I was recommended to this shop on a dirtbike group, spoke with the owner before drop off explaining issues and he stated they would "figure it out within 4 business days". Approaching business day 5 I called in and requested to speak with him directly and the lady claimed he was out of office and that HE would call me back later. Instead of HIM calling to speak with me like I requested, SHE sent me a text message not answering any of my questions giving me blanket responses about why my bike hadn't even been "touched" yet. Finally, over a week later on Saturday I received a phone call from who claimed to go by the name of "Seth" and he stated they "couldn't figure out what was wrong, without me paying for 3-4 hours of shop rate to tear down the whole motor". Then informed me THEY stripped the crank shaft thread. I stated that I had no issues 8 days prior to dropping off *have video and picture proof* and he stated it HAD to have been me who did it because they have "proper tools". I replied with my father in law who builds race cars has "proper tools" and he's the only one who had touched the bike along side myself. Mind you, WE are both biomedical engineers and work on 10s of thousands of dollars of medical equipment every day. 3/28/24 pick up day. We arrived at approximately 8:15am to pick up the bike and address the "stripped shaft threads" situation and the owner "Steve Trivisonno" insisted on loading up the bike post collection of payment from me. I stated to him that we would load it as I wanted to open the crank case by removing the cover and inspect the "stripped and grinded down threads" as his employee told me on the phone and his whole demeanor changed. He then was attempting to "explain" what was wrong to me like I was a toddler. I asked him why he was speaking to me like that and he stormed off like a CHILD and said " try not to get MY parking lot all dirty" referring to oil that was coming out of the crank case.... Mind you their establishment, I don't know if I'd even call it that, shares the lot with another business so HE owns nothing. Steve never cared to explain anything to me before paying for anything, ask me if I wanted further repairs or simply have some decent customer service not only has a "business owner" but as a damn human. Not to mention I was told on the phone because lack of diagnostic and it "only took 30 minutes" they were going to charge me 1/2 the shop labor rate which would be roughly $50 and instead they charged me .75/hr rate totaling to $71.25. I wouldn't recommend him or anyone who works here for ANYTHING, much less a diagnostic. Both the phone call for an update as well as pick up interactions were both fully video/audio recorded and documented, so for the record these aren't unsupported claims. read more

Advanced Performance - Motorcycle Repair Near Me - Maricopa, Arizona

Needed my heavy motorcycle loaded in my pickup. They did it quick and safely, which took a load off my mind. Thanks!

Jeff tried to keep my $1200 deposit forcing me to take legal action against him. I won and Jeff had to give my $1200 back. I gave Advanced Performance a deposit of $1200 to get in line to have some work done on my Harley. Originally they wanted my BIKE as collateral!! I refused to leave my 2017 Ultra for them to shuffle inside and out of their shop with their small, inexpensive dirt bikes and quads already dinged, dented, and scratched. After it was looking like 8-weeks before they could get me in, I changed my mind and decided to take my business elsewhere. Jeff tried to keep my deposit saying it was for parts they special ordered and there is no refund after 30-days. I asked for my deposit to be refunded on day #31. I have been unable to find any other bike shop in the valley that requires leaving a monetary deposit... MUCH LESS leaving one's personal property as collateral... prior to doing business with someone. I was not informed in advance in any way my $1200 was for parts ordered nor was I made aware of the "no refund" policy. In fact, Jeff told me verbally it was merely to secure a spot in their maintenance schedule. There is nothing written on the invoice they gave me for my deposit about terms of sales or any such refund policy, there is nothing on the AP web page... nothing. In fact, I only learned of their refund policy when Jeff mentioned it in a text to me weeks after our legal action against him began. Customers must be informed of the rules in advance and in writing. No business can make up the rules as they go. Since I used a Wells Fargo debit card to pay the deposit, I turned Advanced Performance in to my bank on a charge of fraudulent practices. I also filed a similar complaint with the Arizona Attorney General. While Wells Fargo immediately refunded my account with $1200 it was conditional and based on the outcome of its investigation. After around 90-days Wells Fargo decided Advanced Performance had in fact not proven they were justified in keeping my $1200 and the refund to my account became permanent. I won. I am certain the AZAG would have also decided against them as well due to Jeff's brash and ludicrous notion he can make up the rules as he goes. If you want to do business with a company like this, it's your choice. My experience however should be a huge warning to anyone who enters into a business relationship with Advanced Performance. Both Jeff and Steve are both young and have still much to learn about running a customer centric business. read more

Awesome and honest place to have work done. Fair prices and straightforward. Don't try to sell you stuff you don't need.

I brought my Arctic Cat ATV to them for some maintenance items I needed done. Brake issues,hard starting, new drive belt, coolant flush etc. They did all the needed work and found an issue with my carb. Seems that is has been leaking. After trouble shooting they found it leaking form the gaskets and recommend a gasket kit. All work was done to my satisfaction and my quad runs better than it ever has. Upon pickup I was given my bill and an explanation on all the work that was done. It was great to get this feedback to know about my quads condition is. The last think I want to do is get stuck in the middle of the Desert ! I highly recommend this place. They may have a wait as they are a smaller shop, but in my opinion its worth the wait. read more

I paid 700 .56$ dollars for bike to run like sh## and wow and he ask me to bring back so he can charge me more money .that's the game they play i am playing the it it cost money . read more

Fantastic guys to work with. Somebody had run into the back of my bike and drove off. Called these guys in a pinch asking if I could drop the bike off immediately, so I didn't have to rent the trailer for more than the minimum required time. They had no problem with me dropping it off on short notice, were up front about their diagnostic fee and hourly rate, and it was obvious these guys knew what they were doing after 5 minutes of talking to them. Helped me get the bike off the trailer (With a license plate and brake light lodged up into the wheel well, it was not an easy task) They had the diagnosis and quote within a day and the final price was very close to what they had quoted me. No hidden costs. Work was complete within 2 weeks and the bike is running better than ever. I'll absolutely be using this shop again when I need service. read more

I had had my bike picked up by Advanced Performance in late April early May of 2019. The bike was not running and I had no history of the bike and why is was not running. I hired them to get the bike running. They waited until December to run a scope through the engine to determine if there were any pistons in the engine. Throughout the process I was re-promised when the bike would be done and the bike was not done come December of 2019. It took EIGHT MONTHS to get approximately 20 HOURS of work done, and them to tell me the last month there are no pistons. I picked up the bike even though it was not running so I can take it to a shop that can get the job done. I would expect that if my bike was thoroughly examined to determine any problems with the bike they would have done a physical inspection of the engine when they first started the process. I was referred to this company from a friend who has had great experiences although mine was less than bad. Had I known they could not deliver on my reasonable expectations or a reasonable timeline I would have not taken my bike to them. I hope that they can improve their service and provide better service to their existing and future customers. read more

Great people and outstanding service at advance performance, fair price on labor turn around time is quick will recommend them to anybody.