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    Advanced Pain Care

    3.7 (3 reviews)
    Open 8:00 am - 5:00 pm

    Services - Advanced Pain Care

    Physical therapy

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    ATX Orthopedics - Sean Gallagher, MD

    ATX Orthopedics

    4.9(61 reviews)
    35.8 miRosedale

    I have been a patient of this practice for several years. I've been seeing Dr. Amis recently for…read moremultiple issues with my hands and shoulder. He has been patient with clear explanations in walking me through the options. I have complete confidence in his ability to assist me in getting well as he has in the past. Calm demeanor and a good listener.

    If you read reviews for medical providers, you'll see a common theme: doctors were great, office…read morestaff was horrible. That was certainly the case here. I have nothing but good things to say about Drs. Gallagher, Amis, and Barron. But the office manager left such a bad taste in my mouth I'll likely seek care elsewhere if I need another visit. One benefit of insurance is not just that insurance often pays part of the bill, but it actually lowers the total cost of the bill, because of the "contracted rates" agreement between the insurer and doctor. Our insurance is weak and doesn't cover office visits, meaning we don't technically qualify for contracted rates, but all our other providers give us the contracted rates anyway (probably reasoning that if the doctor were willing to receive $x as payment from an insurer, they'd be willing to receive the same amount from us). However, the office manager at ATX Ortho has seemingly decided on her own that ATX Ortho won't give the contracted rates, and doesn't care that that makes ATX Ortho stand alone in that regard. The initial conversation about my wife's bill went something like this: - - - - - OFFICE MGR: Your insurance doesn't cover office visits, so you don't get the contracted rate. ME: I know our insurance doesn't cover office visits, but all our other providers give the contracted rates for office visits, even though office visits aren't covered there, either. OFFICE MGR: But your insurance doesn't cover office visits! (groan) I went round and round on this, all I could get out of her was "Your insurance doesn't cover office visits!" - - - - - Today I saw Dr. Amis for myself and explained the problem with my wife's bill, including how all our other providers give the contracted rates even though they don't have to, and showed him the EOB with the Total Charged vs. Repriced amounts ($393.50 vs. $292.05). He didn't really want to know all the details (which is normal, he wants to leave administration to office staff so he can practice medicine), but said he'd be happy to receive the $292.05 repriced amount and directed the receptionist to honor that rate. So I paid, and asked her to submit my own office visit through insurance the same way. Then after I got home, the office mgr. called and again railed at me that our insurance doesn't cover office visits and she wouldn't give us the contracted rates. I protested that Dr. Amis had said we could get those rates, and she said that was just for my wife. I said I was sure that Dr. Amis meant it to apply to my bill also. She countered that my wife was "lucky" to have gotten the contracted rate at ATX Ortho (at other offices, we don't need "luck" to get the contracted rate, they just give it to us), and that she talked to Dr. Amis and he said to not give the contracted rate. I think she either didn't actually talk to him, or she did and misled him, more on that later. I asked her: "To be clear, if ATX Ortho doesn't give the contracted rate, it will be alone among all our various doctors' offices for not giving that rate, is this really the way you want to handle it?" She said yes. Since the decision to not honor the contracted rates is so unusual, I asked her where that policy was coming from, from her, or from the practice owners? Because it really seemed like it was coming from her. She said she talked to both Drs. Amis and Gallagher and it was their decision. I asked, when you presented the information to them, did you explain that ALL OUR OTHER PROVIDERS GIVE US THE CONTRACTED RATES? She admitted that she did not. Bingo. So, the doctors, who are not versed in the intricacies of insurance/billing, understandably deferred to their administrative staff, but their staff misled them by not giving them the whole story. I do want to point out that the *other* office staff has always been nice and helpful (e.g., Amber).

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    ATX Orthopedics - 3901 Medical Parkway

    3901 Medical Parkway

    ATX Orthopedics - ATX Orthopedics is a Orthopedic Surgeon serving Austin, TX

    ATX Orthopedics is a Orthopedic Surgeon serving Austin, TX

    ATX Orthopedics - ATX Orthopedics is a Orthopedic Surgeon serving Austin, TX

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    ATX Orthopedics is a Orthopedic Surgeon serving Austin, TX

    English Christopher MD

    English Christopher MD

    3.6(8 reviews)
    34.1 mi

    Office personnel need work, disinterested & not friendly. The dr. is overrated per my personal…read moreexperience. It took about 6 weeks to get in. While explaining to the dr. why I was there, he kept using the hand gesture that we understand to mean hurry up & finish talking. Dismissive & rude. I'd fallen off a low step stool & twisted my knee. Couldn't walk on that leg for 2 weeks. Constant weakness & pain for months. My podiatrist recommended this dr. so I had hoped to get a thoughtful diagnosis & treatment or plan. I was told I have arthritis, "maybe" some torn ligaments, & need a new knee, that I need to lose a lot of weight before I can safely have surgery, & after asking TWICE for a shot to alleviate the pain, I did get one but a week & a half later I called the office for a second shot where the pain actually radiated from (other side of knee), I was told NO, to wait for 4 weeks for the shot to work (WHAT???), & to have a shot every 3 months until I get the knee surgery. I told the office woman that the doctor could've told me this when I was in there...no reply. This dr uncommunicative, disinterested, in a 'hurry.' My knee hurts 9-10 on pain scale still & I will definitely be looking for a dr who not only treats (sort of) medical issues but also sees patients as sentient beings who deserve respect & feel real pain. Maybe 2 stars are too many./Update: I went to another orthopedic surgeon for a second & much more thorough opinion I trust. Turns out I have arthritis AND bursitis in both knees, will have physical therapy for a while, only need to lose less than half of what this dr said to have knee surgery, still needed, still in pain. The bursitis is hereditary & the cause of pain. A good doctor really is important. Oh, & the new doc listened to me first because he learned things needed to know, gave me a thorough exam.

    Hey did a. Knee replacement on feb 6. Had very little trouble. Good PT and now working well.read more

    Ryan Shock , DPM

    Ryan Shock , DPM

    4.7(108 reviews)
    27.5 mi

    I have been seeing Dr. Shock for over 5 years on the recommendation of my neurologist. I had…read moresustained severe structural and neurological damage to both legs and feet over the course of a lengthy career in pre-hospital emergency medicine . So severe that it forced(along with a nasty cancer diagnosis) an early retirement and a future in a wheelchair. Not on his watch Flash forward 5 years, multiple surgeries, medical procedures and assertive use of pharmaceuticals...I WALKED out of his office today. He is an outstanding physician who advocates for his patients and isn't afraid to take on insurance companies to provide the best care possible.

    DONT USE DR SHOC FOR SURGERY!!! My first impression of Dr…read moreShock and his office was great, he had great bedside manner, he was friendly and seemed knowledgeable for basic podiatry. I WAS an avid runner and was having a slight issue of a bone spur. After a couple of steroid shots, Dr Shock recommended I get a simple surgery since I met my deductible and could do this easy surgery and be on the mend quickly. WHAT A HORRIBLE MISTAKE IT WAS LISTENING TO HIM!!! He should be not be practing medicine and sued for malpractice for my surgery. I underwent the surgery on his advice and was healing fine, inside the foot, perfect healing, no swelling, no pain, and I went in for the follow up. I had a tiny red dot on the outside suture where the stitch was sticking out. Instead of snipping the stitch off, he said. Oh I'm going to open this up and clean it out. I thought it was strange to do this but he's the expert (so I thought) and went home. A few days later my foot began to swell, got extremely red, and started to form an infection with oozing and puss. I kept calling the office and sending in pictures and time passed. Finally he said come in after 2 weeks. My foot got an infection from him opening it up and "cleaning it out" from my own bacteria that lives on the outside of the skin. He then tells me i have to have surgery again to clean it up. I come out of the second surgery and due to his negligence and the delays on his part, my ligaments on the inside were eaten by the bacteria so my pinkie toe has no support. I now live with a pinky toe that is elevated and cannot fit into many does, I have no feeling in the outside of my foot and can't wear many shoes because my toe sticks up and is very painful and embarrassing. DONT TRUST HIM FOR SURGERY!! Go to an orthopedic surgeon, NOT A podiatrist !! I live with this everyday, It effects my everyday life, makes it hard to play pickleball, run, and even wear heals. I would steer away from this practice at all costs.

    Photos
    Ryan Shock , DPM
    Ryan Shock , DPM
    Ryan Shock , DPM - Results after he "opened up my foot to clean it out"

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    Results after he "opened up my foot to clean it out"

    Advanced Pain Care - physicaltherapy - Updated May 2026

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