Awesome place. Sammie is a super talented massage therapist. She's thoughtful, professional, and…read morestrategic in how she approaches the healing process. And she's incredibly strong for her size - probably the best deep-tissue massage I've ever gotten. Everyone else there is very nice and helpful, as you'd expect from Lookout Mountain. Highly recommend. The low-star reviews here seem to be focused on misunderstandings during the booking process. I've never had those issues, but I probably wouldn't take time to write a lengthy review if I had.

Got a haircut and it was awesome!!!! Noelle was the best hairstylist I've ever had and I highly…read morerecommend this, and the many other services they offer. A definite return. The vibe was amazing and I think everyone should stop by!

Okay hands down the BEST MASSAGE EVER! I've been working out daily for the past year and decided to…read moreadd massages in my recovery. When I say that massage was more than worth the investment. From the time I walked through the doors the experience was life altering, no exaggeration! The staff from the hostess to the masseuse 10/10. Beyond attentive, extremely professional, thoroughly explanations, amazing listeners. I could honestly go on for hours. And it smelled heavenly. Immediate tension relief just walking through the doors. My next visit will be the entire spa experience not just the massage.

Welcoming staff, clean space and great prices. I had a facial with Daisy and definitely plan go…read morerebook in the future. Cute little shop in the waiting area to kill time.

I just had the most magical experience with Suzanne. Hands down the best facial of my life!! I…read morealways believed facials were mostly about relaxing and less about results, but Suzanne knows what she's doing! She cleared my black heads, milia, exfoliated and hydrated my skin. It was also extremely relaxing. A true treat!! All of the women at PURE Face Care are true gems! Great energy and so inviting. I also like how they have cultivated a collection of skincare that you don't see everywhere. All skus seem very intentional! I can't wait to go back!!

Love love this place! I received a gc for my birthday and had my first facial. Not sure what to…read moreexpect, my esthetician was so polite, knowledgeable and patient. The space is calming, clean and inviting especially when you get back to a room. 10/10 would recommend to anyone.

Pamela and her staff are amazing. They honestly care about you and work to achieve the best outcome…read morefor you using therapy techniques suited to you. I've been coming here awhile now and have no complaints whatsoever. Pamela massages the muscles, etc., to relieve tightness, pain, nerves, etc. Keri and Denise help with exercises Pamela sets up exclusive to your needs. You'll never get more personalized service or anyone as caring, helpful, and compassionate as these ladies.

1 Star - An Unforgivable Mess of a Service Experience!…read more We booked a couples massage at Massage Envy on North Shore two to three weeks in advance to celebrate a late Valentine's Day. My wife and I took an entire day off work and even arranged for 45 minutes of travel (one way) 1 1/2 hours in total, to drop our son off for childcare, all to make this appointment at 9 AM. We received two confirmation messages from Massage Envy the evening before, so we were all set. The morning of the appointment, with barely an hour's notice, the manager--Jordan--calls to cancel our appointment. Her excuse? That it was "unsafe to drive" due to snow and "ice on the road." Let me set the record straight: We live on top of Lookout Mountain, drive a rear-wheel drive pickup, and the temperature never even dropped below 36°--hardly freezing conditions, making ice formation IMPOSSIBLE. The roads in Chattanooga and surrounding areas were perfectly clear, and I personally woke up at 5 AM to get ready and drove our son to childcare, ensuring we could make our appointment on time. Instead of taking responsibility, Jordan spewed a weak, laughable excuse about unsafe roads and then had the gall to offer us facials or individual massages at different times as if that could ever make up for the massive inconvenience and wasted day off work. We explained our entire situation--our meticulous planning, the sacrifice of work and time, and the real disappointment of having what we had been looking forward to ruined. Yet, she showed zero empathy. When I asked her to escalate this to her boss and compensate us with two free massages for the utter disruption, she called back and flatly refused, offering a pitiful upgrade for a facial or hot stones instead. I asked for the 60 minute massage to be upgraded to 90 minutes, to which she said she could not do that because of their "system". To add insult to injury, she arrogantly tried to correct me when I pointed out that, per their own website, we would have been charged for canceling the appointment--if we'd canceled ourselves, that is. But because her team "couldn't come in," she tried to rewrite their policy on the spot claiming we would not have been charged. Finally, I requested a full refund of our gift card due to the worst customer service experience I have ever received, and she dismissed us entirely, claiming she could do nothing since we purchased it online. This is not only unacceptable; it's an outright scam of a customer service experience. Massage Envy on North Shore, under the management of Jordan, is a total disaster. Their bull**** excuses, complete lack of accountability, and shockingly poor customer service have ruined what was supposed to be a special day. Do yourself a favor and steer clear of this place if you value your time, money, or sanity.

Ok, I have had anyone review my face like they do here. The technician was amazing! She was…read morefriendly, intelligent, and gave me advice I've never had before. I've been getting Botox and fillers for years. I thought it was perfect. I'm waiting to see the full results of my visit. I'll post soon enough.

I can't feel or see any difference. After spending about 35-40 min for a 2 very highly recommended…read moreservices on very pricy cost $$$. I had checked many places and only 1 in Chattanooga "HB" its worth the time and the money!! From now on I will only follow the recommendations since I'm tired of disappointment. Also ladies we need to know the value of the services, if someone charged big $$$ they need to provide the service they are charging us for!!!

Had an incredible prenatal massage! Dan addressed my concerns and gave special attention to the…read moreareas that were causing me more discomfort. Incredible front desk staff and all around a great experience!

Final update; had some drama getting our appointments honored, but we eventually got in and had a…read moredecent time.

I've had a lash lift twice. Courtney is excellent, listens to her client's needs, treats with care…read moreand provides wonderful service.

Full bikini wax for the first time and leg wax. It was a great experience. I highly recommend…read morethis studio!

This is regarding the Walgreens on 3550 Broad St…read more I wish I could give negative 50 stars! I have never been treated so horribly by a pharmacist in all my life. This happened this past Friday evening, July 19th, 2024, around 7 pm. My 77-year-old mother, who is arthritic and, in a wheelchair, needed her muscle relaxers. And it's those tiny cyclobenzaprine tablets, 5 mgs a piece, not those huge methocarbamol tablets... When she first received the prescription, it was for 1 a day. But on day 2, I called the dr's office and advised that one a day will not be enough. She needs 2 a night. So, they told us to have her take 2 a night out of her current bottle and when she gets low, to call the dr's office and they will get her going on a new rx for 2 a day. I did just that. I called the dr's office when she was running out and had two pills left. They called in the rx to Walgreens. I received a text that there was an insurance issue. I called dr's office, they get the rx approved with the insurance, and proved medical necessity. It goes through at Walgreens. Then suddenly disappears from the app. I called Walgreens to check the status and the pharmacist flat told me it's too soon to refill. We argued and I asked for the pharmacist in charge, he said that was him. I then asked for a manager. And conveniently, he won't be back until Monday. So, I head down there in person to confront him, along with my mother. But the male know-it-all pharmacist cancelled the rx and put it back on the shelf, stating it's too soon to fill and refused to fill it. I tried to explain what happened, as to why we're refilling on day 45, he kept talking over me and was emphatic that he would not fill my mother's rx because it's too soon to fill, he didn't care about the back story and didn't care that my mom's dr and her insurance are all taken care of, he will not fill it. He was so rude to me and my mother! Such a jerk! I had her rx transferred to the Walgreens in Fort Oglethorpe on Battlefield Pkwy. And when I got to Fort O, the rx was ready and waiting for me with a smile! I am switching all rxs to them. DO NOT use the Walgreens pharmacy on Broad St. Go ANYWHERE else. This pharmacist has a God complex and makes decisions about your meds without consulting your dr. And he stated the dr hadn't consulted HIM! What?? You're not her dr! Why should they consult you?? I told him as I left that I hope he never has to go through the pain and agony my mother does and then deal with someone that withholds meds the dr prescribed. Ludicrous! I will report to corporate Walgreens too! The pharmacist that worked the evening shift on Friday July 19th needs to find another job. He has no customer service skills, no empathy, whatsoever! He is the end all, be all, of your medications. He was condescending and completely infuriating. DO NOT FILL YOUR MEDS THERE.

Wonderful experience here! My partner needed prescription filled from Florida...They were ready in…read more20 minutes. One of the workers helped my friend to the car with heavy items as I was minding dog in car,,,Very helpful staff and very clean! Good experience!

Alysha is such a fun vibe! I had a brow lamination for the first time and she walked me through…read morestep by step of the process and answered all my questions along the way. I feel like I had great experience for the value and love the outcome.

I got a classic set of lash extensions with Kristin. I've never had them before, so I had no idea…read morewhat to expect. Kristin's area is private and very relaxing. She turned on the bed warmer, which was soooo nice. I love the lashes and will definitely be back if I want to get them again. (I am not good at regular appointments, so I'm not having them filled)