fantastic orthopedic surgeon we do complex cases and we have nurses and staff that are very caring and we are very patient Focused I'm very proud to work here. read more

I am sitting in the lobby of Advance Surgicare as I am writing this review. They called me 2 days prior to my aunt's surgery telling me to bring her in at 8:30 am for her surgery at 9:30 am. We got to the office at 9:20 am, filled out all the paperworks. Then, my aunt went inside, changed and waited for the doctor. While she was waiting, I went to pick-up some food for her. I figured that she can eat, and then take pains meds afterwards. I came back, check with the receptionist, was told that her appointment got change to 11:30 am. 11:30 am came and went and still the doctor is not here. They said that they had call me the day before to inform me of the change. Let me tell you, I got no such call and no messages on my phone. I asked them why the doctor was late and I got no answer. This place is ridiculous. I don't know how anyone can do business like this. These people need to get their acts together and take some responsibility for their actions! They need to close this place down or get their acts together! read more

Wonderful staff and nurses. Very happy with the facility and how I was looked after prior and post surgery. Thank you.

Surgery was scheduled at 1 with an 11:45 check in. They finally called the doctor at 3pm who said he was on the way. Doctor came in at 3:30 and had to read the chart didn't start anything until 4. Staff was rude the entire time very unpleasant and unprofessional. Do not come here. Go to an ally and get surgery before entering this mess. read more

We had some questions with the billing. The staff was very receptive to our questions. They solved the issue in no time. Thanks to Lisa, Khristina, Jenny & Ricky. Wish the best for all the staff in the years to come. read more

I waited for three hours in a gown to go into surgery for a short procedure- their nurse was missing (my wife overheard my doctor, livid, calling them about the delay). The first person I saw failed to insert an IV and and had to get help. (Is this a "learning surgical center"?) Then she left a spent needle on the blanket. My wife found it and threw it out when she was allowed back to see me. When they finally got the "tardy nurse" actually present, hours later, to move forward with things I asked about the delay. They lied and said something about "you know surgeons and their crazy schedules" right before my doctor arrived. So they put me under (GA) and when I woke up they told me they had aborted the operation because the anesthesiologist couldn't properly intubate me. They said I would have to get the procedure done again at the hospital in two days - apparently they have the correct equipment - smaller tubes for a narrow esophagus- to complete an outpatient procedure at the hospital but this outpatient surgery center doesn't. I have never had this problem with GA before. So wasted a whole day there with nothing to show for it- just a disturbing display of incompetence, nobody in charge, and lack of attention to detail: exactly the qualities you want from people who are charged with operating on your body. read more

I'm shocked at the negative comments I read in the review below. I had a procedure done last Thursday and was treated so well. I was super nervous and they were all wonderful in explaining everything I needed to know and caring for me. From the front desk girl to the medical assistants, nurses and anesthesiologist to the surgeon (Dr. Kilkenny) I can honestly say I could not have been in better hands. It was very clean and I felt as though I was the number one priority. I voiced all of my concerns and was comforted. Would DEFINITELY recommend Bay Area Surgical Group for any outpatient procedures. read more

i recommend this surgery center nurses are great ... i received a phone call prior to surgery from the nurse also a follow up call a few days after my daughters procedure... surgery was performed by dr trevino ent an amazing doctor my daughter received wonderful care from all the nurses at the surgery center ... from check in to the nurses in the back giving my daughter her iv and just hitting it the first try made things easier for my daughter... anesthesiologist dr. herbert was amazing she provided much comfort to my daughter i loved her kindness and the attention she provided my daughter .. i would definately recommend this facility .... Amazing profesional care , carring staff and great doctors read more

I don't know how great their procedure is. However, it's worst time scheduling experience in my life. I brought my son for Saturday 7:30AM appointment. We arrived at the place on time. He got called at 9:29AM. Two hours for nothing. He made the appointment a couple of weeks before. I don't understand why there is so much waiting. Sometimes we complain about the slowness of DMV service. However, this place is much worse than DMV. I found a similar review. Waiting doesn't seem abnormal. Strongly suggest ​avoiding​ this place. read more

Had a surgery on 4-12-22. Firstly, no family can be with you. They need to wait outside.  The nurse Kim, put an IV in but never taped it down well and it almost got pulled out by blanket.  Before surgery the anathesiologist came to look at my chart. He said I was going in soon and when I got in there I was not to talk or say anything, he said I would slow nurses down.  I got taken in and he gave me something in the iv and it felt terrible it made me feel very uncomfortable and irritable. So I thought he should know as it was making me worried.  I looked at him and said what did you give me?  He said to me, "I told you to not talk"  I will tell you after what I gave you.  I was blown away.  Now I was worried more and uncomfortable with this whole team. My Dr. Was not in there yet.  I had a pacemaker implanted.  Next I woke up in recovery room and my shoulder was hurting real bad. I had a nurse now by the name of Robin.  When I woke up I realized my shoulder hurt badly. She came in and never asked how I was. I told her my shoulder is hurting badly.  She turned and said to me o it will go away it should not be hurting, then she left. I just woke up and am realizing it is hurting a lot. Very uncomfortable and cannot get my mind off of it.  She came back in and got mad at me for moving around my arm. She said it should not be hurting it was a small surgery we do so many of them and no one else hurts.  Now I'm wondering what am I to do? I hurt a lot and cannot stop trying to get it comfortable. All the while she is telling me it cannot be hurting. She is starting to make me mad now as she is calling me a liar about hurting.  She then says does it still hurt? I said yes it does. She told me I must have a low tolerance of pain it will go away.  Keep in mind she is upset with me. She then walks out and I hear her telling some body something.  Now I see nurses walking by giving me dirty looks.  I now feel she don't believe I'm in pain and is making me out to be a drug addict because I asked for something to give me relief. My son called me on my phone and asked how I am I began telling him what was happening. After I got off phone she comes in and asks me who I was talking to as she was concerned because I told my son she don't believe I'm in pain and seems to treat me like a drug addict and a criminal.   She asks me if I wanted her to call the anathesiologist, I said yes. She does then comes back to me and said he told me when you was being operated on you jumped when they cut into you and he never saw that. So he said to give you some pained in your IV. She comes back with it and flushes the IV with saline, the syringe said saline. Then she puts in the pain killer and approx half it leaks out all over my arm and bed as the IV connection was loose.  I felt a little better but was still hurting and uncomfortable.  5 minutes later the anesthesiologist comes in (Dr. Shapio) or something. I said I feel a little better but still hurt. I told him half the pain med came out and leaked all over my arm and bed.  The nurse Robin heard me and came in through the curtain and said iv was loose a little squeezed out. They both turned and walked out and I hear her tell him the saline came out.  I will say this, I am having a real bad time now and DO NOT LIKE THIS PLACE. I waited to get out and left. My Dr. Sent me a prescription for some pain meds.  I sure missed my experience I remember at Reginal hospital as they where much more tenetive to the patient then they where about just doing a job.  My experience was horrible there.  I would be scared to go back after my experience and after writing this review especially. I feel I may not get out healthy as I don't trust them.  Best part about it was my Cardiologist was there who I trust. Dr. Chow. When you have a surgery at a place and the anathesiologist gets mad at you for asking one question as to what he gave me because I was trying to find a way to tell him I feel horrible by what you just gave me. He ells me " I told you to not talk" then in recovery the nurse Robin is upset with me because I'm in pain. And she is going around from nurse to nurse whispering things to the nurses who are now giving me dirty looks.  I will not go back to this place ever. Not only scared to but it even brings me to tears thinking of it. read more

I have been here 4 times and each and every time I have had the best experience one can have, starting with the receptionist, Christina, who is very friendly and professional. and the nurses especially Rene and Susan who were outstanding, and finally my Doctor,( Doctor Trevino) who is a fantastic doctor. I would recommend this place to anyone. read more

Billing department is awful. The billing person, Lisa who doesn't care much on patient. Coming work late and careless. She is not qualified on her position. Lady in front desk with bad customer service. I hope doctors know anout the front end service and fix that soon. read more

Only one small mishap; the RN struggled a tad getting my GP set up with measuring his BP (line wasn't connected to the machine.)

Never in my life have I received such a substandard care. Bay area surgical group at Lafayette St is much closer to a tire shop then a place of medical care. If you cherish your life or the life of your family members do not undergo any procedures there. Let's start from the beginning. Check-in/waiting area is so small that its smaller than any living room I've ever seen. When the gentleman in the wheelchair arrived people had to move about to make way for him to get to the counter. While I was waiting to be admitted, a doctor came out to speak to the wife of one of his patients... talking about HIPPA violation... Can they not have a separate room for patient confidentiality purposes to discuss the procedure not in front of everybody who's waiting? My instructions stated for me to arrive at 10 o'clock in the morning, one hour before my procedure. I did not get admitted to pre-op area till 11am. They asked me to get on the gurney but I couldn't because the linens were absolutely filthy with shoe prints that were never washed off . I asked to change the linens but the following was not that much better . I guess in the cost cutting measures the surgical group is using least expensive linen services . Since they were behind schedule, the entire process and questionnaire was rushed through along with IV insertion. I could have filled it out within that hour of waiting to be admitted . They asked what my current weight was. I said "aren't you going to weigh me?" they said," it's okay it will take it off your drivers license" . That's great, except my drivers license is 10 years old and I had three children since then and I'm .... ohhh about 35 pounds heavier. I clearly told them that my body does not take narcotics, anesthesia or sedation very well, and I take much longer then any person to wake up. They said, " don't worry, it's okay" . They called my husband five minutes after the procedure was done to come and get me. Luckily he was 20 minutes away giving me another 20 more minutes to recover. They sat me up in a gurney and made me take two deep breaths. That allowed my O2 sat reading to go to "normal", so they removed the sensor immediately after the good reading. Good enough, according to their standards ready for discharge. My best guess is that my discharge time was based on the procedure scheduled time not the actual admission and procedure time. So, I should have been out of there on time despite the fact that I wasn't admitted on time. It's lucky that my husband is married to a nurse. Because essentially he became my recovery nurse. She stayed with me for three more hours as I was in a deep deep sleep. He woke me up every time I stopped breathing at home. If he had to go to work I'm scared to think that my kids could found me unconscious or dead after their arrival from school. My husband made sure that I recovered and breathed after the procedure, not the skilled or rather unskilled workers at the surgical center. I know that my IV was inserted by sedation RN, I don't think I was ever recovered by qualified personnel nor admitted by registered nurse. I will never use this facility even if they offer their services for free. Stay away from here, your life is more important! One last bit of info. They made a follow up call to ask if I was ok but left a message and did not leave a phone number to call back. So that was another formality, for them to put a check mark in the chart that it was done, but how I am doing they really do not care... read more

BASM was an option given to us by my wife's Doctor. Our experience was very good. Clean and efficient office. Caring and friendly staff that went the "extra mile" to insure my wife was taken care of. We were happy to have chosen this group for her procedure. read more

We had such an amazing experience here. My husband had his procedure last tuesday and like everyone going into surgery we were really nervous. They staff was amazing in making us feel very comfortable. The Anesthesiologist called him the night before the operation to see if he had any questions she needed to answer. I have to admit we were shocked because we have never experienced so much care and thoughtfulness in a staff. Dr. Hua was patient and kind, answering all of our questions. The facility was great, so much better than a hospital in our opinion. He was the only surgery schedule that day, which made it that much nicer. The staff though is what made this place exceptional. If you get scheduled at this facility you are in great hands and have nothing to worry about. Thank you read more

Driving up to this center you would not expect to find such a nice facility inside. Marble floors in the entry, soft leather couchs to sit on. Beuatiful lobby, the front desk staff is so friendly, they offered coffee, tea, soda. The bathroom's are spectacular, I want it at my house. The nurse's were incredible, as I was talking to both the nurse that checked me in and did my recovery and the nurse that took me in the OR. They both had extensive nursing background and were so comforting. The facility was clean, spacious and beautiful. I have been in several outpatient surgery centers and I give this one a 10+. read more

My son had spinal surgery here yesterday and it went very well. The people here are very professional and very friendly. When we left around noon the waiting room was full of families. The staff and our doctor (Dr. Seago) took very good care of my son. The waiting room was a bit chilly so the staff brought us heated blankets! We're all very pleased with the care and attention shown to us by this facility. read more

On January 14th 2015 I had a procedure in Forest surgery center which my family and I were very nervous about. I was treated very nicely and professionally by the lady in front desk who was very well aware of my procedure and 10 minutes later a nurse came and took me to pre-op section. The staff where so professional and kind that I felt right at home and at that point I knew everything will be OK. Soon after I met the Anesthisiologist and she assured me that everything is well under control and of course my Doctor ( Dr Pham) arrived soon after looking very professional. The procedure took 3 hours and when I woke up there was a nurse who was checking on me and the doctor was talking to my husband . I left for my home and a few hours later got a phone call from the same nurse followed by doctor Pham's phone call that wanted to make sure that I was ok. I received calls from my doctor once a day for three days . I recommend this center to all my family and friends in case they are in need of surgery. Do not get fooled by big name hospitals as the service here is very tailored and personal. A big thank you to forest surgery center's staff and Dr Pham for a job well done. read more