Extremely Disappointed - Still No Refund After 8 Weeks I had…read morea scheduled surgery on April 28. On the morning of the surgery, I was drug tested and was told that I tested positive for a substance I absolutely had not taken. Because of this, they canceled the surgery. I immediately went to an independent drug testing center and, as expected, tested clean. I submitted these results to my patient coordinator, and they acknowledged the error and offered me a full refund. That was 7 weeks ago. I've sent countless emails and made numerous phone calls, but still no refund. The staff is rude, unhelpful, and refuses to provide any meaningful updates. I took two weeks off work, paid for a hotel for two nights, and spent months preparing--only to be denied surgery due to what appears to be a faulty drug test and then completely ghosted after the fact. What's most frustrating is how different the experience is compared to how Dr. Deal presents himself online. He seems personable and caring on Instagram, but in reality, the aftercare and communication from both him and his staff have been awful. The rumors are true: they care before the surgery, but once your money is in, you're on your own. To make matters worse, they are extremely overpriced. I've since recommended three people elsewhere who paid half as much and had amazing results. I'm now in the process of taking legal action. I have all the emails that clearly show they agreed to a refund. Bottom line: Don't waste your time or money here.

I do not appreciate being told I had to tip for cosmetic & medspa treatments. I had discussed…read morepricing in detail and bought a package. Was asked at second treatment why I was not tipping. I did not anticipate adding to an already expensive package and did not appreciate being asked to tip. Tipping is for waitresses making $2/hr and hairdressers, not medical professionals. Stop the insanity.

Communication is the worst! And I feel like going into a surgery like this the staff/ MD should be…read morefollowing up more often. Especially after the patient has called 5x. I work in the medical field and I have never let a patient go a full day without a call back. I have attached screenshots of my review on the website with more detail.

From the owner: At Chattanooga Plastic Surgery, we distinguish ourselves through the quality of your results, the…read moreintegrity of our staff, and our commitment to our patients education, satisfaction and overall well-being. We are guided by an artistic vision that strives for natural results. Our goal is to help you become a better version of yourself by enhancing or restoring the intrinsic beauty that is already so vital a part of who you are

Called on Monday and scheduled an appointment for Friday. Showed up for my appointment on Friday 10…read moreminutes early, wearing a mask, and was greeted by a nice lady in the lobby who took my temperature and asked a few questions. Arrived at the office and was told that the doctor and the nurse I was scheduled to see had left for the day because the front desk couldn't reach me to tell me about their safety protocol (remember the nice lady in the lobby?). So they just left before my appointment. I cleared my calendar and drove 50 minutes to this appointment in a busy, unfamiliar city to be told no one was there to meet with me. The appointment was a Mother's Day gift. I'm disappointed and I feel the business was unprofessional.

The coupon for one free product isnt honored by them. Christy was so awsome she helped me find what…read moremy face needed. Front dest is super slow I'm standing here waiting while shes on the phone with someone then walked away for over 5 minutes . The new girl wanted to help me but had to wait for lady boss I guess?

I went there for Dr. David Jemison, MD. He is reasonably…read moreknowledgable, patient, friendly. Coffee in the waiting room free wifi no penalty for no show

5 stars for dr. Nease and his nurses. Wendy, Melanie, and the others who were so KIND to me. they…read morehad great bedside manners and made me feel at home. I'm also very pleased with my results on my breast augmentation. As far as the 24 hour call center for them I spoke with a very rude lady on the phone when I was in pain at 2:30 in the morning and I won't name her but I was at ease when I drove to the office to see dr. Nease the next day who spoke with me and checked me out post op. thank You so much dr. Nease and his nurses! You made my experience so much better!

Dr. Shire performed a rhinoplasty on me. It was a very positive experience, and I received awesome…read moreresults! Dr. Shire is incredibly knowledgeable and talented! His entire staff is also great - very efficient and friendly! Highly recommend.

Dr Shire is a true artist in the art of Facial plastic surgery. If you are striving for a natural…read morelook, this is your guy. From skin care to Botox™ to tattoo removal, he does more than just traditional face lifts and will spend the time needed to help you make the right decision.

As I sit and write in detail all of the emotions and feelings I have had over the surgery was a bit…read moreoverwhelming, but my surgery truly changed my life. I cannot express how grateful I am to Dr. Scanland for the skill and talent she has and the results that I ended up with were beyond my expectations! Have you ever felt like a different person inside than what everyone else sees? Ever been told (by a friend) that you look deformed? These were experiences I had after a 3-year battle and losing 120 lbs.! I had skin in folds and felt ugly all the time! Dr. Scanland changed that! I interviewed several other doctors and when meeting with Dr. Scanland I felt totally comfortable! She had a feminine point of view and was very specific and confident in the results we could achieve; and boy did she deliver!!!! At three months post-surgery I was in a bikini for the first time in my adult life. A year post surgery and I couldn't be happier. I can do things I wanted to do before but was too self-conscious to do or just physically unable to do so because of the shape/size I was. I can exercise now and don't flop around trying to do a jumping jack! lol. I have never regretted my decision to undergo a Tummy Tuck. I finally feel like the REAL ME: the person I always felt I was underneath all the extra weight and then floppy skin! I look forward to my next experience with Dr. Scanland and her amazing team! Everyone in the practice is so helpful and willing/prompt to answer any questions you may have!

Dr. Scanland is wonderful. She is so talented and loves what she does. She and her staff make you…read morefeel very comfortable and explains every step. I would definitely use her again.

Not sure who to blame here office staff and management or the Doctor himself. I took my 78 year old…read morefather here for the first time today for a referred visit.I did not find anyone here to be very friendly. The young nurse seemed very cold for starters after 1 hour and 45 minutes of waiting to see the doctor my father was getting a little impatient to say the least. I simply opened the door to ask if we had been overlooked the one girl seemed perturbed that I had ask and the other said we would be next, not any word of apology!! After another 10 minutes he decided enough so he told them he couldn't stay any longer so we left without seeing the doctor and no rescheduling. It bothers me that some doctors and staff think that a patients time is of no value and that they are the only ones of importance! We will be seeing another doctor in another practice if I can ever get him to follow up!

Very disappointing. Dr. Castrilli now has a practice in this office. He abandoned his patients at…read morehis former office, no referrals. The staff at the front desk, excluding Lucretia, were very sharp tongued and no help at all. I realize in this situations that there are many factors at play when scheduling . I had a specific conversation with Dr Castrilli in which he said he would happily take me as a patient in his new practice . The staff at Hayes Hand spoke to me as if it was my problem and made me feel that they're frustration with the situation which is totally unprofessional . My last conversation with Dr castelli was mid December of last year when I was diagnosed with the flu . He Telehealth me and sent in antibiotics . This is when we had our conversation . As I further investigated it turns out his office didn't even request my medical records . I actually went by and signed a release form , gave them my insurance cards , and when I went back to check with them , still got an attitude from the front desk . They blamed everything on his former office and refused to give me a clear answer other than he's gone from 5,000 to 300 patients which means he cannot accept everyone . I have a chronic illness that Dr. Castrilli has been trading me for since 2017 when my original doctor became a hospitalist . This experience has been hurtful and the staff at the front and the nurse who said maybe I should find a new doctor after a conversation with Lucretia, could definitely use some lessons in bedside manner . Such an unfortunate situation that I took Dr. Castrilli at his word and then had to deal with Attitude from his staff. Obviously with no concern for my current problem.

Great service wonderfully compassionate highly recommend . Quick results and quick study upread more