This is now ivy rehab. I went last February, against the advisement of my doctor who had heard bad things since the changeover.
I loved my physical therapist, Megan. She was attentive, and paid attention to me instead of rushing through. She was thorough, would hold a conversation with you to make you feel comfortable. Let's just say she made the tmj in my shoulder feel really good after a few short weeks.
But also, if you go at night, it's like the very young staff is having a dance party. They start blaring music and having private convos all over instead of helping or working.
Here's the bad. I called this location three times after my last appt. the first was to see if I had anymore appts coming up since I never got an exit exam on what I had as my last appointment. No returned phone call. I called twice more between March and April to see if I had any sort of invoice in the works, so I could get ahead on payments. No returned calls. I then went to the website and did the contact option there, no reply!
In August, I received a certified letter saying my account was about to go to collections. I immediately called the location in the bill (Boston) and left a message about how I received NO PRIOR INVOICES so HOW was I being sent to collections????
I didn't receive an answer, so I just started paying the bills online via the patient portal.
Got a call yesterday, after making another payment. Called them back and I was told my account was going to collections if I didn't pay the full amount or set up a plan of payment at 100 dollars a month. I was FURIOUS. I explained AGAIN that I received no invoices prior to August, when I stared paying. I asked the lady repeatedly to look at my account, and see that the date the letter was received, and my first payment lined up. If I was answering these calls and paying after that invoice why would I have ignored the first three they supposedly sent?!
Mind you, the two ladies I spoke with were extremely nice. But I did not once get an I'm sorry when I said I received no invoices before August. I was told my account would have normally been in collections already in August. Even after I said it was the first bill I got. I felt like I was being accused of lying. I'm paying my bills, I've answered all calls I got from them, when I actually received them.
Do not do business with this place. I am so sick to my stomach that I've been treated as a liar, and received no apology for the shoddy work on the part of this company. Between getting no calls back (I was basically asking them to send me a bill) and being threatened to go to collections when I am actively making payments...
Take your business elsewhere. This place clearly just wants to mess with you.
My two stars are for Megan only. She is the only redeeming part of this place. read more