Elite Plumbing and Remodeling was at my house for maybe 15 minutes, and in that time not a single…read moretool was removed from their truck, no proper evaluation or attempt was made to resolve our issue, and instead they tried to upsell us immediately.
Your company "commitment" is an absolute joke considering you left us to do half of the repair in the middle of the night out of desperation.
Like many other reviews, we were referred to Elite Plumbing by our home warranty company. The interaction did not start out great, considering we were told by the warranty company that Elite would be able to come out same day - but we were essentially ghosted until the following week.
The day that they were supposed to come, my husband had texted (the same phone number that they had initially contacted me via text from) with more details of the situation, along with photos.
This information was ignored. They never responded to his message.
They arrive at my house, my husband shows them a video of the problem (located in the bathrooms), and they IMMEDIATELY ask to be led to the backyard to locate the main sewage drain. After they did a very light stomp and walk around my house, they determined that the drain could not be located, and said we can pay an additional $175 for a camera to possibly locate this drain, or $1600 (STARTING) to install one, and nothing else could be done.
Not once did they ever look into the bathrooms, where the issue was. Not once did they actually evaluate the issue, but had absolutely no problem on upselling us hundreds of dollars!
So, not only did they completely waste their time (and mine), but my husband did half of the repair of which Elite could have done themself, and actually made more money as the repair was cheaper than the deductible.
I actually found out from the warranty company that my drains should have been snaked prior to them even locating the main sewage line, of which the manager or owner was arguing with me about. Refer to your contract with Fidelity, do not argue with customers about that.
Now, I am about a week without plumbing, scrambling to find an actual plumber, and was left with essentially an argument from who I am assuming is the owner or manager, who attempted to gaslight me about this entire interaction.
Do not recommend, please use literally any other company than these people, who will waste your time and will only seek to upsell you rather than looking at your actual issue.
