Terrible service and lack of concern for patient care. Empathy should start at the front desk. My…read moreinsurance information was verified twice, yet they still entered it incorrectly and sent the preauthorization to the wrong insurance company. Because I needed care soon, I was left in a position where two representatives essentially told me my only options were to either go to the ER or pay $750 out of pocket -- even though the issue was caused by their own error. On top of that, the representatives were rude throughout the process.

Staff- excellent. Location - beautiful. Initial process - painless. But once I walked out, the…read morefrustration began. No results given (I'm self paid)...had to call twice, email twice. Once received results, couldn't see them. Had to email and call again. Was told $300 over the phone, charged $450 when I got there. I paid it, and they said no more would be needed after that. Today, received a bill for $150 more! I now have a case number and wait to see what happens. It feels like once I left, the confusion and disregard started. If you are a self-pay patient like myself, find a different facility.

A friend who is like family to me was a patient in the hospital at OSF in Bloomington this week…read more He is suffering severe physical and mental health symptoms which make it difficult to care for himself at times. He was released on September 14th without his clothes or shoes, and without having any contacts in Illinois to assist him. They told him it was their normal procedure to dispose of patient clothing and his best pair of shoes. After much searching they were able to find his wallet, glasses and car keys but not the keys to him camper, which is his temporary home. I followed-up with the crises center that were working with him but they didn't seem too concerned that a vulnerable person was released in this manner. He may have made terrible decisions over the years that caused his dementia-like symptoms, but he is a human and deserved better.

Price lack of transparancy, lack of communication and price gouging causing patients and customers…read morestress and wasted money at the hands of the "professionsls" and services and tests they take is common practice and getting worse with their operational processes and systems and 3rd parties handling their operations.   While building lots of new buildings in locations (charging over 225.00 for a walk in visit which is never posted as the cost when you check in or on the walls or websites) then grab your insurance card hoping the insurance will pay for the ennormous charges for doing literally nothing for the patients or referring them to someone else is quite a scam. Seems Christie, OSF and Carle are now in the decptive business bankrupting many folks who even have high cost health insurance.  They bank on the price setting I guess and set them as high as possible and pricing services way more than realistic.  People are loosing all hope in the collections, medical and operational systems Illinois and these medical systems have in place.

Dr. Naseer is always so caring and listens to everything I have to say and answering every question…read moreI have. I have seen him in an Urgent Care setting and most recently for weight loss. Top notch care.

I made a last-minute appointment early in the morning. The Dr and nurse were both efficient, kind,…read moreand helpful. I highly recommend.

I go there fairly regularly to get labwork done and have had good experiences with them. They're…read moreusually able to take me within 5 min. of my scheduled time and I like being able to streamline the check-in process with my phone. Pretty much just in and out with no issues.

I drove an hour to this place and I think I may have left my ID there. I have called multiple times…read moreand no one answers. I have called the customer service hotline multiple times and they have reached out to this site more times than I can count. I don't understand why it's so impossible to just tell me yes or no if my ID is still there so that I don't drive an entire hour for no reason.

This review is for the wound care group, which was excellent. My 86 year old mother opened a car…read moredoor into her leg, which caused a deep gash. We didn't find out about this until more than a week had passed. My sister, a nurse, took her into the ER and our followup included a visit with the wound care team, specifically Shelby, RN and Teresa, PA. When we went in, the wound looked bad-they took good care of her, abraded the wound, Teresa even took the time while we were in there to talk with my sister on the phone about what they were doing and what had been done previously. We arrived late-it took me 45 minutes to get my mother out the door and they couldn't have been more gracious or helpful.

Where to begin. First of all it's a religious hospital in the midwest; so don't ask niggling little…read morequestions about where their health care ends and idol worship begins because they haven't given it much thought. Forget pretty much anything serious or dealing with family planning, it's a hopeless morass of bullshit and referals. The head desk folks are friendly, though. Also, bring a book or two because, although all these places are empty, you'll still wait until after your appointment time. You will also never see an MD, just a RN. The staff is friendly though. The referall call center will also likely take a week or more to get you to a doctor because they don't check your insurance properly. It's a useless middle step that adds nothing. People are friendly though. In short, if you live here you have very few choices and the people here are friendly.

The Gale Keeran Center is highly recommended. The staff is so professional and caring. Treat you…read morewith such respect.

This is the most amazing place to go for any screenings or procedures. I have been here many times…read moreover the years and the staff is kind, warm and professional. The place is spotless and has a very homey feel to it the way it is decorated. They warm the gown/tops before they give them to you and they are pretty cute. They do run very timely which I love! I have never had to sit and wait. They also always have the newest and state of the art equipment. I can't recommend this center enough.

The most painful blood test I have ever gotten. My while vein throbbed for hours afterwords and…read moreleft a gnarly bruise. Waited an hour to get in for my scheduled appointment and the place closed in an hour with quite a few people still in line. Next time I'm driving to Peoria.

Easy self check in by the pharmacy. I was seen quickly. Sheila, the phlebotomist, was outstanding…read more She was highly skilled and knowledgeable.